Windows XP Pro freeze on restart (All modes)

[ara]

Hi,

My computer got infected with a malware (Windows Antivirus) and when I ran MBAM it completed 80% scan. But then the system hung up. Sometimes my Anti virus (McAfee) causes this hang and I had to press the hard button. Now when I restart, the system is not booting at all in any modes (Safe mode, Regular, Safe mode with command prompt). I am just seeing a black screen when Windows is trying to boot and nothing else. Ctrl-Atl-Del is not working either.

Please help.

OS: Win XP Pro

M/C: Lenovo T61.

Anti Virus: McAfee

Thanks,

ARA.

[noknojon]

Welcome ara -

Please read Issue #2 from Here in the FAQ section that deals with McAfee freezes during scans -

If you are concerned that you may still have some of the infection left then please follow these instructions -

Please print out, read and follow the directions here, skipping any steps you are unable to complete. Then post a NEW topic here.

One of the expert helpers there will give you one-on-one assistance when one becomes available.

After posting your new post make sure under options that you select Track this topic and choose one of the Email options so that you're alerted when someone has replied to your post.

Alternatively, as a paying customer, you can contact the help desk at support@malwarebytes.org

Thank You -

EDIT - If you require further information , please post back -