Cannot activate background service

[ErikX]

Moved the app to a new mobile.

Set the background service to "no restrictions" in the settings, "battery saving" is not enabled for the app.

But the app still warns me about the background service not being activated. Also, the apps static notifications vanish from time to time.

Guess the phone is optimizing the memory and killing the app.

[ErikX]

Same problem with the safe browsing scanner. Allowed the accessibility settings, but MB indicates it is not working.

Phoo e is a recent Xiaomi device.

Did they mess with the Android OS too much?

[AdvancedSetup]

Please create a support ticket and one of our agents will be happy to assist you.

Consumer Support

https://support.malwarebytes.com/hc/en-us/requests/new
 

Thank you

 

[ErikX]

May have solved it for know, not sure which setting did the trick to activate background service and safe browsing scanner. Probably the first one as it contradicts the background service.

Let's see if it is stable now.

Disabled the setting Pause app activity if unused.

Activated these options:

• Home screen shortcuts
• Display on look screen
• Open new window while running in background
• Open popup windows

Disabled the battery safer, of course.

Allowed MB to autostart.

 

[ErikX]

Ok, I think I got it finally solved.

On my Xiaomi device the option No Batter Saver is no trecognized by MB.

The app DontKillMyApp pointed out ahelpful lins to another app called Hidden Settings.

And the latter app allowed me do exclude MB from any battery savings.

And the background service now seems to be running properly. At least MB does not complain anymore and I can schedule scans.

Avoid using the manufactures Cleaner or Booster. It will reset the battery savings setting you just changed via Hidden Settings.

Edited May 9 by ErikX

[AdvancedSetup]

Thank you for the update