kaff Posted October 12, 2023 ID:1594701 Share Posted October 12, 2023 Hi! I received one of those scary pop ups telling me I have malware on my Windows PC. I switched everything off then re-started the PCV and ran a scan: nothing detected. 100% clean. But now I'm paranoid!! How confident can i be that if there really were malware on the PC that Malwarebytes Premium would detect it? Could there be malware running in the background undetected? Thanks for any advice. Link to post Share on other sites More sharing options...
Staff Malwarebytes Posted October 12, 2023 Staff ID:1594702 Share Posted October 12, 2023 ***This is an automated reply*** Hi, Thanks for posting in the Malwarebytes for Windows Help forum. If you are having technical issues with our Windows product, please do the following: Malwarebytes Support Tool - Advanced Options This feature is designed for the following reasons: For use when you are on the forums and need to provide logs for assistance For use when you don't need or want to create a ticket with Malwarebytes For use when you want to perform local troubleshooting on your own How to use the Advanced Options: Spoiler Download Malwarebytes Support Tool Double-click mb-support-X.X.X.XXXX.exe to run the program You may be prompted by User Account Control (UAC) to allow changes to be made to your computer. Click Yes to consent. Place a checkmark next to Accept License Agreement and click Next Navigate to the Advanced tab The Advanced menu page contains four categories: Gather Logs: Collects troubleshooting information from the computer. As part of this process, Farbar Recovery Scan Tool (FRST) is run to perform a complete diagnosis. The information is saved to a file on the Desktop named mbst-grab-results.zip and can be added as an email attachment or uploaded to a forum post to assist with troubleshooting the issue at hand. Clean: Performs an automated uninstallation of all Malwarebytes products installed to the computer and prompts to install the latest version of Malwarebytes for Windows afterwards. The Premium license key is backed up and reinstated. All user configurations and other data are removed. This process requires a reboot. Repair System: Includes various system-related repairs in case a Windows service is not functioning correctly that Malwarebytes for Windows is dependent on. It is not recommended to use any Repair System options unless instructed by a Malwarebytes Support agent. Anonymously help the community by providing usage and threat statistics: Unchecking this option will prevent Malwarebytes Support Tool from sending anonymous telemetry data on usage of the program. To provide logs for review click the Gather Logs button Upon completion, click OK A file named mbst-grab-results.zip will be saved to your Desktop Please attach the file in your next reply. To uninstall all Malwarebytes Products, click the Clean button. Click the Yes button to proceed. Save all your work and click OK when you are ready to reboot. After the reboot, you will have the option to re-install the latest version of Malwarebytes for Windows. Select Yes to install Malwarebytes. Malwarebytes for Windows will open once the installation completes successfully. Screenshots: Spoiler Spoiler If you are having licensing issues, please do the following: Spoiler For any of these issues: Renewals Refunds (including double billing) Cancellations Update Billing Info Multiple Transactions Consumer Purchases Transaction Receipt Please contact our support team at https://support.malwarebytes.com/hc/en-us/requests/new to get help If you need help looking up your license details, please head here: Find my premium license key Thanks in advance for your patience. -The Malwarebytes Forum Team Link to post Share on other sites More sharing options...
Solution David H. Lipman Posted October 12, 2023 Solution ID:1594710 Share Posted October 12, 2023 You can take advantage of the Malwarebytes' Forum Service of having your PC checked-out by a trained Forum Helper. If interested... Please read; I'm infected - What do I do now? then create a new post in; Windows Malware Removal Help & Support Link to post Share on other sites More sharing options...
kaff Posted October 12, 2023 Author ID:1594718 Share Posted October 12, 2023 Heck! Thanks... that looks even scarier. I'll look at it properly in the morning. Thank you. Link to post Share on other sites More sharing options...
David H. Lipman Posted October 12, 2023 ID:1594719 Share Posted October 12, 2023 YW - The whole idea is that if you are uncertain, a trained Forum Helper can bring you a much greater level of certainty. 2 Link to post Share on other sites More sharing options...
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