Help with security tool. First time here, not sure where to post.

[erica]

I apologize if I am in the wrong area. I am completely overwhelmed by this security tool virus. I thought I was doing well following along with how to fix it but when I try to run malwarebytes it tells me:

unable to execute file

create process failed code 2

I don't want to frustrate anyone in that I am not great at this computer stuff but I am ok at trying to follow directions if someone wants to give a stab at testing their patience with me.

[erica]

I am going to post this where I think maybe it belongs instead. Sorry about this post here.

[erica]

I am going to post this where I think maybe it belongs instead. Sorry about this post here.

Nevermind... I thought I saw a better place to post this but don't really know so I will leave it here.

[Firefox]

Hello and Welcome to Malwarebytes.org

If you're having Malware related issues with your computer that you're unable to resolve.

1. Please read and follow the instructions provided here: I'm infected - What do I do now?
   
2. If needed please post your logs in a NEW topic here: Malware Removal - HijackThis Logs
   
3. When posting logs please do not use any Quote, Code, or other tags. Please copy/paste directly into your post and do not attach files unless requested.
   

• Please do not post any logs in the General forum. We do not work on any logs posted in the General forum.
  
• Please do not install any software or use any removal/scanning tool except for those you're requested to run by the Helper that will assist you.
  
• Using these other tools often makes the cleanup task more difficult and time consuming.
  
• If you have already submitted for assistance at one of the other support sites on the Internet then you should not post a new log here, you should stay working with the Helper from that site until the issue is resolved.
  
• Do not assume you're clean because you don't see something in the logs. Please wait until the person assisting you provides feedback.
  
• There are often many others that require asistance as well, so please be patient. If no one has responded within 48 hours then please go ahead and post a request for review
  

• NOTE: If for some reason you're unable to run some or any of the tools in the first link, then skip that step and move on to the next one. If you can't even run HijackThis, then just proceed and post a NEW topic as shown in the second link describing your issues and someone will assist you as soon as they can.