luhjusbetta Posted August 18, 2023 ID:1583700 Share Posted August 18, 2023 so awhile back i got infected and the hacker sent me a picture of myself to me on discord and now my camera isnt working but i thought i saw on malwarebytes it had like a fix camera option idk im just trying to get my camera back please respond asap if u see this. Thank You Link to post Share on other sites More sharing options...
Porthos Posted August 18, 2023 ID:1583701 Share Posted August 18, 2023 2 minutes ago, luhjusbetta said: i thought i saw on malwarebytes it had like a fix camera option Malwarebytes programs do not fix cameras. What is this a computer or a phone? Link to post Share on other sites More sharing options...
luhjusbetta Posted August 18, 2023 Author ID:1583702 Share Posted August 18, 2023 5 minutes ago, Porthos said: Malwarebytes programs do not fix cameras. What is this a computer or a phone? its my hp laptop the hacker said i had to add him on discord or he would fry me pc so i added him i have all the viruses off now but my camera still doesnt work idk if i should just buy a new camera or what Link to post Share on other sites More sharing options...
Porthos Posted August 18, 2023 ID:1583703 Share Posted August 18, 2023 @luhjusbetta Please do the following so that we may take a closer look at your system. Please restart the computer and do the following. WARNING: Do Not click the Repair option under Advanced unless requested by a Malwarebytes support agent or authorized helper NOTE: The tools and the information obtained are safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system. Download the Malwarebytes Support Tool In your Downloads folder, open the mb-support-x.x.x.xxx.exe file In the User Account Control pop-up window, click Yes to continue the installation Run the MBST Support Tool In the left navigation pane of the Malwarebytes Support Tool, click Advanced In the Advanced Options, click Gather Logs. A status diagram displays the tool is Getting logs from your machine A zip file named mbst-grab-results.zip will be saved to the Public desktop, please upload that file on your next reply Thank you Link to post Share on other sites More sharing options...
luhjusbetta Posted August 18, 2023 Author ID:1583706 Share Posted August 18, 2023 here is file mbst-grab-results.zip Link to post Share on other sites More sharing options...
luhjusbetta Posted August 18, 2023 Author ID:1583708 Share Posted August 18, 2023 2 minutes ago, luhjusbetta said: here is file mbst-grab-results.zip 8.5 MB · 0 downloads @Porthos mbst-grab-results.zip Link to post Share on other sites More sharing options...
Porthos Posted August 18, 2023 ID:1583711 Share Posted August 18, 2023 @luhjusbetta I am sorry but you did not follow the instructions to reboot the computer before gathering the logs. 17 minutes ago, Porthos said: Please do the following so that we may take a closer look at your system. Please restart the computer and do the following. Quote Pending Windows Update Reboot ======================================== A reboot is pending Windows Update: HKLM\SOFTWARE\Microsoft\Updates|UpdateExeVolatile Link to post Share on other sites More sharing options...
luhjusbetta Posted August 18, 2023 Author ID:1583712 Share Posted August 18, 2023 2 minutes ago, Porthos said: @luhjusbetta I am sorry but you did not follow the instructions to reboot the computer before gathering the logs. mbst-grab-results.zip Link to post Share on other sites More sharing options...
Porthos Posted August 18, 2023 ID:1583716 Share Posted August 18, 2023 What are you doing to restart the computer? The new log still reflects a restart is needed. Link to post Share on other sites More sharing options...
luhjusbetta Posted August 18, 2023 Author ID:1583718 Share Posted August 18, 2023 1 minute ago, luhjusbetta said: mbst-grab-results.zip 8.5 MB · 0 downloads hold on im redoing it mbst-grab-results.zip Link to post Share on other sites More sharing options...
luhjusbetta Posted August 18, 2023 Author ID:1583720 Share Posted August 18, 2023 i accidently did the same file from when i didn't restart this is the new one i just sent Link to post Share on other sites More sharing options...
Porthos Posted August 18, 2023 ID:1583723 Share Posted August 18, 2023 3 minutes ago, luhjusbetta said: i just sent Do not see a new attachment here. Link to post Share on other sites More sharing options...
luhjusbetta Posted August 18, 2023 Author ID:1583761 Share Posted August 18, 2023 4 hours ago, Porthos said: Do not see a new attachment here. the one above it Link to post Share on other sites More sharing options...
Porthos Posted August 18, 2023 ID:1583772 Share Posted August 18, 2023 59 minutes ago, luhjusbetta said: the one above it After the restart did you re-run the support and gather new logs? The log posted shows you did not. Link to post Share on other sites More sharing options...
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