Problem with Malwarebytes and Security Essentials

[franki]

I cannot get my computer to boot up with malwarebytes and security essentials loading at the same time. For some reason, ms security essentials hangs up and says real time protection is not enabled and the computer freezes. I was able to get the computer to load when I removed malwarebytes and then let the computer finish loading. I then re-installed malwarebytes from my online purchase link.

Has anyone ever had this issue before? I was using Symantec for my virus protection but decided to give MS Security Essentials a try. I removed Symantec before loading the new virus software.

[noknojon]

As you have not listed your Operating System I have included the full range of exclusions to add to your M.S.E.

It usually works OK once this has been done - This is only due to using the paid version of Malwarebytes -

Please exclude the following files from your antivirus:

Note: If using a software firewall besides the built in Windows Firewall you'll need to exclude them from it as well

For Windows XP:

• C:\Program Files\Malwarebytes' Anti-Malware\mbam.exe
  
• C:\Program Files\Malwarebytes' Anti-Malware\mbamgui.exe
  
• C:\Program Files\Malwarebytes' Anti-Malware\mbamservice.exe
  
• C:\Program Files\Malwarebytes' Anti-Malware\zlib.dll
  
• C:\Program Files\Malwarebytes' Anti-Malware\mbam.dll
  
• C:\Program Files\Malwarebytes' Anti-Malware\mbamext.dll
  
• C:\Documents and Settings\All Users\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\rules.ref
  
• C:\Windows\System32\drivers\mbam.sys
  
• C:\Windows\System32\drivers\mbamswissarmy.sys
  

For Windows Vista or Windows 7

• C:\Program Files\Malwarebytes' Anti-Malware\mbam.exe
  
• C:\Program Files\Malwarebytes' Anti-Malware\mbamgui.exe
  
• C:\Program Files\Malwarebytes' Anti-Malware\mbamservice.exe
  
• C:\Program Files\Malwarebytes' Anti-Malware\zlib.dll
  
• C:\Program Files\Malwarebytes' Anti-Malware\mbam.dll
  
• C:\Program Files\Malwarebytes' Anti-Malware\mbamext.dll
  
• C:\ProgramData\Malwarebytes\Malwarebytes' Anti-Malware\rules.ref
  
• C:\Windows\System32\drivers\mbam.sys
  
• C:\Windows\System32\drivers\mbamswissarmy.sys
  

For 64 bit versions of Windows Vista or Windows 7:

• C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbam.exe
  
• C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamgui.exe
  
• C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamservice.exe
  
• C:\Program Files (x86)\Malwarebytes' Anti-Malware\zlib.dll
  
• C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbam.dll
  
• C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamext.dll
  
• C:\ProgramData\Malwarebytes\Malwarebytes' Anti-Malware\rules.ref
  
• C:\Windows\System32\drivers\mbam.sys
  
• C:\Windows\SysWoW64\drivers\mbamswissarmy.sys
  

Note: If using a software firewall besides the built in Windows Firewall you'll need to exclude MBAM.EXE from it as well

Note: Once that's done, please make sure that if either of those programs has any sort of web filter, that you add the following as a trusted site:

data-cdn.mbamupdates.com

The FAQ contains examples of setting file exclusions for some known AV products

Please post back and let us know how it went - Thank You -

[gtyhfy]

Hello franki,

Apart from what noknojon has posted above, you may also read and perform the following step-to-step instructions from one part of the FAQ, especially for Microsoft Security Essentials :

http://forums.malwarebytes.org/index.php?a...&pid=181018

Thanks

[franki]

That fixed the issue. Top notch customer service and lightning fast responses as usual guys. Thanks so much. I am now a happy camper. They are both running great together.

I am running Windows XP 32 bit btw. Sorry for not posting my OS the first time.

Thanks again

[noknojon]

No probs -

It only means I need to list the full series of exclusions, not only the few you required -

Someone else may read this and also solve their problems-

Regards -