PaddyD Posted September 10, 2021 ID:1479265 Share Posted September 10, 2021 The software update won't activate, I cannot uninstall without a key and the key won't work. This has become extremely buggy software and when it's on my computer and the software won't uninstall, it's become the malware and not the malware prevention tool. Link to post Share on other sites More sharing options...
Porthos Posted September 10, 2021 ID:1479272 Share Posted September 10, 2021 @PaddyD Please do the following Uninstall and reinstall using the Malwarebytes Support Tool Please close all browsers and programs before running the tool. Right click and quit MB from the system tray also. Link to post Share on other sites More sharing options...
PaddyD Posted September 10, 2021 Author ID:1479274 Share Posted September 10, 2021 Because tamper protection was turned on, not by me, it will not let me uninstall it because it's not activated. Link to post Share on other sites More sharing options...
Porthos Posted September 10, 2021 ID:1479275 Share Posted September 10, 2021 Please do the following so that we may take a closer look at your installation for troubleshooting: NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system. Download the Malwarebytes Support Tool In your Downloads folder, open the mb-support-x.x.x.xxx.exe file In the User Account Control pop-up window, click Yes to continue the installation Run the MBST Support Tool In the left navigation pane of the Malwarebytes Support Tool, click Advanced In the Advanced Options, click Gather Logs. A status diagram displays the tool is Getting logs from your machine A zip file named mbst-grab-results.zip will be saved to your desktop, please upload that file on your next reply Thanks Link to post Share on other sites More sharing options...
PaddyD Posted September 10, 2021 Author ID:1479300 Share Posted September 10, 2021 It finally worked. I had to do it several times and it stopped asking me for the tamper password. Link to post Share on other sites More sharing options...
Porthos Posted September 10, 2021 ID:1479301 Share Posted September 10, 2021 1 minute ago, PaddyD said: It finally worked. I had to do it several times and it stopped asking me for the tamper password. What worked? Link to post Share on other sites More sharing options...
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