Windows Defender is blocked after uninstalling Malwarebytes

[Fox_Miner]

I have two machines on which I had Malwarebytes, but I got lazy about using it so I uninstalled it on both and it worked perfectly on my first Windows 10 Pro, but Blocked my Windows Defender on Windows 10 Home.

I tried all the Basic steps, even used the Malwarebytes Support Tool, but non of it worked, heck it kind of made things worse, which I fixed myself, but Windows Defender is still blocked

I dont have any other antivirus installed or anything like that, please help!

[AdvancedSetup]

Hello  and      @Fox_Miner

 

My screen name is AdvancedSetup and I will assist you with your system issues.
 

Let's keep these principles as we proceed. Make sure to read the entire post below first.

• Please follow all steps in the provided order and post back all requested logs
• Please attach all log files to your post, unless otherwise requested
• Temporarily disable your antivirus or other security software first. Make sure to turn it back on once the scans have been completed.
• Temporarily disable Microsoft SmartScreen to download the software below if needed. Make sure to turn it back on once the scans are completed.
• Searching, detecting, and removing malware isn't instantaneous and there is no guarantee to repair every system.
• Before we start, please make sure that you have an external backup, not connected to this system, of all private data.
• Do not run online games while the case is ongoing. Do not do any free-wheeling or risky web-surfing.
• Only run the tools I guide you to use. Please don't run any other scans, download, install or uninstall any programs while I'm working with you.
• Cracked, Hacked, or Pirated programs are not only illegal but also can make a computer a malware victim.
• Having such programs installed is the easiest way to get infected. It is the leading cause of ransomware encryption. It is at times also a big source of current Trojan infections.
• If there are any on the system you should uninstall them before we proceed.
• Please be patient and stick with me until I give you the "all clear". We don't want to waste your time, please don't waste ours.
• If your system is running Discord, please be sure to Exit it while this case is ongoing.

 

To begin, please do the following so that we may take a closer look at your installation for troubleshooting. This is a report only.

NOTE: The tools and the information obtained are safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system.

• Download the Malwarebytes Support Tool
• In your Downloads folder, open the mb-support-x.x.x.xxx.exe file
• In the User Account Control pop-up window, click Yes to continue the installation
• Run the MBST Support Tool
• In the left navigation pane of the Malwarebytes Support Tool, click Advanced
• In the Advanced Options, click Gather Logs. A status diagram displays the tool is Getting logs from your machine
• A zip file named mbst-grab-results.zip will be saved to the Public desktop, please upload that file on your next reply

Thank you

 

 

[Fox_Miner]

mbst-grab-results.zip

[AdvancedSetup]

Please download the following tool

Farbar Service Scanner and run it on the computer with the issue
http://www.bleepingcomputer.com/download/farbar-service-scanner/dl/62/

 

Make sure the following options are checked:

• Internet Services
• Windows Firewall
• System Restore
• Security Center/Action Center
• Windows Update
• Windows Defender

Click "Scan"

It will create a log (FSS.txt) in the same directory the tool is run.
Please attach the log to your next reply.

 

[AdvancedSetup]

Next, please run the following fix @Fox_Miner

 

NOTE: Please read all of the information below before running this fix.

• NOTICE: This script was written specifically for this user, for use on this particular machine.
• Running this on another machine may cause damage to your operating system that cannot be undone.

Once the fix has been completed, please attach the file FIXLOG.TXT to your next reply

Farbar program:   FRSTEnglish.exe

Save the attached file:  FIXLIST.TXT to this folder C:\Users\Asus\Downloads\

NOTE. It's important that both files, FRSTEnglish.exe, and fixlist.txt are in the same location or the fix will not work.

Please make sure you disable any real-time antivirus or security software before running this script. Once completed, make sure you re-enable it.

 

 

Run the Farbar program with Admin rights and press the Fix button just once and wait.

The fix may possibly take up to 60 minutes to complete

If the tool needs a restart please make sure you let the system restart normally and let the tool complete its run after restart.
The tool will make a log named Fixlog.txt in the same folder you ran the Farbar program from. Please attach that log on your next reply.

 

1. NOTE:  This fix will run a scan to check that all Microsoft operating system files are valid and not corrupt and attempt to correct any invalid files. It will also run a disk check on the restart to ensure disk integrity.
2. NOTE: As part of this fix all temporary files will be removed. If you have any open web pages that have not been bookmarked please make sure you bookmark them now as all open applications may be automatically closed. Also, make sure you know the passwords for all websites as cookies will also be removed in most, but not all cases.
3. NOTE: As part of this fix, it will also reset the network to default settings including the firewall. If you have custom firewall rules you need to save please export or save them first before running this fix.

The following directories are emptied:

• Windows Temp
• Users Temp folders
• Edge, IE, FF, Chrome, and Opera caches, HTML5 storages, Cookies and History
• Recently opened files cache
• Discord cache
• Java cache
• Steam HTML cache
• Explorer thumbnail and icon cache
• BITS transfer queue (qmgr*.dat files)
• Recycle Bin

Important: items are permanently deleted. They are not moved to quarantine. If you have any questions or concerns please ask before running this fix.

The system will be rebooted after the fix has run.

fixlist.txt

Thanks

 

[Fox_Miner]

I'll run the fix as soon as I can, right now I kind of have a lot of work on my Laptop and I want to back anything up! Might take some time...

[AdvancedSetup]

No problem. @Fox_Miner

I'll check back on you again tomorrow

 

[Fox_Miner]

Didn't change much for now
Fixlog.txt

[AdvancedSetup]

Hello @Fox_Miner

Where is the FSS log?

 

 

From the current fix log

Windows Resource Protection found corrupt files and successfully repaired them.

 

It actually cleaned up the computer a lot. Now we need the FSS scanner log to check on Windows Defender status a bit more

 

[Fox_Miner]

FSS Log? What's that? Should I do a scan with the FRST Program and send that log? 

[Fox_Miner]

Nvm, I read the chat and found it, I'll do it right away! 

[Fox_Miner]

Here it is

FSS.txt

[Fox_Miner]

I noticed that I was offline, idk if that impacted the scan so just incase, this is the scan results when I was online

FSS.txt

[AdvancedSetup]

Those don't indicate that Windows Defender is having an issue. At least not with it's services. @Fox_Miner

 

 

Please make the following change in Malwarebytes if you're using the Premium or Trial version

• Please open Malwarebytes. Click on the small gear icon to open the Settings and go to the Security tab.
• Then turn off "Always register Malwarebytes in the Windows Security Center"
• Restart the computer

 

It is highly unlikely that you need to setup exclusions for Windows Defender, however if you experience any issues, please see the following article.

Malwarebytes for Windows antivirus exclusions list
https://support.malwarebytes.com/hc/en-us/articles/360038522974-Malwarebytes-for-Windows-antivirus-exclusions-list

We are not aware of any currently known issues between Windows Defender and Malwarebytes Premium

 

 

Let me know if you're still having an issue with Windows Defender

 

[AdvancedSetup]

The FIX log also shows that all the important services that deal with Windows Security and Updates is operating correctly

 

ProcessId   : 4244
Description : @%SystemRoot%\system32\qmgr.dll,-1001
PathName    : C:\WINDOWS\System32\svchost.exe -k netsvcs -p
ServiceType : Win32OwnProcess, Win32ShareProcess
RegistryKey : HKLM:\SYSTEM\CurrentControlSet\Services\BITS
State       : Running
Name        : BITS
StartMode   : Manual
DisplayName : Background Intelligent Transfer Service

ProcessId   : 2496
Description : @%SystemRoot%\system32\dhcpcore.dll,-101
PathName    : C:\WINDOWS\system32\svchost.exe -k LocalServiceNetworkRestricted -p
ServiceType : Win32OwnProcess, Win32ShareProcess
RegistryKey : HKLM:\SYSTEM\CurrentControlSet\Services\Dhcp
State       : Running
Name        : Dhcp
StartMode   : Automatic
DisplayName : DHCP Client

ProcessId   : 1984
Description : @%systemroot%\system32\dosvc.dll,-101
PathName    : C:\WINDOWS\System32\svchost.exe -k NetworkService -p
ServiceType : Win32OwnProcess, Win32ShareProcess
RegistryKey : HKLM:\SYSTEM\CurrentControlSet\Services\DoSvc
State       : Running
Name        : DoSvc
StartMode   : Automatic
DisplayName : Delivery Optimization

ProcessId   : 1968
Description : @%SystemRoot%\system32\wevtsvc.dll,-201
PathName    : C:\WINDOWS\System32\svchost.exe -k LocalServiceNetworkRestricted -p
ServiceType : Win32OwnProcess, Win32ShareProcess
RegistryKey : HKLM:\SYSTEM\CurrentControlSet\Services\EventLog
State       : Running
Name        : EventLog
StartMode   : Automatic
DisplayName : Windows Event Log

ProcessId   : 2040
Description : @comres.dll,-2451
PathName    : C:\WINDOWS\system32\svchost.exe -k LocalService -p
ServiceType : Win32OwnProcess, Win32ShareProcess
RegistryKey : HKLM:\SYSTEM\CurrentControlSet\Services\EventSystem
State       : Running
Name        : EventSystem
StartMode   : Automatic
DisplayName : COM+ Event System

ProcessId   : N/A
Description : Kernel-Level Driver
PathName    : System32\drivers\mpsdrv.sys
ServiceType : KernelDriver
RegistryKey : HKLM:\SYSTEM\CurrentControlSet\Services\mpsdrv
State       : Running
Name        : mpsdrv
StartMode   : Manual
DisplayName : Windows Defender Firewall Authorization Driver

ProcessId   : 4012
Description : @%SystemRoot%\system32\FirewallAPI.dll,-23091
PathName    : C:\WINDOWS\system32\svchost.exe -k LocalServiceNoNetworkFirewall -p
ServiceType : Win32ShareProcess
RegistryKey : HKLM:\SYSTEM\CurrentControlSet\Services\mpssvc
State       : Running
Name        : mpssvc
StartMode   : Automatic
DisplayName : Windows Defender Firewall

ProcessId   : 2100
Description : @%SystemRoot%\system32\nsisvc.dll,-201
PathName    : C:\WINDOWS\system32\svchost.exe -k LocalService -p
ServiceType : Win32OwnProcess, Win32ShareProcess
RegistryKey : HKLM:\SYSTEM\CurrentControlSet\Services\nsi
State       : Running
Name        : nsi
StartMode   : Automatic
DisplayName : Network Store Interface Service

ProcessId   : 5304
Description : @%Systemroot%\system32\rasmans.dll,-201
PathName    : C:\WINDOWS\System32\svchost.exe -k netsvcs
ServiceType : Win32ShareProcess
RegistryKey : HKLM:\SYSTEM\CurrentControlSet\Services\RasMan
State       : Running
Name        : RasMan
StartMode   : Manual
DisplayName : Remote Access Connection Manager

ProcessId   : 13288
Description : @%SystemRoot%\system32\sdrsvc.dll,-102
PathName    : C:\WINDOWS\system32\svchost.exe -k SDRSVC
ServiceType : Win32OwnProcess
RegistryKey : HKLM:\SYSTEM\CurrentControlSet\Services\SDRSVC
State       : Running
Name        : SDRSVC
StartMode   : Manual
DisplayName : Windows Backup

ProcessId   : 10684
Description : @%systemroot%\system32\SecurityHealthAgent.dll,-1001
PathName    : C:\WINDOWS\system32\SecurityHealthService.exe
ServiceType : Win32OwnProcess
RegistryKey : HKLM:\SYSTEM\CurrentControlSet\Services\SecurityHealthService
State       : Running
Name        : SecurityHealthService
StartMode   : Manual
DisplayName : Windows Security Service

ProcessId   : 4940
Description : @%SystemRoot%\system32\sstpsvc.dll,-201
PathName    : C:\WINDOWS\system32\svchost.exe -k LocalService -p
ServiceType : Win32OwnProcess, Win32ShareProcess
RegistryKey : HKLM:\SYSTEM\CurrentControlSet\Services\SstpSvc
State       : Running
Name        : SstpSvc
StartMode   : Manual
DisplayName : Secure Socket Tunneling Protocol Service

ProcessId   : 4028
Description : @%SystemRoot%\servicing\TrustedInstaller.exe,-101
PathName    : C:\WINDOWS\servicing\TrustedInstaller.exe
ServiceType : Win32OwnProcess
RegistryKey : HKLM:\SYSTEM\CurrentControlSet\Services\TrustedInstaller
State       : Running
Name        : TrustedInstaller
StartMode   : Manual
DisplayName : Windows Modules Installer

ProcessId   : 7216
Description : @%systemroot%\system32\vssvc.exe,-101
PathName    : C:\WINDOWS\system32\vssvc.exe
ServiceType : Win32OwnProcess
RegistryKey : HKLM:\SYSTEM\CurrentControlSet\Services\VSS
State       : Running
Name        : VSS
StartMode   : Manual
DisplayName : Volume Shadow Copy

ProcessId   : 12396
Description : @WaaSMedicSvc.dll,-101
PathName    : C:\WINDOWS\system32\svchost.exe -k wusvcs -p
ServiceType : Win32OwnProcess, Win32ShareProcess
RegistryKey : HKLM:\SYSTEM\CurrentControlSet\Services\waaSMedicSvc
State       : Running
Name        : waaSMedicSvc
StartMode   : Manual
DisplayName : Windows Update Medic Service

ProcessId   : 2176
Description : @%SystemRoot%\System32\wscsvc.dll,-201
PathName    : C:\WINDOWS\System32\svchost.exe -k LocalServiceNetworkRestricted -p
ServiceType : Win32OwnProcess, Win32ShareProcess
RegistryKey : HKLM:\SYSTEM\CurrentControlSet\Services\wscsvc
State       : Running
Name        : wscsvc
StartMode   : Automatic
DisplayName : Security Center

ProcessId   : 9124
Description : @%systemroot%\system32\wuaueng.dll,-106
PathName    : C:\WINDOWS\system32\svchost.exe -k netsvcs -p
ServiceType : Win32OwnProcess, Win32ShareProcess
RegistryKey : HKLM:\SYSTEM\CurrentControlSet\Services\wuauserv
State       : Running
Name        : wuauserv
StartMode   : Manual
DisplayName : Windows Update

ProcessId   : 5176
Description : @%ProgramFiles%\Windows Defender\MpAsDesc.dll,-240
PathName    : "C:\ProgramData\Microsoft\Windows Defender\Platform\4.18.23050.5-0\MsMpEng.exe"
ServiceType : Win32OwnProcess
RegistryKey : HKLM:\SYSTEM\CurrentControlSet\Services\WinDefend
State       : Running
Name        : WinDefend
StartMode   : Automatic
DisplayName : Microsoft Defender Antivirus Service

ProcessId   : 0
Description : @%ProgramFiles%\Windows Defender\MpAsDesc.dll,-242
PathName    : "C:\ProgramData\Microsoft\Windows Defender\Platform\4.18.23050.5-0\NisSrv.exe"
ServiceType : Win32OwnProcess
RegistryKey : HKLM:\SYSTEM\CurrentControlSet\Services\WdNisSvc
State       : Stopped
Name        : WdNisSvc
StartMode   : Manual
DisplayName : Microsoft Defender Antivirus Network Inspection Service

ProcessId   : 4728
Description : Provides a common interface and object model to access management information about operating system,
              devices, applications and services. If this service is stopped, most Windows-based software will not
              function properly. If this service is disabled, any services that explicitly depend on it will fail to
              start.
PathName    : C:\WINDOWS\system32\svchost.exe -k netsvcs
ServiceType : Win32OwnProcess, Win32ShareProcess
RegistryKey : HKLM:\SYSTEM\CurrentControlSet\Services\Winmgmt
State       : Running
Name        : Winmgmt
StartMode   : Automatic
DisplayName : Windows Management Instrumentation

 

[Fox_Miner]

There is just one little problem

[AdvancedSetup]

Please make the following change in Malwarebytes if you're using the Premium or Trial version

• Please open Malwarebytes. Click on the small gear icon to open the Settings and go to the Security tab.
• Then turn off "Always register Malwarebytes in the Windows Security Center"
• Restart the computer

 

It is highly unlikely that you need to setup exclusions for Windows Defender, however if you experience any issues, please see the following article.

Malwarebytes for Windows antivirus exclusions list
https://support.malwarebytes.com/hc/en-us/articles/360038522974-Malwarebytes-for-Windows-antivirus-exclusions-list

We are not aware of any currently known issues between Windows Defender and Malwarebytes Premium

 

[Fox_Miner]

How do I get the trial version? 

[Fox_Miner]

Without having to add any of my payinformation or any such, I don't wanna pay for a program I literally wanna get rid of

[AdvancedSetup]

Normally when you install the program it will automatically install into a Trial period of 14 days. If you've ever used the trial before then you cannot use it again.

But, if you're not using our Trial or Premium then it cannot be registered into the WMI space and thus working as the Free version has no connection and cannot interfere with Windows Defender settings.

 

[Fox_Miner]

And yet it does, i cant disable it, Windows defender is still off, and I only have the free version, what now? 

[AdvancedSetup]

In general if you open up Security Center it should look simlar

 

Clicking into the Virus & threat protection it should look something like this

 

[Fox_Miner]

Yes, but as soon as I press the "manage settings" you see the second image in my first comment

[AdvancedSetup]

You cannot and do not need to manage settings. That is a premium feature. Basically if you register Malwarebytes into the Security Center it then becomes the main Antivirus program and no longer Windows Defender. 

Many customers preferer to run both Windows Defender and Malwarebytes premium together, which they do well, by not registering Malwarebytes  in the Security Center.

 

[AdvancedSetup]

In your case as you're running the Free version then Windows Defender is the default main antivirus program as the Free version of Malwarebytes has no real-time protection modules, only the paid version does.