[ RESOLVED ] Malwarebytes 5.0

[NotParanoidbut]

I'm just feeling a bit paranoid because Malwarebytes suddenly installed an .exe file without notifying me. The pop-ups were a bit intrusive...

I think this is just part of the 5.0 update, but can anyone confirm what the digital signature should look like? If they know if there were many updates sent out today (May 25th, 2024)

Thank yoU!

[Malwarebytes]

***This is an automated reply***

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Malwarebytes Support Tool - Advanced Options

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[Porthos]

18 minutes ago, NotParanoidbut said:

Malwarebytes suddenly installed an .exe file without notifying me

Was it this in the documents folder? 

 

[NotParanoidbut]

No. The exe just says malwarebytes.exe. It created a new desktop icon and when I asked the icon to show me the folder location, it showed me that file. There are quite a few new .exe files, so presumably it's the update. Do you know what the digital signatures and certificate info should be?

 

[Porthos]

@NotParanoidbut

Please do the following so that we may take a closer look at your system.

 

Disable-Fast-Startup <<<<< Important.
https://forums.malwarebytes.com/topic/299350-disable-fast-startup/

Then please restart the computer and then do the following. <<<<< Important.

WARNING: Do Not click the Repair option under Advanced unless requested by a Malwarebytes support agent or authorized helper

NOTE: The tools and the information obtained are safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system.

• Download the Malwarebytes Support Tool
• In your Downloads folder, open the mb-support-x.x.x.xxx.exe file
• In the User Account Control pop-up window, click Yes to continue the installation
• Run the MBST Support Tool. The tool also downloads and runs a file called FRSTEnglish. Please allow it to run.
• In the left navigation pane of the Malwarebytes Support Tool, click Advanced
• In the Advanced Options, click Gather Logs. A status diagram displays the tool is Getting logs from your machine 
• A zip file named mbst-grab-results.zip will be saved to the Desktop or on the hidden Public desktop (usually C:\Users\Public\Desktop), please upload that file on your next reply

 

Thank you

[NotParanoidbut]

I'm not comfortable doing that...plus it's a long process haha. I think I'm fine. I just got overly paranoid.

I just want to know what the latest build/digital signatures/etc should be so I can manually check the new files for peace of mind.

[Porthos]

Just now, NotParanoidbut said:

I'm not comfortable doing that...plus it's a long process haha. I think I'm fine. I just got overly paranoid.

I just want to know what the latest build/digital signatures/etc should be so I can manually check the new files for peace of mind.

Only authorized members and staff have access to the attached file.

If you wish not to provide the requested info I suggest you contact support and work with them.  How to contact support

[NotParanoidbut]

No worries. Thank you for your help!

[Porthos]

Just now, NotParanoidbut said:

No worries. Thank you for your help!

Does that mean you will provide the log? Or should I close the topic?

[NotParanoidbut]

You can close the topic.

[Porthos]

Closing this topic as it's been resolved.