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My husband is an elderly gent with his first computer. I think we have a problem as Malwarebytes wont run (usually have no problems with it). There is a message that keeps popping up asking us to purchase a different antivirus program. This seems to indicate there is a TROJAN. Neither of us have much knowledge - is there a simple way to fix this?

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Hi and Welcome -

Please follow the Blue links and then repost this question - Our experts will soon help you , one on one , to solve the problem -

If you can not follow the instructions , please just post a new topic in the other area with a brief description to help the experts -

As we do not work on Malware removal or diagnostics in the general forums please follow these directions -

Please print out, read and follow What do I do now? , skipping any steps you are unable to complete.

The next step is post a New Topic Here.

One of the expert helpers there will give you one-on-one assistance when one becomes available.

After posting your new post make sure under options that you select Track this topic and choose one of the Email options so that

you're alerted when someone has replied to your post - Please allow at least 48 hours for a reply as the experts can get busy at times -

Also add a brief note to the experts as to your problems -

Alternatively, as a paying customer, you can contact the help desk at support@malwarebytes.org or via This Link

Always use the ADD REPLY Tab at the bottom of the page when you reply -

Thank You - :)

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