newbie help

[cortezthekiller]

Hi,

I've used malwarebytes for quite awhile now, but lately I haven't been able to get it to start...I get the message stating something along the lines of "windows is searching for the file mbam.exe" ...it never finds it, and sure enough when I go to the malwarebytes folder it's not there. I have uninstalled and re installed and every time mbam.exe doesn't get put in the folder.

Anyone have any suggestions?

thanks.

[Firefox]

Do you get any error codes when you install it? There is some Malware out there that deletes the mbam.exe file. You can try this below and see if it helps you. If you do get it to run, make sure you udpate and perform a quick scan.

mbam will not install - Code 2 error, mbam.exe not found

Please go here:

http://forums.malwarebytes.org/index.php?showtopic=29028

And see if that might help get Malwarebytes running for you

[cortezthekiller]

Do you get any error codes when you install it? There is some Malware out there that deletes the mbam.exe file. You can try this below and see if it helps you. If you do get it to run, make sure you udpate and perform a quick scan.

mbam will not install - Code 2 error, mbam.exe not found

Please go here:

http://forums.malwarebytes.org/index.php?showtopic=29028

And see if that might help get Malwarebytes running for you

I don't get any error codes when I install it. The mbam.exe file just never gets put in the folder.

However, I went ahead and downloaded the renamed mbam file as suggested in the thread you provided, and when I attempt to run it, I do get an 'error code 707 (3,0)'. I am definitely infected to BTW, as when I click on Yahoo search links, I'm redirected through something called 'SearchClick8.com"

Thanks for any help.

[Firefox]

Well with error 707 you are getting, suggests that you have to re-install MBAM. But being that you know you are infected your best course of action is going to be to get help from the experts to remove you infections. Follow the instructions below:

We don't work on Malware removal in the general forums.

Please print out, read and follow the directions here, skipping any steps you are unable to complete. Then post a NEW topic here.

One of the expert helpers there will give you one-on-one assistance when one becomes available.

After posting your new post make sure under options that you select Track this topic and choose one of the Email options so that you're alerted when someone has replied to your post.

Alternatively, as a paying customer, you can contact the help desk at support@malwarebytes.org

[cortezthekiller]

Thank you

[Firefox]

You are quite welcome, should you have any other questions dont hesitate to ask.