[ RESOLVED ] Have You Stopped Updating Lifetime Licenses

[denloe]

My definitions update quit 3 days ago.  When I log in to my account, it show 0/1 device activated but it cannot activate my device (a Windows 11 computer) that worked fine until 3 days ago.  I realize products move on but I purchased this product as a lifetime product and it should be updated perpetually as it was advertised back then.  If the installed product can't be updated, then the latest product that can be updated should be provided without cost without an expiration date.  There surely isn't that many lifetime product users still left...

[Malwarebytes]

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[Porthos]

1 minute ago, denloe said:

When I log in to my account, it show 0/1 device activated but it cannot activate my device (a Windows 11 computer)

What version of Malwarebytes are you trying to activate?

[denloe]

It shows as Malwarebytes Anti-Malware 1.70.0.1100; the updates worked until this Wednesday.  It acts like it is updating and shows I have the latest ones, but the out of sate message keeps popping up.

 

 

[denloe]

out-of-date.

 

[Porthos]

1 minute ago, denloe said:

It shows as Malwarebytes Anti-Malware 1.70.0.1100; the updates worked until this Wednesday.  It acts like it is updating and shows I have the latest ones, but the out of sate message keeps popping up.

 

That version has gone end of life.

7 minutes ago, denloe said:

then the latest product that can be updated should be provided without cost without an expiration date. 

The lifetime license is still valid for the 2 current versions of Malwarebytes and all future versions.

[denloe]

How do I proceed to get the latest version of the equivalent product and still not lose my lifetime license?  Can you point me to a link or how to get?

 

[Porthos]

Just now, denloe said:

How do I proceed to get the latest version of the equivalent product and still not lose my lifetime license?  Can you point me to a link or how to get?

 

Uninstall what you have.

Is your license in the old ID and Key format?

[denloe]

Yes it is.  It came on a CD with an ID/Key card.

 

[Porthos]

1 minute ago, denloe said:

Yes it is.  It came on a CD with an ID/Key card.

 

After you uninstall the old version,

You would need to install version 4 first and then activate it if you have an original older license key with an ID

Then install version 5 over the top if you wish to have the most current version.

  Version 4

https://downloads.malwarebytes.com/file/mb4_offline

  Then install Version 5

https://downloads.malwarebytes.com/file/mb5-windows

Edited March 16 by Porthos

[denloe]

OK, I'll give this a try!  Thanks for your help!

 

[denloe]

You have been an enormous help.  I didn't even know how to proceed and couldn't find the info on the website.  Folks like you are very important to the average user of a product.  Thanks again and have a good day!

[Porthos]

5 minutes ago, denloe said:

You have been an enormous help.

Thanks.

I am going to make the following suggestion so Malwarebytes and Windows security(Defender) can work alongside each other to protect you.

Please make the following change in Malwarebytes if you're using the Premium or Trial version

• Please open Malwarebytes. Click on the small gear icon to open the Settings and go to the Security, or General in V5 tab.
• Then turn off "Always register Malwarebytes in the Windows Security Center"
• Restart the computer

It is highly unlikely that you need to setup exclusions for Windows Defender, however if you experience any issues, please see the following article and setup exclusions
between Malwarebytes and Windows Defender

Malwarebytes for Windows antivirus exclusions list
https://support.malwarebytes.com/hc/en-us/articles/360038522974-Malwarebytes-for-Windows-antivirus-exclusions-list

Edited March 16 by Porthos

[BrianL]

9 hours ago, Porthos said:

After you uninstall the old version,

You would need to install version 4 first and then activate it if you have an original older license key with an ID

Then install version 5 over the top if you wish to have the most current version.

  Version 4

https://downloads.malwarebytes.com/file/mb4_offline

  Then install Version 5

https://downloads.malwarebytes.com/file/mb5-windows

Hi Porthos (Viva Enterprise);

 

I guess I am having the same problem, but Version 4 (from your link) is not letting me authorize either.  My license key is four 4-character alpha-numerics, and I have another code that came in the email (bought direct from MB MANY years ago) that is two 5 character alpha-numerics.  The serial is not accepted at all- I get "Unable to register license key".  This has been working on my old PC but I just built a new one.  Unfortunately I de-authorized my old machine before trying it on the new one, and now my query to MB support is auto-rejected because I "am not a subscriber".  I would appreciate any other suggestions!

[Porthos]

11 minutes ago, BrianL said:

Unfortunately I de-authorized my old machine before trying it on the new one

This is a good thing.

The old keys were. Use capitals and the dashes.

ID xxxxx-xxxxx

Key xxxx-xxxx-xxxx-xxxx

Edited March 17 by Porthos

[BrianL]

Porthos-  THANK YOU for indulging a knot-head.  I kept assuming that when I clicked the "I have a license ID" that the serial stayed in the first field, and the ID was the added, second field. Argh!  In my (weak) defense, new 4K monitor, tiny text.....  Anyway- All good now thanks to you!

[Porthos]

Just now, BrianL said:

Anyway- All good now thanks to you!

You are welcome.

35 minutes ago, BrianL said:

that came in the email (bought direct from MB MANY years ago)

Do you still have access to that email account?

[BrianL]

9 hours ago, Porthos said:

You are welcome.

Do you still have access to that email account?

My mistake.  I found the invoice in my email archive (plug for MailStore Home - free!) and I bought it from Newegg in May 2011.  They actually shipped it to me, so there must have been a disk.  I do still have access to the email I used then, but an attempt to use "forgot pw" at MB just came back with an "email not registered" message.  Anyhoo-  I should be good until the next time I upgrade hardware.  Thanks again!

[Porthos]

59 minutes ago, BrianL said:

I bought it from Newegg in May 2011

Go to my.malwarebytes.com and create an account if you do not have one already.

Once there add your license to your account since it came from Newegg.

Edited March 17 by Porthos

[BrianL]

Excellent! Thank you again 😁

[Porthos]

Closing this topic as it's been resolved.