Towle Posted October 17, 2009 ID:144676 Share Posted October 17, 2009 It is always "stopped working" at the same time it is scheduled to update and run a quick scan at 1.00pm. I have Windows 7 Ultimate , When I get up in the morning , my computer is on, I can view desktop, but each time I click on an icon, nothing happens, the computer is frozen. I suspect it may have something to do with MBAM "stopped working" as this is the only event that occurs before I get up as per Windows 7 Reliability Monitor. DescriptionFaulting application name: mbamservice.exe, version: 1.0.4.0, time stamp: 0x4aa9260eFaulting module name: ntdll.dll, version: 6.1.7600.16385, time stamp: 0x4a5bdb3bException code: 0xc0000005Fault offset: 0x0002e23eFaulting process id: 0x11acFaulting application start time: 0x01ca4265c17a91efFaulting application path: C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamservice.exeFaulting module path: C:\Windows\SysWOW64\ntdll.dllReport Id: 4d9e2ff5-af64-11de-b9ed-000a3a58b30bDescriptionFaulting application name: mbamservice.exe, version: 1.0.4.0, time stamp: 0x4aa9260eFaulting module name: mbamservice.exe, version: 1.0.4.0, time stamp: 0x4aa9260eException code: 0x40000015Fault offset: 0x0002af02Faulting process id: 0x1588Faulting application start time: 0x01ca4c3a27eddb51Faulting application path: C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamservice.exeFaulting module path: C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamservice.exeReport Id: 2ad49e36-b8f9-11de-b568-000a3a58b30b Link to post Share on other sites More sharing options...
GT500 Posted October 17, 2009 ID:144685 Share Posted October 17, 2009 Try adding the following files to the exclusions list in your anti-virus:C:\WINDOWS\system32\drivers\mbam.sysC:\WINDOWS\system32\drivers\mbamswissarmy.sysC:\Program Files\Malwarebytes' Anti-Malware\mbam.exeC:\Program Files\Malwarebytes' Anti-Malware\mbamgui.exeC:\Program Files\Malwarebytes' Anti-Malware\mbamservice.exe Link to post Share on other sites More sharing options...
Towle Posted October 17, 2009 Author ID:144707 Share Posted October 17, 2009 OK I have done thatBy towle at 2009-10-17 Link to post Share on other sites More sharing options...
yardbird Posted October 18, 2009 ID:144823 Share Posted October 18, 2009 Now that you have followed GT500's instructions. Can you give us a report back please on how mbam is working? regards.. Link to post Share on other sites More sharing options...
Towle Posted October 18, 2009 Author ID:144881 Share Posted October 18, 2009 Now that you have followed GT500's instructions. Can you give us a report back please on how mbam is working? regards..It wasn't MBAM that was the real issue. It was my windows 7 Desktop not responding. MBAM only stopped working at 1.00am AEDT when I had scheduled updates and also a quick scan. It is only 6.15 pm here so I will report back in morning . Link to post Share on other sites More sharing options...
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