Copy Paste virus

[Gasper]

Hello, my friend has a copy paste btc changer virus and he want me to write to you. He gets detected like ErrorReport.exe and SoundServices.exe constantly. i think its the main thing from regedit that he needs to delete but still i need help. Please if someone could help us.

 

Greeting, Gasper

[Gasper]

Hello, i am sending information from his scans AdwCleanerC00.txtscan-mamb.txtShortcut.txtFRST.txtAddition.txt

[Maurice Naggar]

Hello  

I will guide you along on looking for remaining malware. Lets keep these principles as we go along.

• Removing malware can be unpredictable
• Please don't run any other scans, download, install or uninstall any programs while I'm working with you.
• Only run the tools I guide you to.
• Do not run online games while case is on-going. Do not do any free-wheeling web-surfing.
• The removal of malware isn't instantaneous, please be patient.
• Cracked or or hacked or pirated programs are not only illegal, but also will make a computer a malware victim. Having such programs installed, is the easiest way to get infected. It is the leading cause of ransomware encryptions. It is at times also big source of current trojan infections. Please uninstall them now, if any are here, before we start the cleaning procedure.
• Please stick with me until I give you the "all clear".
• If your system is running Discord, please be sure to Exit out of it while this case is on-going.

Please  set File Explorer to SHOW ALL folders, all files, including Hidden ones.  Use OPTION ONE or TWO of this article
Please use thuis guide https://www.tenforums.com/tutorials/7078-turn-off-show-all-folders-windows-10-navigation-pane.html

The Microsoft Safety Scanner is a free Microsoft stand-alone virus scanner that can be used to scan for & remove malware or potentially unwanted software from a system. 

The download links & the how-to-run-the tool are at this link at Microsoft 

https://docs.microsoft.com/en-us/windows/security/threat-protection/intelligence/safety-scanner-download

 

Look on Scan Options & select  CUSTOM scan  & then select the C drive to be scanned.

Then start the scan. Have lots of patience. Once you start the scan & you see it started, then leave it be.  

• Once you see it has started, take a long long break;  walk away.  Do not pay credence if you see some intermediate early flash messages on screen display.  The only things that count are the End result at the end of the run.
• Again, any on-screen display about repeat 'infection' is not to be relied on.  Ignore those.
• We only rely on the end result that is on the log-report-file.

 

This is likely to run for many hours   ( depending on number of files on your machine & the speed of hardware.)

The log is named MSERT.log  

the log will be at  

Windows\debug\msert.log

Please attach that log with your reply. We will do more later.

[Maurice Naggar]

For after the completion of the scan with Safety Scanner, these are next procedure.
Run this procedure. The script works as a pair along with FRST64. They both need to be saved on the same folder on your machine.

This custom script is for  GASPER  only / for this machine only.

Be very sure to Save any work-files you have open at this point. Close & Save any open edits, if any. Next, a custom script to do  checks & some  cleanups. 

We will use FRST64   to run a custom script.    The system will be rebooted after the script has run.

NOTE-1:  This script will  check on Microsoft Defender & make sure it is up-to-date & do scans. It will also get a status check on services. The script will also run System File Checker ( SFC) and DISM to check the Windows system. It will rebuild the Winsock. Hopefully it clears up a few issues with Microsoft Defender antivirus.

Please be sure to Close any open work files, documents,  any apps you started yourself  before starting this.

• Please save the (attached file named) FIXLIST.txt   to the   same   folder where you saved FRST64 - the Downloads folder - C:\Users\Alenb\Downloads 

Fixlist.txt       <<< - - - - -

Then, Start the Windows Explorer and then, go  to the   folder where FRST64 is.

RIGHT click on FRST64  and select RUN as Administrator and allow it to proceed.  Reply YES when prompted to allow to run.
  to run the tool. If the tool warns you the version is outdated, please download and run the updated version.
IF Windows prompts you about running this, select YES to allow it to proceed.

• IF you get a block message from Windows about this tool......

               click line More info information on that screen
               and click button Run anyway on next screen.

• on the FRST window:

Click the Fix button just once, and wait.

 

PLEASE have lots and lots of patience when this starts. You will see a green progress bar start. Lots of patience. 
If you receive a message that a reboot is required, please make sure you allow it to restart normally.
The tool will complete its run after restart.
When finished, the tool will make a log ( Fixlog.txt) in the same location from where it was run.

Please attach the FIXLOG.txt with your next reply later, at your next opportunity. Stick with me.

[Maurice Naggar]

Hello, @Gasper Please let me know

• Have you seen my replies ?
• Did you complete those procedures?
• How is the system at this point ?

I do hope you have taken all my advice since I believe this machine has more than just one single issue.

[Maurice Naggar]

Due to the lack of feedback, this topic is closed to prevent others from posting here.

If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this topic with your request.

This applies only to the originator of this topic. Other members who need assistance please start your own topic in a new thread.

Tips to help protect from infection

Thanks