swflapromno Posted October 8, 2023 ID:1593886 Share Posted October 8, 2023 After I d/l the recent update (I'm using 4.6.4) it seems to block things I don't want it to. Two examples are when I go to Facebook News, now, I JUST see the News Source (Axios, Washington Post, NBC News, etc) but ALL the articles aren't there, just the header. Secondly, on some posts (again on Facebook) if URL's are listed, I can't see them, THEN ALSO if a URL is listed in a PM, that's blacked out too, but if I refresh the page I can see the URL/link momentarily, then it disappears I had no problems like this before the most recent update; is it just a setting I need to turnoff? Please ask for further clarification if my post is unclear, thank you in advance, Paul Link to post
Staff Malwarebytes Posted October 8, 2023 Staff ID:1593887 Share Posted October 8, 2023 ***This is an automated reply*** Hi, Thanks for posting in the Malwarebytes for Windows Help forum. If you are having technical issues with our Windows product, please do the following: Malwarebytes Support Tool - Advanced Options This feature is designed for the following reasons: For use when you are on the forums and need to provide logs for assistance For use when you don't need or want to create a ticket with Malwarebytes For use when you want to perform local troubleshooting on your own How to use the Advanced Options: Spoiler Download Malwarebytes Support Tool Double-click mb-support-X.X.X.XXXX.exe to run the program You may be prompted by User Account Control (UAC) to allow changes to be made to your computer. Click Yes to consent. Place a checkmark next to Accept License Agreement and click Next Navigate to the Advanced tab The Advanced menu page contains four categories: Gather Logs: Collects troubleshooting information from the computer. As part of this process, Farbar Recovery Scan Tool (FRST) is run to perform a complete diagnosis. The information is saved to a file on the Desktop named mbst-grab-results.zip and can be added as an email attachment or uploaded to a forum post to assist with troubleshooting the issue at hand. Clean: Performs an automated uninstallation of all Malwarebytes products installed to the computer and prompts to install the latest version of Malwarebytes for Windows afterwards. The Premium license key is backed up and reinstated. All user configurations and other data are removed. This process requires a reboot. Repair System: Includes various system-related repairs in case a Windows service is not functioning correctly that Malwarebytes for Windows is dependent on. It is not recommended to use any Repair System options unless instructed by a Malwarebytes Support agent. Anonymously help the community by providing usage and threat statistics: Unchecking this option will prevent Malwarebytes Support Tool from sending anonymous telemetry data on usage of the program. To provide logs for review click the Gather Logs button Upon completion, click OK A file named mbst-grab-results.zip will be saved to your Desktop Please attach the file in your next reply. To uninstall all Malwarebytes Products, click the Clean button. Click the Yes button to proceed. Save all your work and click OK when you are ready to reboot. After the reboot, you will have the option to re-install the latest version of Malwarebytes for Windows. Select Yes to install Malwarebytes. Malwarebytes for Windows will open once the installation completes successfully. Screenshots: Spoiler Spoiler If you are having licensing issues, please do the following: Spoiler For any of these issues: Renewals Refunds (including double billing) Cancellations Update Billing Info Multiple Transactions Consumer Purchases Transaction Receipt Please contact our support team at https://support.malwarebytes.com/hc/en-us/requests/new to get help If you need help looking up your license details, please head here: Find my premium license key Thanks in advance for your patience. -The Malwarebytes Forum Team Link to post
Porthos Posted October 8, 2023 ID:1593888 Share Posted October 8, 2023 18 minutes ago, swflapromno said: After I d/l the recent update (I'm using 4.6.4) it seems to block things I don't want it to. It is not Premium blocking, it is Browser Guard. Developers have been made aware. Link to post
swflapromno Posted October 8, 2023 Author ID:1593892 Share Posted October 8, 2023 27 minutes ago, Porthos said: It is not Premium blocking, it is Browser Guard. Developers have been made aware. I know I saw that somewhere (when I was clicking around) is that something I should turn off for now, or NO I shouldn't and just deal with it till it's updated? Link to post
Solution Porthos Posted October 8, 2023 Solution ID:1593893 Share Posted October 8, 2023 5 minutes ago, swflapromno said: is that something I should turn off for now Just add Facebook to the browser guard exclusions. Link to post
swflapromno Posted October 8, 2023 Author ID:1593894 Share Posted October 8, 2023 9 minutes ago, Porthos said: Just add Facebook to the browser guard exclusions. TY Link to post
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