Can't activate my lifetime license on Malwarebyte 5.1.5

[Soguns]

Hello, I just recently got back from my bussiness trip, and when I open my PC today Malwarebyte got updated and it forced me out of my license activation. When I try to activate in app, it doesn't have an option to put the key and ID like it used to (my license is the old one with key and ID).

So I came to the website and login, here it does have an option to put both key and ID, but when I do so, it said "Unable to register License Key". It was quite troublesome lately as everytime Malwarebyte update, I had to re activate my app. But now it doesn't let me do it at all. Lifetime license should be lifetime with all the update to come as far as I understand, or should I not?

I hope I can connect to some users or moderators here who could answer my question, because my luck with the AI chat bot has me going nowhere, currently waiting to be connect with the human agent on chat but seems like no one will answer. Waiting for about 30 mins now. 

I've love Malwarebyte since the early day, and I would say as of right now I'm pretty dissapointed.

Best regards

Minh

[Malwarebytes]

***This is an automated reply***

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[Porthos]

24 minutes ago, Soguns said:

Lifetime license should be lifetime with all the update to come as far as I understand, or should I not?

That is correct.

24 minutes ago, Soguns said:

I just recently got back from my bussiness trip, and when I open my PC today Malwarebyte got updated and it forced me out of my license activation.

Do you have the same license on more than ONE computer??

24 minutes ago, Soguns said:

So I came to the website and login, here it does have an option to put both key and ID, but when I do so, it said "Unable to register License Key".

The account is tied to the email used when purchasing directly from Malwarebytes. When it is unable to register a license that is because it is already registered to a different email.

24 minutes ago, Soguns said:

currently waiting to be connect with the human agent on chat but seems like no one will answer. Waiting for about 30 mins now. 

Have it create a support ticket instead. But keep in mind the email the license was originally purchased with.

24 minutes ago, Soguns said:

When I try to activate in app, it doesn't have an option to put the key and ID like it used to (my license is the old one with key and ID).

The best way is to activate it from your my.malwarebytes.com account. But you have to straighten that out with support first.

Edited June 11 by Porthos