Jump to content

I have trojan and malwares please help me now!!


Go to solution Solved by JSntgRvr,

Recommended Posts

  • Replies 68
  • Created
  • Last Reply

Top Posters In This Topic

I was unable to go malwarebytes site straight, i had download it from chat...

or any antivirus sites, i did just got into forums and worked.

I donloaded the malwarebytes and using now free trial premium 14days, im scanning now with the normal scan the viruses

Link to post
Share on other sites

Welcome smile.png
 

Please read this post completely before beginning. If there's anything that you do not understand, please don't hesitate to ask before proceeding.
 
Please take note of the guidelines for this fix:

  • Please note that I am a volunteer. I do have a family, a career, and other endeavors that may prevent immediate responses that meet your schedule. Do note that the differences in time zones could present a problem as well. Your patience and understanding will be greatly appreciated.
  • First of all, the procedures we are about to perform are specific to your problem and should only be used on this specific computer.
  • Do not make any changes to your computer that include installing/uninstalling programs, deleting files, modifying the registry, nor running scanners or tools of any kind unless specifically requested by me.
  • Please read ALL instructions carefully and perform the steps fully and in the order they are written.
  • If things appear to be better, let me know. Just because the symptoms no longer exist as before, does not mean that you are clean.
  • Continue to read and follow my instructions until I tell you that your machine is clean.
  • If you have any questions at all, please do not hesitate to ask before performing the task that I ask of you, and please wait for my reply before you proceed.
  • Scanning with programs and reading the logs do take a fair amount of time. Again, your patience will be necessary. smile.png

Let's begin... 

Please remove these programs from your computer:

Advanced SystemCare (HKLM-x32\...\Advanced SystemCare_is1) (Version: 16.4.0 - IObit)
IObit Software Updater (HKLM-x32\...\IObit Software Updater_is1) (Version: 5.4.0.33 - IObit)
IObit Uninstaller 12 (HKLM-x32\...\IObitUninstall) (Version: 12.4.0.7 - IObit)

 

The Support tool usually downloads FRST64.exe or FRST.exe to your downloads folder, then renames the application as FRSTEnglish.exe. Check your downloads folder

, if not present

Please download the Farbar Recovery Scan Tool and save it to your desktop.

Note: You need to run the version compatible with your system.
You can check here if you're not sure if your computer is 32-bit or 64-bit

  • Please rename FRST.EXE or FRST64.EXE to FRSTEnglish.exe

This Fix will empty the following folders:

  • Windows Temp
  • Users Temp folders
  • Edge, IE, FF, Chrome, and Opera caches, HTML5 storages, Cookies and History
  • Recently opened files cache
  • Discord cache
  • Java cache
  • Steam HTML cache
  • Explorer thumbnail and icon cache
  • BITS transfer queue (qmgr*.dat files)
  • Recycle Bin

Important: items are permanently deleted. They are not moved to quarantine. If you have any questions or concerns please ask before running this fix.

The system will be rebooted after the fix has run.

  • Download the enclosed file  Fixlist.txt
  • Save it in the same location FRST64.exe is saved  (FRSTEnglish.exe)
  • Start FRST (FRST64) with Administrator privileges  (FRSTEnglish.exe)
  • This time around Press the Fix button and wait
  • When finished, a log file (Fixlog.txt) will pop up and saved in the same location the tool was ran from.

Please attach this file in your next reply.

Temporarily disable your AntiVirus and AntiSpyware protection - instructions here.
Please visit the ESET Online Scanner website

  • Click the One-Time Scan button to download the esetonlinescanner.exe file to the Desktop
  • Double click esetonlinescanner.exe. then the GetStarted button.
  • Accept the Terms of Use  and the Get Started again.
  • Enable reccomended options, and continue.
  • Select the Full scan
  • Enable Eset to detect and quarantine potentially unwanted applications
  • Click StartScan
  • The program will begin to download it's virus database. The speed may vary depending on your Internet connection.
  • When completed, the program will begin to scan. This may take several hours. Please, be patient.
  • Do not do anything on your machine as it may interrupt the scan.
  • When completed it'll show a list of "Threats found", click beneath it on Save to text file.... and save it as ESET log.txt on your Desktop.
  • Then click Do not clean. Place a checkmark at Delete application's data on close, click Finish and close the program.

Attach the ESET log.txt report.
 
Don't forget to re-enable previously switched-off protection software!!

Link to post
Share on other sites

i did run msconfig idk why but at internet was way to get out with it and now i am not able to login to my pc... i tried uefi to install new windows, no work. I tried delete all from the system with that menu where you can go to uefi but not work... do i need now put new disc to my pc.... or what... when i try login to my pc it says that my pin code is unable to use. make new pind code by clicking this, i clicked make new pin code to my pc and it says after 1try i need to install application from windows store wich i am unable to do cuz i cant even go into my pc... im so f done with this.. and dont know what to do

Link to post
Share on other sites

So how i can clear my disc from that windows? there did came even new user named by New User and i dont know it password, when i try change it, it says that password controls do administrator

Link to post
Share on other sites

Download Windows 10 image from Microsoft and create installation media with Rufus.

Download Windows 10 (microsoft.com)

Boot the computer with the installation media and select Repair My Computer. At the Recovery Environment, perform a Recovery. You will have two options, keep your documents or a destructive Recovery, where all will be erased.

Make sure all peripherals are disconnected during the recovery. If you did some changes in the BIOS, return those values to default.

 

Good luck.

Link to post
Share on other sites

1 hour ago, JSntgRvr said:

Download Windows 10 image from Microsoft and create installation media with Rufus.

Download Windows 10 (microsoft.com)

Boot the computer with the installation media and select Repair My Computer. At the Recovery Environment, perform a Recovery. You will have two options, keep your documents or a destructive Recovery, where all will be erased.

Make sure all peripherals are disconnected during the recovery. If you did some changes in the BIOS, return those values to default.

 

Good luck.

You need a computer to download and create the installation media. Read the instructions at Microsoft site. Windows to go is not available in Home Editions.

Link to post
Share on other sites

1 hour ago, otto said:

it did ask, why computer restarted again and says i need update computer with internet,. i choose skip wlan options

If you have restarted the computer, and is able to connect to the Internet, you should go to the Microsoft site and click on the "Update Now" option.

Link to post
Share on other sites

Guest
This topic is now closed to further replies.
  • Recently Browsing   0 members

    • No registered users viewing this page.

Back to top
×
×
  • Create New...

Important Information

This site uses cookies - We have placed cookies on your device to help make this website better. You can adjust your cookie settings, otherwise we'll assume you're okay to continue.