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XP Security Virus


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My mother in law has an infected laptop and I'm trying to clean it. Very aggravating virus/malware. I have put malwarebytes onto her desktop via a usb drive as it will not allow me to get on the internet. However, the virus will not allow me to run the .exe file either. I tried researching before posting and saw where installing the System Process Killer application to find the process and kill it would work, however I could not identify it running. It's weird because I was able to take that program off the usb drive and get it running on the desktop but not malwarebytes.

I have searched more but can't find out how I can get malwarebytes to actually install on the computer. Any help would be GREATLY appreciated!

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Hello tsi2quick ,Welcome to Malwarebytes.org

Please follow the advice below, and have some patience -

As we don't work on Malware removal or diagnostics in the general forums please follow the directions below -

Please print out, read, and follow the directions here, skipping any steps you are unable to complete. Then post a NEW topic here.

One of the expert helpers there will give you one-on-one assistance when one becomes available.

After posting your new post make sure under options that you select Track this topic and choose one of the Email options so that you're alerted when someone has replied to your post - Please be patient as the experts can get a bit busy -

Alternatively, as a paying customer, you can contact the help desk at support@malwarebytes.org

Thank You - :)

ps- Have you tried renaming the setup file with other names? That may work in some cases...

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