hey kenny94

[DangurXtreme]

Thanks for the help before on cleaning my system. I am still having a lot of Firefox crashed though. Keep getting Firefox has encountered a problem and must close. Not all the time, but random. usually when a lot is going on to quickly.

[Kenny94]

Hi DangurXtreme

Please download GooredFix from one of the locations below and save it to your Desktop

Download Mirror #1

Download Mirror #2

• Ensure all Firefox windows are closed.
  
• To run the tool, double-click it (XP), or right-click and select Run As Administrator (Vista).
  
• When prompted to run the scan, click Yes.
  
• GooredFix will check for infections, and then a log will appear. Please post the contents of that log in your next reply (it can also be found on your desktop, called GooredFix.txt).
  

[DangurXtreme]

Ok, thank you.

GooredFix by jpshortstuff (08.01.10.1)

Log created at 21:26 on 23/02/2010 (Owner)

Firefox version 3.6 (en-US)

========== GooredScan ==========

========== GooredLog ==========

C:\Program Files\Mozilla Firefox\extensions\

{972ce4c6-7e08-4474-a285-3208198ce6fd} [02:09 12/02/2009]

{CAFEEFAC-0016-0000-0014-ABCDEFFEDCBA} [05:59 06/10/2009]

{CAFEEFAC-0016-0000-0015-ABCDEFFEDCBA} [02:56 07/10/2009]

{CAFEEFAC-0016-0000-0017-ABCDEFFEDCBA} [05:34 19/11/2009]

{CAFEEFAC-0016-0000-0018-ABCDEFFEDCBA} [03:31 27/01/2010]

C:\Documents and Settings\Owner\Application Data\Mozilla\Firefox\Profiles\7zhhymx2.default\extensions\

piclens@cooliris.com [14:38 13/02/2010]

{635abd67-4fe9-1b23-4f01-e679fa7484c1} [11:14 10/02/2009]

{D4DD63FA-01E4-46a7-B6B1-EDAB7D6AD389} [14:38 13/02/2010]

[HKEY_LOCAL_MACHINE\Software\Mozilla\Firefox\Extensions]

"{3f963a5b-e555-4543-90e2-c3908898db71}"="C:\Program Files\AVG\AVG8\Firefox" [07:37 10/02/2009]

"avg@igeared"="C:\Program Files\AVG\AVG8\Toolbar\Firefox\avg@igeared" [05:05 29/12/2009]

"jqs@sun.com"="C:\Program Files\Java\jre6\lib\deploy\jqs\ff" [05:59 06/10/2009]

-=E.O.F=-

[Kenny94]

I was looking for redirects. Let me ask you this how much RAM does this PC have?

Please download ATF Cleaner by Atribune.

This program is for XP and Windows 2000 only

• Double-click ATF-Cleaner.exe to run the program.
  Under Main choose: Select All
  Click the Empty Selected button.
  

If you use Firefox browser

• Click Firefox at the top and choose: Select All
  Click the Empty Selected button.
  NOTE: If you would like to keep your saved passwords, please click No at the prompt.
  

If you use Opera browser

• Click Opera at the top and choose: Select All
  Click the Empty Selected button.
  NOTE: If you would like to keep your saved passwords, please click No at the prompt.
  

Click Exit on the Main menu to close the program.

And use firefox and see if Firefox will crash.

[DangurXtreme]

My computer has 2 2g sticks of ram.

It does not cash that often. Right now it crashes when my daughter trys to load and play Happy pets on face book. It never did it before the trojans and the cleaning. This could even not be my computer having the problem but maybe the app. The reason I thought maybe I still had issues was because I had a couple cashed when I was loading some other pages on the web. So maybe I am just paranoid now.

[Kenny94]

Lets run a ESET Online Scan and play it safe. To help us look for remnants.

ESET Online Scanner

Note: You can use either Internet Explorer or Mozilla FireFox for this scan. You will however may need to disable your current installed Anti-Virus, how to do so can be read here.

• Please go here then click on:
  
• Select the option YES, I accept the Terms of Use then click on:
  
• When prompted allow the Add-On/Active X to install.
  
• Make sure that the option Remove found threats is NOT checked, and the option Scan archives is checked.
  
• Now click on Advanced Settings and select the following:
  

• • Scan for potentially unwanted applications
    
  • Scan for potentially unsafe applications
    
  • Enable Anti-Stealth Technology
    

[*]Now click on:

[*]The virus signature database... will begin to download. Be patient this make take some time depending on the speed of your Internet Connection.

[*]When completed the Online Scan will begin automatically.

[*]Do not touch either the Mouse or keyboard during the scan otherwise it may stall.

[*]When completed select Uninstall application on close if you so wish, make sure you copy the logfile first!

[*]Now click on:

[*]Use notepad to open the logfile located at C:\Program Files\ESET\EsetOnlineScanner\log.txt.

[*]Copy and paste that log as a reply to this topic.

Note: Do not forget to re-enable your Anti-Virus application after running the above scan!

[DangurXtreme]

ESETSmartInstaller@High as downloader log:

all ok

# version=7

# OnlineScannerApp.exe=1.0.0.1

# OnlineScanner.ocx=1.0.0.6211

# api_version=3.0.2

# EOSSerial=235c7d29c1a1a244bd7eed62875a30e3

# end=stopped

# remove_checked=false

# archives_checked=true

# unwanted_checked=true

# unsafe_checked=true

# antistealth_checked=true

# utc_time=2010-02-25 04:32:02

# local_time=2010-02-24 11:32:02 (-0500, Eastern Standard Time)

# country="United States"

# lang=1033

# osver=5.1.2600 NT Service Pack 2

# compatibility_mode=512 16777215 100 0 283408 283408 0 0

# compatibility_mode=1024 16777191 100 0 31901895 31901895 0 0

# compatibility_mode=2560 16777215 100 0 0 0 0 0

# compatibility_mode=8192 67108863 100 0 0 0 0 0

# scanned=29790

# found=0

# cleaned=0

# scan_time=1003

[Kenny94]

The scan came back clean....

I went on Firefox Support to find some solutions.

Close Firefox by opening the File menu and choosing Exit.

Open My Computer or Windows Explorer.

Browse to the folder: C:\Program Files\Mozilla Firefox\components

Delete the file nsBrowserOpt.dll. (if present)

Still having issues with Firefox:

http://support.mozilla.com/en-US/kb/Firefo...g+certain+pages

http://support.mozilla.com/en-US/kb/Troubleshooting+plugins

Manually check for updates:

http://support.mozilla.com/en-US/kb/Updating+Firefox

Let me know DangurXtreme.

[DangurXtreme]

There was a lot to check there. I tried a bunch as Firefox recommended. Still no luck so far. If I uninstall Firefox and reinstall, will that remove all updates and plug ins and then load up to date?

This is the error I get when we try to load happy pets...

Error signature

Appname: Firefox.exe Appver: 1.9.2.3667

Modname:msvcr80.dll Modver: 8.0..50727.762

Offset: 0004ef67

don't know if that helps any. I will keep trying things.

[Kenny94]

Appears to be AVG Safe Search:

http://support.mozilla.com/tiki-view_forum..._parentId=97861

And a more recent post:

http://forums.avg.com/ww-en/avg-free-forum...ow&id=18873

Are you using free version of AVG 8.0.

[DangurXtreme]

version 8.5.4

Yeah I was wondering about this. My boy told me today that he was having problems too on his computer just like me. So I was wondering what we had loaded in common that could be doing this.

[DangurXtreme]

yeah it was was the avg safe search. wow! Thanks again for the help!

Now...would you recommend keeping AVG, or going with another active scanner?

[Kenny94]

I would keep AVG. Glad this worked out....

[Maurice Naggar]

Since this issue is resolved I will close the thread to prevent others from posting here. If you need assistance please start your own topic and someone will be happy to assist you.