mbam-clean.exe

[firefly]

Hi,

I downloaded and tried to run this utility. mbam-clean.exe

I shut off my virus software and my firewall but I still get this message:

SHGetValue failed with error code 0

What do I do now?

[Firefox]

the correct way to use this tool is as follows....

Please try this on the computer that is having an issue.

1. Uninstall Malwarebytes' Anti-Malware using Add/Remove programs in the control panel.

2. Restart your computer (very important).

3. Download and run this utility. mbam-clean.exe

4. It will ask to restart your computer (please allow it to).

5. After the computer restarts, install the latest version from here. mbam-setup.exe

Note: You will need to reactivate the program using the license you were sent

Launch the program and set the Protection and Registration. Then go to the UPDATE tab if not done during installation and check for updates.

Restart the computer again and verify that MBAM is in the task tray and that you can run a quick scan and all is working as expected.

if you got the error SHGetValue failed with error code 0, then more than likely its because the clean up tool had nothing to do.

[firefly]

Thank you Firefox,

I did do it that way. But when I get to the mbam -clean it won't do it, it just gives me that message.

[Firefox]

ok so after running the tool, just restart your computer and then re-install the program as stated in the instructions.....

[firefly]

Ok, I will try that Firefox. I will let you know how that turns out. Thank you for your help.

[Firefox]

your are quite welcome.... let us know how it goes.... make sure to let it update after the install then run a quick scan...

[firefly]

Ok

[firefly]

Firefox,

Immediately after it downloaded - I got this message it said.

-----------------------------

Setup

Unable to execute file:

C:\Program files\Malwarebytes' Anti-Malware\mbam.exe

Create Process failed; code 2

The system cannot find the

file specified

----------------------------------

When I tried to click on the shortcut it said this:

----------------------------------

Missing Shortcut

Searching for mbam.exe

----------------------------------

When it finished it said:

---------------------------------

The item 'mbam.exe' that this shortcut refers to has been changed or moved,

so this shortcut will not work properly.

The nearest match based on size date and type

C:\Program files\ Malwarebytes' Anti-Malware\ mbamgui.exe

Do you want to fix this shortcut to point to the target or do you just want to delete it?

----------------------------------

At that point I just canceled and came back here.

What do I do now?

[Firefox]

OIC... looks like some malware may be deleting your mbam.exe file upon installing.... you can try this self help guide HERE for error code 2 see if that helps.

If not then I have more instructions for you to follow:

We don't work on Malware removal in the general forums.

Please print out, read and follow the directions here, skipping any steps you are unable to complete. Then post a NEW topic here.

One of the expert helpers there will give you one-on-one assistance when one becomes available.

After posting your new post make sure under options that you select Track this topic and choose one of the Email options so that you're alerted when someone has replied to your post.

Alternatively, as a paying customer, you can contact the help desk at support@malwarebytes.org

[firefly]

Thanx Firefox,

I appreciate your help.

[Firefox]

Your Welcome.... let us know if it works out for you....