pnicholson1987 Posted May 11 ID:1566902 Share Posted May 11 So I have had a window popping up with numbers and a line showing appyrinceaskeda.com. I have installed malwarebytes and have removed or quarantined the issues multiple time but it keeps coming back after a few days. Link to post Share on other sites More sharing options...
pnicholson1987 Posted May 11 Author ID:1566906 Share Posted May 11 Attached are the logs from the matwarebytes support tool. Thanks, mbst-grab-results.zip Link to post Share on other sites More sharing options...
Maurice Naggar Posted May 11 ID:1566920 Share Posted May 11 This Topic-thread is ONLY for the originator pnicholson1987 All others with a same issue pls open / create your own separate topic-thread. Help here is one to one only. @pnicholson1987 Please allow me a few minutes to look at your report. I will guide you. Link to post Share on other sites More sharing options...
Maurice Naggar Posted May 11 ID:1566923 Share Posted May 11 Hello @pnicholson1987 I will guide you along on looking for remaining malware. Lets keep these principles as we go along. Removing malware can be unpredictable Please don't run any other scans, download, install or uninstall any programs while I'm working with you. Only run the tools I guide you to. Do not run online games while case is on-going. Do not do any free-wheeling web-surfing. The removal of malware isn't instantaneous, please be patient. Cracked or or hacked or pirated programs are not only illegal, but also will make a computer a malware victim. Having such programs installed, is the easiest way to get infected. It is the leading cause of ransomware encryptions. It is at times also big source of current trojan infections. Please uninstall them now, if any are here, before we start the cleaning procedure. Please stick with me until I give you the "all clear". If your system is running Discord, please be sure to Exit out of it while this case is on-going. Take these actions so that Windows 11 is set to show all hidden files and folders. Open File Explorer from the taskbar. Select View > Show > Hidden items. Select View → Show → File name extensions The Microsoft Safety Scanner is a free Microsoft stand-alone virus scanner that can be used to scan for & remove malware or potentially unwanted items from a system. This tool does not install. It is run on-demand. This link is for the 64-bit version of MSERT.exe . Be sure you save the file firsthttps://definitionupdates.microsoft.com/download/DefinitionUpdates/safetyscanner/amd64/MSERT.exe Upon completion of the save, Please make sure you Exit out of any other program you might have open so that the sole task is to run the following scan. That goes especially for web browsers, make sure all are fully exited out of and messenger programs are exited and closed as well Launch MSERT.exe Accept the agreement terms of Microsoft Select CUSTOM scan Look on Scan Options & select CUSTOM scan & then select the C drive to be scanned. Then start the scan. Have lots of patience. Once you start the scan & you see it started, then leave it be. Once you see it has started, take a long long break; walk away. Do not pay credence if you see some intermediate early flash messages on screen display. The only things that count are the End result at the end of the run. Again, any on-screen display about repeat 'infection' is not to be relied on. Ignore those. We only rely on the end result that is on the log-report-file. This is likely to run for many hours ( depending on number of files on your machine & the speed of hardware.) The log is named MSERT.log the log will be at Windows\debug\msert.log Please attach that log with your reply It is normal for the Microsoft Safety Scanner to show 'detections' during the scan process on the screen itself. It is scanning for basically all bread crumbs or traces of files and registry entries that "might" be or have been part of some infection or previous infection. That DOES NOT mean the computer is infected. Once the scan has been completed it uploads the log to their Cloud service which then uses Artificial Intelligence to determine if in fact any of the traces are an infection or not. Link to post Share on other sites More sharing options...
Solution Maurice Naggar Posted May 11 Solution ID:1566988 Share Posted May 11 (edited) This is only for AFTER the Microsoft Safety Scanner run is complete. This is only for pnicholson1987 I will note that there are far too many add-on programs installed that have the HIDDEN attribute. Please run the following custom script. Read all of this before you start. Please Close all open work. Farbar program : is FRSTENGLISH.exe is already on this machine Please download the attached fixlist.txt file and save it to Downloads folder Fixlist.txt <-- - - - - NOTE. It's important that both files, FRSTENGLISH, and fixlist.txt are in the same location or the fix will not work. NOTICE: This script was written specifically for this user, for use on this particular machine. Running this on another machine may cause damage to your operating system that cannot be undone. Use File Explorer to go to the Downloads folder RIGHT-Click on FRSTENGLISH and select RUN as Administrator and reply YES to allow it to go forward to start. That is important so that this run has Elevated Administrator rights !! NEXT press the Fix button just once and wait. If the tool needs a restart please make sure you let the system restart normally and let the tool complete its run after restart. The tool will make a log on the Downloads folder (Fixlog.txt) . Please attach or post it to your next reply. Note: If the tool warned you about an outdated version please download and run the updated version. NOTE-1: This fix will run a scan to check that all Microsoft operating system files are valid and not corrupt and attempt to correct any invalid files. It will also run scans with MS Defender antivirus. Depending on the speed of your computer this fix may take 50-55 minutes or more. NOTE-2: As part of this fix all temporary files will be removed. If you have any open web pages that have not been bookmarked please make sure you bookmark them now as all open applications will be automatically closed. The following directories are emptied: Windows Temp Users Temp folders Edge, IE, FF, Chrome, and Opera + Brave caches, HTML5 storages, Cookies and History Recently opened files cache Discord cache Java cache Steam HTML cache Explorer thumbnail and icon cache Recycle Bin Important: items are permanently deleted. They are not moved to quarantine. If you have any questions or concerns please ask before running this fix. The system will be rebooted after the fix has run. Attach FIXLOG.txt with next reply. Edited May 11 by Maurice Naggar tweak Link to post Share on other sites More sharing options...
pnicholson1987 Posted May 12 Author ID:1567003 Share Posted May 12 msert.log Link to post Share on other sites More sharing options...
pnicholson1987 Posted May 12 Author ID:1567004 Share Posted May 12 Here is the Fixlog.txt file. Fixlog.txt Link to post Share on other sites More sharing options...
Maurice Naggar Posted May 12 ID:1567062 Share Posted May 12 Do advise me, Has the "appearance" of any rogue-window Appyrinceaskeda happened today ? I also would suggest you do this next run. This is for a scan with ESET Onlinescanner (free). ESET is a well-respected, well-known entity and tool. This here you can start & once it is under way, you can leave the machine alone & let it run over-night. No need to keep watch once it starts the actual scan run. Next, This will be a check with ESET Onlinescanner for viruses, other malware, adwares, & potentially unwanted applications. Go to https://download.eset.com/com/eset/tools/online_scanner/latest/esetonlinescanner.exe It will start a download of "esetonlinescanner.exe" Save the file to your system, such as the Downloads folder, or else to the Desktop. Go to the saved file, and double click it to get it started. When presented with the initial ESET options, click on "Computer Scan". Next, when prompted by Windows, allow it to start by clicking Yes When prompted for scan type, Click on CUSTOM scan and select C drive to be scanned Look at & tick ( select ) the radio selection "Enable ESET to detect and quarantine potentially unwanted applications" and click on Start scan button. Have patience. The entire process may take an hour or more. There is an initial update download. There is a progress window display. You may step away from machine &. Let it be. That is, once it is under way, you should leave it running. It will run for several hours. At screen "Detections occurred and resolved" click on blue button "View detected results" On next screen, at lower left, click on blue "Save scan log" View where file is to be saved. Provide a meaningful name for the "File name:" On last screen, set to Off (left) the option for Periodic scanning Click "save and continue" Please attach the report file so I can review Link to post Share on other sites More sharing options...
pnicholson1987 Posted May 12 Author ID:1567066 Share Posted May 12 I have not had it pop up yet today. I will do the scan and attach the results. Thanks, 1 Link to post Share on other sites More sharing options...
pnicholson1987 Posted May 16 Author ID:1567726 Share Posted May 16 Sorry it took me a few days to get this back. Attached is the ScanResultScanResults.txts. Link to post Share on other sites More sharing options...
Maurice Naggar Posted May 16 ID:1567734 Share Posted May 16 (edited) Thank you. The scan found no threats. At this point, I would like 4 things. ( 1 ) A request please I would like to get a copy of what we placed in Quarantine, from the runs I had you do. Please. Using Windows File Explorer, Navigate to C:\FRST folder on your system. Expand the folder so you see all contents. Right click on Quarantine > Send to > Compressed (zipped) folder Upload the archive in your next reply If archive is too big you can upload here > https://wetransfer.com/ ( 2 ) Temporarily disable Microsoft SmartScreen to download the next software below I would recommend getting a readout report as to update status of some key apps. Download SecurityCheck by glax24 from here and save the tool on the desktop. If Windows's SmartScreen block that with a message-window, then Click on the MORE INFO spot and over-ride that and allow it to proceed. This tool is safe. Smartscreen is overly sensitive. Right-click with your mouse on the Securitycheck.exe and select "Run as administrator" and reply YES to allow to run & go forward Wait for the scan to finish. It will open in a text file named SecurityType.txt. Close the file. Attach it with your next reply. You can find this file in a folder called SecurityCheck, C:\SecurityCheck\SecurityCheck.txt When all done, you may go back to turn ON the EDGE Smartscreen protection. ( 3 ) Let's do one scan with Malwarebytes Adwcleaner to check for adwares. Just before pressing that "scan" button, be sure that Chrome & Edge, or other web browser are Closed. It will not take much time, First download & save itguide & download link Then be sure to close all web browsers after the download & before launching the tool. Then go to where the EXE file is saved. Start Adwcleaner. Then do a scan with Adwcleaner Guide article Attach the clean log from Adwcleaner when all completed. ( 4 ) I would appreciate re-confirmation that there were no rogue showing "appyrinceaskeda(.)com" over the past one or two or three days. Edited May 16 by Maurice Naggar Link to post Share on other sites More sharing options...
Maurice Naggar Posted May 18 ID:1568026 Share Posted May 18 Hello @pnicholson1987 Status update please. How is it going ? Link to post Share on other sites More sharing options...
pnicholson1987 Posted May 18 Author ID:1568039 Share Posted May 18 No further pop occurances have happened. What email should I use for wetransfer? The file exceeds the allowable size. Attached is the SecurityCheck.txt by Glax24. Link to post Share on other sites More sharing options...
pnicholson1987 Posted May 18 Author ID:1568044 Share Posted May 18 AdwCleaner[C03].txt Here is the report from adware Cleaner. Thanks, Link to post Share on other sites More sharing options...
Maurice Naggar Posted May 18 ID:1568056 Share Posted May 18 Hi. Thanks. 1 application needs to get latest release. Zoom v.5.14.2 (14578) Warning! Download Update After you have uploaded to Wetransfer, when you reply back here, just provide the link of the uploaded-file at Wetransfer. Directions on Wetransfer coutesy of advancedsetup. Upload File(s) to WeTransfer: Visit WeTransfer.com Click on I Agree Click on Manage Cookies Uncheck all the cookies and other Ad settings Click the triple dots for more options Select the Link option "Get transfer link" - then click the Message and enter a message. Click on +Add Files - Browse to the location of the file and double-click on it or click once on it and select Open Click on Get a link to send the file and get the link to post back Once the transfer completes, click on Copy link Once you receive the Copied! message please save in notepad so you can post the link into your next reply Link to post Share on other sites More sharing options...
pnicholson1987 Posted May 18 Author ID:1568083 Share Posted May 18 Here is the link for WeTransfer. https://we.tl/t-Oi6BxDoi8S Link to post Share on other sites More sharing options...
Maurice Naggar Posted May 19 ID:1568188 Share Posted May 19 Thanks. Your pc should already have mb-support-1.8.7.918.exe. If you see it present, you can skip the next download. This is a report only. Please download MALWAREBYTES MBST Support Tool Launch mb-support-1.8.7.918.exe. Once you start it click Advanced >>> then Gather Logs Have patience till the run has finished. Attach the mbst-grab-results.zip from the Desktop to your reply.. Link to post Share on other sites More sharing options...
pnicholson1987 Posted May 19 Author ID:1568192 Share Posted May 19 mbst-grab-results.zipAttached are the results. 1 Link to post Share on other sites More sharing options...
Maurice Naggar Posted May 19 ID:1568217 Share Posted May 19 Thank you. The last 2 scans ( minimum of 2) by Malwarebytes have reported no malware. What follows is just a quick inquiry report. Please run the following custom script. Read all of this before you start. Please Close all open work. Farbar program : is FRSTENGLISH.exe is already on this machine Please download the attached fixlist.txt file and save it to Downloads folder Fixlist.txt <-- - - - - NOTE. It's important that both files, FRSTENGLISH, and fixlist.txt are in the same location or the fix will not work. NOTICE: This script was written specifically for this user, for use on this particular machine. Use File Explorer to go to the Downloads folder RIGHT-Click on FRSTENGLISH and select RUN as Administrator and reply YES to allow it to go forward to start. That is important so that this run has Elevated Administrator rights !! NEXT press the Fix button just once and wait. If the tool needs a restart please make sure you let the system restart normally and let the tool complete its run after restart. The tool will make a log on the Downloads folder (Fixlog.txt) . Please attach or post it to your next reply. Note: If the tool warned you about an outdated version please download and run the updated version. The system will be rebooted after the fix has run. Attach FIXLOG.txt with next reply. Link to post Share on other sites More sharing options...
Maurice Naggar Posted May 21 ID:1568447 Share Posted May 21 Hello. I hope you are doing well. Did you see my reply of Friday afternoon ? Link to post Share on other sites More sharing options...
pnicholson1987 Posted May 22 Author ID:1568491 Share Posted May 22 Fixlog.txt Here is the Fixlog file. Also, the issue has not reoccurred. Link to post Share on other sites More sharing options...
Maurice Naggar Posted May 22 ID:1568495 Share Posted May 22 We can wrap up this case. Let's go ahead and do some clean-up work and remove the tools and logs we've run.Please download KpRm by kernel-panik and save it to your desktop. right-click kprm_(version).exe and select Run as Administrator. Read and accept the disclaimer. When the tool opens, ensure all boxes under Actions are checked. Under Delete Quarantines select Delete Now, then click Run. Once complete, click OK. A log will open in Notepad titled kprm-(date).txt. You may attach that file to your next reply. (not compulsory) Delete mb-support-1.8.7.918.exe Delete mbst-grab-results.zip on the Desktop. 1 Link to post Share on other sites More sharing options...
pnicholson1987 Posted May 22 Author ID:1568498 Share Posted May 22 kprm-20230522093242.txt Thank you for the help. Link to post Share on other sites More sharing options...
Maurice Naggar Posted May 22 ID:1568506 Share Posted May 22 Glad we could help. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this topic with your request. This applies only to the originator of this thread. Other members who need assistance please start your own topic in a new thread. Please review the following to help you better protect your computer and privacy Tips to help protect from infection Thank you 1 Link to post Share on other sites More sharing options...
Recommended Posts