Forgot to deactivate lifetime license before reinstalling Windows -- oops

[MarcHufnagel]

I forgot to  deactivate my lifetime license before reinstalling Windows 11 yesterday - now it says device limit exceeded.    I tried adding my key to my account but it says there was an error.

 

Can someone please help with a reset of my key so I can reinstall the paid version of Security?

[Malwarebytes]

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[Porthos]

1 hour ago, MarcHufnagel said:

I tried adding my key to my account but it says there was an error.

When and where was the license purchased is the important factor.

The answer to that question will direct me to my next question and answer.

[MarcHufnagel]

7 hours ago, Porthos said:

When and where was the license purchased is the important factor.

The answer to that question will direct me to my next question and answer.

Hmm I'd say 7-8 years ago at least from a very respected forum seller.   I purchased two of them.

[Porthos]

3 hours ago, MarcHufnagel said:

Hmm I'd say 7-8 years ago at least from a very respected forum seller.   I purchased two of them.

Not deactivating them "might" have been a fatal mistake for the keys.

You are going to have to plead your case with support. Those keys are registered to the other user's account. That is why you could not add them to your account.

On the bottom of this support page

https://support.malwarebytes.com/hc/en-us/

 

Just type in "Create Ticket" it will ask you some questions and follow along and it will make the ticket