Cashew Posted July 26 ID:1651307 Share Posted July 26 Malwarebytes won't open. I have tried the support tool and it goes through the whole process, then says something about network error and uninstalls the whole thing. FRST_26-07-2024 14.59.03.txt.zip Link to post Share on other sites More sharing options...
Cashew Posted July 26 Author ID:1651310 Share Posted July 26 I have done that and attached was the zip file - will attach again. I forgot to mention it's a win 7 x 64 OS FRST_26-07-2024 14.59.03.txt.zip Link to post Share on other sites More sharing options...
Cashew Posted July 26 Author ID:1651311 Share Posted July 26 Another bit of info that may affect this - I recently switched from cox cable to at&t fiber Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted July 26 Root Admin ID:1651315 Share Posted July 26 Hello @Cashew Please RESTART the computer and run the following for me Scan with SecurityCheck by glax24 https://forums.malwarebytes.com/topic/307301-scan-with-securitycheck-by-glax24/ Scan with FSS Farbar Service Scanner https://forums.malwarebytes.com/topic/306736-scan-with-fss-farbar-service-scanner/ Scan with Farbar Recovery Scan Tool https://forums.malwarebytes.com/topic/306601-scan-with-farbar-recovery-scan-tool/ Thank you Link to post Share on other sites More sharing options...
Cashew Posted July 26 Author ID:1651321 Share Posted July 26 SecurityCheck.txt I added all 4 text files those generated here FRST.txt Addition.txt FSS.txt Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted July 26 Root Admin ID:1651326 Share Posted July 26 Thank you @Cashew As I'm sure you're aware. The computer is very old and is running a version of Windows that has not been supported by Microsoft now for many years. BIOS: Award Software International, Inc. F1 02/29/2012 Motherboard: Gigabyte Technology Co., Ltd. GA-A55M-DS2 The best thing is to obviously try to replace this computer with either a new one or perhaps a used one but one that is newer and already running Windows 11 What are the prospects of updating? We can attempt to clean up and update the current computer but bottom line is it is at a very high risk due to age and OS version of either hardware failure or infection. Please let me know how you'd like to proceed Link to post Share on other sites More sharing options...
Cashew Posted July 26 Author ID:1651328 Share Posted July 26 I have a new one in process, but am unsure when it will be complete. For now, this is all I've got. Are you saying a fix may brick me? The only real change here lately is switching to fiber from a different company. Is there possibly a router setting that needs adjusted? Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted July 26 Root Admin ID:1651329 Share Posted July 26 There is always a risk of bricking a computer when doing massive amounts of changes. Please try to download and install the following and let me know if it works or not MB5 Offline Installer https://downloads.malwarebytes.com/file/mb5_offline Link to post Share on other sites More sharing options...
Cashew Posted July 26 Author ID:1651330 Share Posted July 26 Same as before - it won't even attempt to open. I don't understand why this one won't but others will with no problem. They're all saying my system is clean (including an online one just for thoroughness), unless they're missing things Link to post Share on other sites More sharing options...
Cashew Posted July 26 Author ID:1651331 Share Posted July 26 Does it need a certain port opened, or is there another setting on the fiber router that could be blocking? Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted July 27 Root Admin ID:1651334 Share Posted July 27 I don't know who said your box was clean it's quite full of junk and needs cleaning. But in theory should not be causing an issue. Again, all I can do is try to help you clean it up and see if we can get it running. But it's best you have a backup of the system on an external USB drive in case something does go wrong. I would seriously doubt it would, I've cleaned thousands of systems without issues but every once in a while one does break. Link to post Share on other sites More sharing options...
Cashew Posted July 27 Author ID:1651337 Share Posted July 27 I meant clean as far as malware etc. I haven't run any cleaners as I've been a bit swamped. ATM I don't have an external that would handle a backup so may have to re-visit I guess. I do notice you haven't mentioned the fiber thing so I should assume you don't think that's a factor in the Network error? Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted July 27 Root Admin ID:1651343 Share Posted July 27 The program should open and run even if you had no network connected. Something else is preventing it. Many ways to go about trying to determine why You can go through the following and make sure that Windows 7 is as up to date as possible https://forums.malwarebytes.com/topic/274496-how-to-update-windows-7-to-the-latest-security-updates/ Have you tried doing a clean removal and reinstall of Malwarebytes? Link to post Share on other sites More sharing options...
Cashew Posted July 27 Author ID:1651346 Share Posted July 27 I did the one for TLS, but then the rest is refusing to download as they are http links up until step 8. I'm guessing I should over ride but am unsure. My windows update program only had a security update available so I installed it. Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted July 27 Root Admin ID:1651352 Share Posted July 27 Try the following Can you please do the following? Download the Malwarebytes Support Tool In your Downloads folder, open the mb-support-x.x.x.xxx.exe file In the User Account Control pop-up window, click Yes to continue the installation Run the MBST Support Tool In the left navigation pane of the Malwarebytes Support Tool, click Advanced In the Advanced Options, click the CLEAN button and follow the onscreen instructions to reinstall Malwarebytes NOTE: Please have patience as it can take a while to remove and reinstall. RESTART the computer after the reinstall After the restart please do the following Run the MBST Support Tool In the left navigation pane of the Malwarebytes Support Tool, click Advanced In the Advanced Options, click Gather Logs. A status diagram displays the tool is Getting logs from your machine A zip file named mbst-grab-results.zip will be saved to your desktop, please upload that file on your next reply Thank you Link to post Share on other sites More sharing options...
Cashew Posted July 27 Author ID:1651358 Share Posted July 27 40 minutes ago, AdvancedSetup said: Try the following Can you please do the following? Download the Malwarebytes Support Tool In your Downloads folder, open the mb-support-x.x.x.xxx.exe file In the User Account Control pop-up window, click Yes to continue the installation Run the MBST Support Tool In the left navigation pane of the Malwarebytes Support Tool, click Advanced In the Advanced Options, click the CLEAN button and follow the onscreen instructions to reinstall Malwarebytes NOTE: Please have patience as it can take a while to remove and reinstall. RESTART the computer after the reinstall After the restart please do the following Run the MBST Support Tool In the left navigation pane of the Malwarebytes Support Tool, click Advanced In the Advanced Options, click Gather Logs. A status diagram displays the tool is Getting logs from your machine A zip file named mbst-grab-results.zip will be saved to your desktop, please upload that file on your next reply Thank you I did figure out how to get those through https links so am working through the updates now. This other thing I've already done once with no change Link to post Share on other sites More sharing options...
Cashew Posted July 27 Author ID:1651359 Share Posted July 27 Step 7 -- KB4516065 will not install - Will work through the rest in the morning. Thank you so far. Link to post Share on other sites More sharing options...
Cashew Posted July 27 Author ID:1651360 Share Posted July 27 Scratch that - steps 7, 8 and 9 won't install. I think I'm going to have to give up on MBAM for now. Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted July 27 Root Admin ID:1651363 Share Posted July 27 Please open an admin level command prompt Then type in the following or copy and paste and press the Enter key SFC.EXE /SCANNOW Then copy the following and paste and press the Enter key. Then restart the computer. echo y|chkdsk c: /f Thanks @Cashew Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted August 5 Root Admin ID:1653152 Share Posted August 5 Due to the lack of feedback, this topic is closed to prevent others from posting here. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this topic with your request. This applies only to the originator of this topic. Other members who need assistance please start your own topic in a new thread. Tips to help protect from infection Thanks Link to post Share on other sites More sharing options...
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