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ERROR_UPDATING(12029, 0, winhttpsendrequest)


cxwxb777
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I am running (Windows 7 Ultimate 64) On my HP DV6700 notebook with (Mbam free 1.46)

None of my antivirus will update! When trying to update MB I get error "MBAM_ERROR_UPDATING(12029, 0, winhttpsendrequest)" No other error is given. I also have AVG free and Adaware witch will not update. IE will get online but crashes alot, FireFox will not connect or update, Google Chrome will not connect or update. I went online to HouseCall to do a scan it downloads a file but soon as it trys to update it crashes. So in other words Nothing to do with antivirus will update on my computer, not even in safe mode! I have read and tryed everything I could on this forum did every step from this post

http://forums.malwarebytes.org/index.php?showtopic=45834

As well as two other posts with no luck. I have tryed scanning with AVG, Adaware, MB and Hijackthis I see nothing out of place in any of it. I uninstalled all my antivirus and ran mbam-clean.exe I reinstalled with no luck nothing I have tryed shows malware of any kind. I have a lot of computer knowledge but this has me stumped. I have tryed everything I know to do. I have attached the MB info file from the bug reporting I don't know if that helps

mbam_info.txt

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Hi -

This is usually related to your internet connection - The previous message was 732(12029,0) -

This will check and reset your internet back to normal (it can occur after or during an infection also) -

As long as it is NOT due to current live Malware preventing the update then this method may help restore the ability to run updates

After each step please try to run the Manual Update again in the MBAM program.

STEP 01

Backup the Registry:

Modifying the Registry can create unforeseen problems, so it always wise to create a backup before doing so.

  • Please download ERUNT from here
  • ERUNT (Emergency Recovery Utility NT) is a free program that allows you to keep a complete backup of your registry and restore it when needed.
  • Double click on erunt-setup.exe to Install ERUNT by following the prompts.
  • Use the default install settings but say NO to the portion that asks you to add ERUNT to the Start-Up folder. You can enable this option later if you wish.
  • Start ERUNT either by double clicking on the desktop icon or choosing to start the program at the end of the setup process.
  • Choose a location for the backup.
  • Note: the default location is C:\Windows\ERDNT which is acceptable.
  • Make sure that at least the first two check boxes are selected.
  • Click on OK
  • Then click on YES to create the folder.

Note: if it is necessary to restore the registry, open the backup folder and start ERDNT.exe

Once you've completed backing up your Registry, please perform the following fixes until fixed or all methods have been tried

  • Open Internet Explorer
  • Note: It MUST be Internet Explorer, not Firefox, Opera, Chrome or any other internet browser
  • Click on Tools at the top and select Internet Options
  • Note: If you do not see Tools, press the Alt key on your keyboard and it will show up
  • Click on the Connections tab
  • Click on the LAN settings button
  • Under Automatic configuration make sure that the box next to Automatically detect settings is checked, if it is not, then click the box next to it to check it
  • Click on the OK button to close the Local Area Network (LAN) Settings window
  • Click on the OK button to close the Internet Options window
  • Use this diagram as a guide
  • Try updating Malwarebytes' Anti-Malware again and if it does not work then please proceed to Step 02

STEP 02

Disable Internet Explorer Proxy Settings and Reset TCP/IP

It is very important that these steps be carried out exactly as shown otherwise the fix will not work.

If you have any questions please ask before moving on.

  • Please start Notepad and using your mouse make sure you select and copy all the information below in the Code box into your new document.
  • Then save the file as "fixme.bat" to your Desktop - The .bat extension is important
  • In the drop down box for Save as type: make sure you select All Files (*.*) and keep the quotes on the name as well. Then close the new file.
    @ECHO OFF
    reg delete "HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Internet Settings" /v ProxyServer /f
    reg delete "HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Internet Settings" /v ProxyOverride /f
    reg add "HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Internet Settings" /v ProxyEnable /t REG_DWORD /d 0 /f
    reg add "HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Internet Settings" /v GlobalUserOffline /t REG_DWORD /d 0 /f
    netsh int ip reset resetlog.txt


  • On Windows XP you can double-click the file to run it.
  • On Vista/Win7 you need to Right click the file and choose Run as administrator to run it. With User Account Control on it should ask permission to run it. Click Yes
  • This will flash a black DOS box very quickly and go away, this is normal.
  • Restart your computer now.
  • Launch Internet Explorer and see if you can connect to the Internet.
  • Launch MBAM and check for Updates

STEP 03

Ping the Content Delivery Network

For Windows Vista or Windows 7:

Click on START and in the search line type in CMD and you should see cmd.exe show on the menu. Right click over cmd.exe and select Run as administrator

Then in the DOS console window type in the following and press the Enter key and verify that you get a response

PING mbam-cdn.malwarebytes.org

If all the pings failed then please try running the following command

TRACERT mbam-cdn.malwarebytes.org

Then copy and paste back the results on your next reply.

STEP 04

Exclude Malwarebytes' Anti-Malware's Files and Folders From Other Active Security Programs:

For Windows Vista or Windows 7:

  • C:\Program Files\Malwarebytes' Anti-Malware\mbam.exe
  • C:\Program Files\Malwarebytes' Anti-Malware\mbamgui.exe
  • C:\Program Files\Malwarebytes' Anti-Malware\mbamservice.exe
  • C:\Program Files\Malwarebytes' Anti-Malware\zlib.dll
  • C:\Program Files\Malwarebytes' Anti-Malware\mbam.dll
  • C:\Program Files\Malwarebytes' Anti-Malware\mbamext.dll
  • C:\ProgramData\Malwarebytes\Malwarebytes' Anti-Malware\rules.ref
  • C:\Windows\System32\drivers\mbam.sys
  • C:\Windows\System32\drivers\mbamswissarmy.sys

For 64 bit versions of Windows Vista or Windows 7:

  • C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbam.exe
  • C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamgui.exe
  • C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamservice.exe
  • C:\Program Files (x86)\Malwarebytes' Anti-Malware\zlib.dll
  • C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbam.dll
  • C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamext.dll
  • C:\ProgramData\Malwarebytes\Malwarebytes' Anti-Malware\rules.ref
  • C:\Windows\System32\drivers\mbam.sys
  • C:\Windows\SysWoW64\drivers\mbamswissarmy.sys

Note: If using a software firewall besides the built in Windows Firewall you'll need to exclude MBAM.EXE from it as well

The FAQ contains examples of setting file exclusions for some known AV products -

The FAQ has a special entry just for AVG -

Thank You - :P

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Hello Again -

If you have followed all the directions above then you must have other internal/connection problems -

Our experts can look at your system and help to remove any infections that may be there -

Please follow the instructions below and complete as many steps as you can , then post it in the new area for the experts -

We use many other diagnostic tools , not only HiJack This , as it will not show all your problems -

As we don't work on Malware removal or diagnostics in the general forums please follow these directions -

Please print out, read and follow the directions here, skipping any steps you are unable to complete. Then post a NEW topic here.

One of the expert helpers there will give you one-on-one assistance when one becomes available.

After posting your new post make sure under options that you select Track this topic and choose one of the Email options so that you're alerted when someone has replied to your post - Please allow at least 48 hours for a reply as the experts can get busy at times -

Also add a brief note to the experts as to your problems -

Alternatively, as a paying customer, you can contact the help desk at support@malwarebytes.org

Always use the ADD REPLY Tab at the bottom of the page when you reply -

Thank You - :P

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