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Mbam.exe does not react


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Hi there,

i have the "trojan-bnk.win32.keylogger.gen" program including the "XP Internet Security 2010" on my pc.

we searched a couple of forums and found helpful answers how to install the Anti Malware. That worked out well.

But somehow the mbam.exe does not react on any clicks. Double click...nothing happends...

Renamed to mbam.com...double click...nothing happends...

Renamed to herbert.exe...double click...nothing happends...

Renamed to herbert.reg... nothing happends.

some more ideas how the start the program?

thanks for any help,

Jochen

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Hello elbe, and welcome to the forums here at Malwarebytes.org :)

You can try the Self Help Guide LOCATED HERE for help removing XP Internet Security 2010.

If that does not help you or if you prefer an expert to help you with the cleaning process please follow the instructions below:

Please read the following so that you can begin the cleaning process:

We don't work on Malware removal in the general forums.

Please read and follow the directions here, skipping any steps you are unable to complete. Then post a NEW topic here.

One of the expert helpers there will give you one-on-one assistance when one becomes available.

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If you are unable to do all or any of the steps in the link to the directions above, just post your problem into the forum I gave you a link to anyway and someone will be able to assist you.

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Thank you :)

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