Reporting False Detection of files of our Max Secure products on Virustotal

[MaxSecureTotalSecurity]

Hello:

 

You are incorrectly detecting download Managers of our product as Malware which is Anti-Viruses with Firewall,  parental control and many more features. We have a large number of retail and business customers using this product. This product has been around for more than 15 years and is definitely not Malware, it is a legitimate Anti-virus program.

 

Could you tell us why are you detecting these files and if there is anything we can do to stop detection.

 

Please remove the false detection. :

 

File Name: MaxAVPlusDM.exe

Hash256 : 97fa0096d18e4dcf3cf9b98d4f8e77390f7bb59234efbc5ed551d83abb94d018

 

File Name: MaxISDM.exe

Hash256 : 1646596bef5d617f09d65d9a2ad4681bbf99134d5281e2323d8dc19593624923

 

File Name: MaxSDDM.exe

Hash256 : 1daaedd271c54faaa0d7e6d7525e1a602d28b67b4614ccff19993c685240648d

 

File Name: MaxTSDM.exe
Hash256 : ee3d34f7dbdd5f1a932eef47244f2306e9b63c38ebd4f9345c1722669ba70ab7

 

 

I will appreciate if you can remove these from your malware database and detection as quickly as possible, it is causing reputation damage to our company. 

 

 

Regards,

 

Max Secure Support Team

Edited May 27, 2021 by AdvancedSetup
corrected font issue

[miekiemoes]

Hi,

Please see here for PUPs: PUP.Optional listings and disputes - File Detections - Malwarebytes Forums