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False Positive of Ransomware?


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HI MalwareBytes,

I have 2 active premium licenses with you. I am currently using a charting software for many years and just recently it was flagged by malwarebytes as ransomware. I am wondering if this is a false positive which I believe it to be. It is a reputable company and if you can please look into this and whitelist this in malwarebytes I would appreciate it. Seems to be a false positive as I went to virustotal.com and uploaded the file and it was clean. Thank you malwarebytes. Below is the log information from malwarebytes. Please advise.


-Log Details-
Protection Event Date: 8/10/23
Protection Event Time: 3:40 PM
Log File: c3e65258-37b5-11ee-8347-f02f74d534a8.json

-Software Information-
Components Version: 1.0.2069
Update Package Version: 1.0.73803
License: Premium

-System Information-
OS: Windows 10 (Build 19045.3324)
CPU: x64
File System: NTFS
User: System

-Ransomware Details-
Registry Key: 0
(No malicious items detected)

Registry Value: 0
(No malicious items detected)

Registry Data: 0
(No malicious items detected)

File: 2
Malware.Ransom.Agent.Generic, C:\DOCUMENTS AND SETTINGS\PUBLIC\Desktop\Ensign Software.lnk, Quarantined, 0, 392685, , ,
Malware.Ransom.Agent.Generic, C:\Ensign10\Ensign.exe, Quarantined, 0, 392685, 0.0.0, dc3081977d5a4fd6d9e22e2e0031ba1c, a99a18ec724f44208533ed38db1a3a54f856395ee64f9a1c9e92b04aa015e7fd



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