Anti-Malwarebytes

[Doris]

Please help......I run my malware every week but for some reason it keeps telling me that the Anti-Malware is not responding. I also updated the version as I noticed it was updated in January 2010, but still it will not run

[Firefox]

Hello Doris, and Welcome to Malwarebytes..... First try this:

Please try this on the computer that is having an issue.

1. Uninstall Malwarebytes' Anti-Malware using Add/Remove programs in the control panel.

2. Restart your computer (very important).

3. Download and run this utility. mbam-clean.exe

4. It will ask to restart your computer (please allow it to).

5. After the computer restarts, install the latest version from here. mbam-setup.exe

Note: You will need to reactivate the program using the license you were sent

Launch the program and set the Protection and Registration. Then go to the UPDATE tab if not done during installation and check for updates.

Restart the computer again and verify that MBAM is in the task tray and that you can run a quick scan and all is working as expected.

NOTE: If the above steps do not work, post back here with any errors you may have received and we can try something else.