Malwarebytes Guard has blocked our website

[GWC-1972]

Our online store, store.gatewestcoin.com , has been blocked today by Malwarebytes browser guard for insecure login.

This is simply untrue.  I received an email from an "ethical hacker" demanding payment for bugs in our site, which do not exist, or else they would submit our site to be blocked.  I refused to pay anything to them, and have now received this block.

How can I get it removed?

[GWC-1972]

Here is the screenshot.

 

[Porthos]

This is a browser guard exclusive block. I have moved your post to the correct section so staff can address it.

 

@JPopovic@BjelakovicL

[JPopovic]

Hello,

The domain will be whitelisted.

Thank you!

[GWC-1972]

Thank you for removing the block.

It's sad that an extortionist can simply submit our site to vendors for blacklisting, without verification or notification or anything.  The "ethical hacker" is using ransom techniques in a new way, by demanding payment from us to "keep quiet" and when we tell them to shove off, they have our site blocked by Malwarebytes, of all things.  Which is very suspicious because we use Malwarebytes in the office...

How is it possible that ANYONE can simply provide you with a website url to block?  Seems like a nasty way of affecting a businesses competition...

[Porthos]

This was a heuristic block. Nothing to do with any reports.

The site is clean on these 89 vendors. https://www.virustotal.com/gui/url/c18ae15a332aea0f97f747836670e60fa5e570cb195abf920631e44e68f42e87?nocache=1

11 hours ago, GWC-1972 said:

I received an email from an "ethical hacker" demanding payment for bugs in our site, which do not exist, or else they would submit our site to be blocked.  I refused to pay anything to them

It is just another scam email to ignore and block. Do engage at all with these types of emails.

[GWC-1972]

The "ethical hacker" who contacted us works for a 'security company' called Commtel in Pakistan.  I am filing a report with the law enforcement authorities because our site was blocked by Malwarebytes due to this individual, who attempted to extort us.  That is a crime.

I do not understand how Malwarebytes was able to block our site, with the exact description 'insecure login' which this extortionist used as a means to try and receive payment, without some involvement with this company or person.  There must have been some sort of involvement either between this individual and Malwarebytes, or this company and Malwarebytes.  This stinks.

I have records and communications, and an international incident report is going to be made today with law enforcement.

[Porthos]

10 minutes ago, GWC-1972 said:

There must have been some sort of involvement either between this individual and Malwarebytes, or this company and Malwarebytes.  This stinks.

No there is not. Heuristic detections have nothing to do with any reports or block lists.

If you looked at the topics here you would see a lot of false positives due to heuristic detections and have been whitelisted.

15 minutes ago, GWC-1972 said:

The "ethical hacker" who contacted us works for a 'security company' called Commtel in Pakistan.  I am filing a report with the law enforcement authorities because our site was blocked by Malwarebytes due to this individual, who attempted to extort us.  That is a crime.

Do whatever you feel is right. These scammers use big company names to make them sound legit.