MacOS 14.6.1 fails to link Malwarebytes to Malwarebytes Privacy

[raffaeleb]

The menu fails to show that Malwarebyes Privacy is installed. The VPN is licensed and working.

[Porthos]

You need to uninstall the stand-alone Malwarebytes Privacy.

Malwarebytes 5 combines the MB Premium and the VPN in one interface.

Is your Premium and Privacy the same license key?

 

 

[raffaeleb]

Thank you for your reply, I did uninstall the stand-alone version and reinstalled it, but no change in the Malwarebytes main menu. 

I'm unable to find if Premium and Privacy have the same licence key, I suspect they may not as I purchased Privacy some time after making there original Premium product purchase. I was using Nord VPN before but removed it because of problems getting a reliable VPN connection.

[Porthos]

2 minutes ago, raffaeleb said:

I suspect they may not as I purchased Privacy some time after making there original Premium product purchase.

What do you see in your my.malwarebytes.com account? I suspect both a stand-alone Premium and a stand-alone Privacy.

If so, I suggest contacting support and asking them to combine them or ask what you need to do. How to contact support

It would look like this in your account if they were the same key.

[raffaeleb]

Thanks again for your reply, I'll use your solution of asking for the two product's licensing to be combined.

I appreciate your fast response.