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Two of my computers seem to be infected with something please help!

I am getting the notices saying that a file is infected do you wish to run your antivirus. I click no or X out of it. When I try to open my browser it takes me to an antivirus website. When I try to run my antivirus "AVG" or MBAM it gives the message "Application cannot be executed. The file mbam.exe is infected. Do you want to activate your antivirus software now?"

I have run both AVG and MBAM in safe mode. AVG found nothing and MBAM found 1 key logger but it has not fixed my current problem. I cannot update in safe with networking or normal mode.

I read somewhere about changing the file extension to .scr to allow me to run MBAM which I did and it lets me run it but I still cannot update it.

Please help let me know if you need anymore info from me. I am at work and trying to get this taken care of between the other things I am working on.

Thank you

Tom

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Two of my computers seem to be infected with something please help!

I am getting the notices saying that a file is infected do you wish to run your antivirus. I click no or X out of it. When I try to open my browser it takes me to an antivirus website. When I try to run my antivirus "AVG" or MBAM it gives the message "Application cannot be executed. The file mbam.exe is infected. Do you want to activate your antivirus software now?"

I have run both AVG and MBAM in safe mode. AVG found nothing and MBAM found 1 key logger but it has not fixed my current problem. I cannot update in safe with networking or normal mode.

I read somewhere about changing the file extension to .scr to allow me to run MBAM which I did and it lets me run it but I still cannot update it.

Please help let me know if you need anymore info from me. I am at work and trying to get this taken care of between the other things I am working on.

Thank you

Tom

Sorry my question was is there a way to download a patch rather than updating MBAM? Or is there another way to handle this? I cannot access the internet from either infected computer.

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Hello TomBi, and welcome to Malwarebytes.org

We don't work on Malware removal in the general forums.

Please print out, read and follow the directions here, skipping any steps you are unable to complete. Then post a NEW topic here.

One of the expert helpers there will give you one-on-one assistance when one becomes available.

After posting your new post make sure under options that you select Track this topic and choose one of the Email options so that you're alerted when someon has replied to your post.

Alternatively, as a paying customer, you can contact the help desk at support@malwarebytes.org

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