Malware 1.46 installs but won't run

[DFringe]

Hi there. I've been doing my regualar scans with Eset online scanner weekly and i use Avast Antivirus with all the realtime shields running. Eset has found some trojans recently and has removed them but a friend who's a bit more tech savvie than myself suggested that I install the latest version of malwarebytes which i've done tonight. I've installed superantispyware and that runs fine and has found some other nasties and dealt with them. I've come to run Malwarebytes from the desktop icon after this to provide another level of protection (as i was advised to do by my friend) and the vista 'ask me if I want to run' window appears asking me if i want to run malwarebytes and after telling it to run it just shuts itself down and nothing happens. I use firefox and haven't been having any redirection problems in the browser so i don't know if i'm infected or not but I can't run the installed malwarbytes program.

Any ideas?

Thanks in advance

[Firefox]

Hello DFringe,

Please try the following to see if it helps:

Windows XP:

• Click on Start and select Control Panel
  
• Open Add/Remove Programs
  
• Uninstall Malwarebytes' Anti-Malware
  
• Restart your computer very important
  
• Download and run mbam-clean.exe from here
  
• It will ask to restart your computer, please allow it to do so very important
  
• After the computer restarts, temporarily disable your Anti-Virus and install the latest version of Malwarebytes' Anti-Malware from here
  
  • Note: You will need to reactivate the program using the license you were sent via email if using the Pro version
    
  • Launch the program and set the Protection and Registration. Then go to the UPDATE tab if not done during installation and check for updates.
    Restart the computer again and verify that MBAM is in the task tray if using the Pro version. Now setup any file exclusions as may be required in your Anti-Virus/Internet-Security/Firewall applications and restart your Anti-Virus/Internet-Security applications. You may use the guides posted in the FAQ's here or ask me and I'll explain how to do it.
    

Windows Vista and Windows 7:

• Click on the Start button and select Control Panel
  
• Click on Programs and Features
  
• Uninstall Malwarebytes' Anti-Malware
  
• Restart your computer very important
  
• Download and run mbam-clean.exe from here
  
• It will ask to restart your computer, please allow it to do so very important
  
• After the computer restarts, temporarily disable your Anti-Virus and install the latest version of Malwarebytes' Anti-Malware from here
  
  • Note: You will need to reactivate the program using the license you were sent via email if using the Pro version
    
  • Launch the program and set the Protection and Registration. Then go to the UPDATE tab if not done during installation and check for updates.
    Restart the computer again and verify that MBAM is in the task tray if using the Pro version. Now setup any file exclusions as may be required in your Anti-Virus/Internet-Security/Firewall applications and restart your Anti-Virus/Internet-Security applications. You may use the guides posted in the FAQ's here or ask me and I'll explain how to do it.
    

[DFringe]

Firefox. No joy i'm afraid. I followed instructions to the letter with downloads from your links and when it's been installed I check the 'launch malwarebytes' 'update malwarebytes' boxes and it neither launches nor updates and won't launch manually.

Where can we go from here as i'm not sure that i'm actually infected due to lack of redirects and the fact that other spyware software will run.

[Firefox]

It is quite possible that some malware on your computer is stopping it from installing successfully and also running. You will need help from the experts.

Please read the following so that you can begin the cleaning process:

We don't work on Malware removal in the general forums.

Please read and follow the directions here, skipping any steps you are unable to complete. Then post a NEW topic here.

One of the expert helpers there will give you one-on-one assistance when one becomes available.

Please note that it may take 48 hours or more for you to receive a response in the malware removal forum, as it is often busy at times. Please do not reply to your own post asking for help unless its been more than 48 hours since you originally posted, as this can make it appear as though you are being helped and take longer for you to get help.

If you are unable to do all or any of the steps in the link to the directions above, just post your problem into the forum I gave you a link to anyway and someone will be able to assist you.

Alternatively, as a paying customer, you can contact the help desk at support@malwarebytes.org

If you are a corporate customer please send an email to corporate-support@malwarebytes.org. (NOTE: An order number is required for corporate support.)

Also, when replying, please use the "ADD REPLY" button or erase what the person you are replying to said, as this makes the forum easier to read.

After posting your new post make sure under options that you select Track this topic and choose one of the Email options so that you're alerted when someone has replied to your post.

Thank you