dfsmetsfan Posted June 10, 2021 ID:1462648 Share Posted June 10, 2021 For as much money as I pay for all the accounts I have, it would be nice to be able to email a support person instead of waiting for the "Community" or someone else to answer. This is frustrating, aggravating, and sometimes, you never get an answer. I think it's unconscionable that you don't have live support at least via email. Link to post Share on other sites More sharing options...
Porthos Posted June 10, 2021 ID:1462651 Share Posted June 10, 2021 (edited) 24 minutes ago, dfsmetsfan said: For as much money as I pay for all the accounts I have, it would be nice to be able to email a support person instead of waiting for the "Community" or someone else to answer. This is frustrating, aggravating, and sometimes, you never get an answer. I think it's unconscionable that you don't have live support at least via email. We do have email support but depending on the issue and what OS/device type, it can be faster here especially for Windows devices. All licensing issues need to go the support desk though. Please contact our support team at https://support.malwarebytes.com/hc/en-us/requests/new to get help This is the same support desk that was mentioned in your other topic about activation's.🙂 Be aware support tickets can take 3-7 week days for a response other the auto ticket number generation. Edited June 10, 2021 by Porthos Link to post Share on other sites More sharing options...
dfsmetsfan Posted June 11, 2021 Author ID:1462691 Share Posted June 11, 2021 Thank you for your response. I have now bookmarked that address. Donna Link to post Share on other sites More sharing options...
Porthos Posted June 11, 2021 ID:1462693 Share Posted June 11, 2021 24 minutes ago, dfsmetsfan said: Thank you for your response. I have now bookmarked that address. Donna Your welcome. Even as a non staff member, I am sorry you are having issues currently. Link to post Share on other sites More sharing options...
dfsmetsfan Posted June 11, 2021 Author ID:1462700 Share Posted June 11, 2021 Thank you...me too 😔 Link to post Share on other sites More sharing options...
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