Cannot run Malwarebytes, but HijackThis ran

astanton · October 9, 2009

Hi all,

Well, I can see I'm not the only one, but it's little consolation! Any help will be greatly appreciated!

Anyway, I seem to have gotten a rogue of some sort, something I didn't even know existed before yesterday. I simply cannot get Malwarebytes to run, neither with renaming nor in safe mode. I was able to install and run HijackThis, and the log follows. Again, ANY help will be MASSIVELY appreciated!

Logfile of Trend Micro HijackThis v2.0.2

Scan saved at 8:01:12 PM, on 10/8/2009

Platform: Windows XP SP3 (WinNT 5.01.2600)

MSIE: Internet Explorer v8.00 (8.00.6001.18702)

Boot mode: Normal

Running processes:

C:\WINDOWS\System32\smss.exe

C:\WINDOWS\system32\winlogon.exe

C:\WINDOWS\system32\services.exe

C:\WINDOWS\system32\lsass.exe

C:\WINDOWS\system32\svchost.exe

c:\Program Files\Microsoft Security Essentials\MsMpEng.exe

C:\WINDOWS\System32\svchost.exe

C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe

C:\WINDOWS\Explorer.EXE

C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe

C:\Program Files\Lavasoft\Ad-Aware\AAWService.exe

C:\WINDOWS\system32\spoolsv.exe

C:\WINDOWS\system32\bmwebcfg.exe

C:\Program Files\WIDCOMM\Bluetooth Software\bin\btwdins.exe

C:\WINDOWS\System32\GEARSec.exe

C:\Program Files\LeapFrog\LeapFrog Connect\CommandService.exe

c:\program files\mcafee.com\agent\mcdetect.exe

c:\PROGRA~1\mcafee.com\vso\mcshield.exe

c:\PROGRA~1\mcafee.com\agent\mctskshd.exe

c:\PROGRA~1\mcafee.com\vso\OasClnt.exe

C:\PROGRA~1\McAfee.com\PERSON~1\MpfService.exe

c:\program files\mcafee.com\vso\mcvsshld.exe

c:\progra~1\mcafee.com\vso\mcvsescn.exe

C:\Program Files\Dell\QuickSet\NICCONFIGSVC.exe

C:\Program Files\Dell Support Center\bin\sprtsvc.exe

C:\WINDOWS\system32\svchost.exe

C:\WINDOWS\system32\hkcmd.exe

C:\WINDOWS\system32\igfxpers.exe

C:\WINDOWS\system32\WLTRAY.exe

C:\WINDOWS\stsystra.exe

C:\Program Files\Dell\QuickSet\quickset.exe

C:\Program Files\Synaptics\SynTP\SynTPEnh.exe

C:\Program Files\Dell\Media Experience\PCMService.exe

C:\Program Files\CyberLink\PowerDVD\DVDLauncher.exe

C:\WINDOWS\system32\dla\tfswctrl.exe

C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe

C:\Program Files\Common Files\Symantec Shared\ccApp.exe

C:\WINDOWS\system32\igfxsrvc.exe

C:\PROGRA~1\mcafee.com\agent\mcagent.exe

C:\PROGRA~1\McAfee\SPAMKI~1\MskAgent.exe

C:\PROGRA~1\McAfee.com\PERSON~1\MpfTray.exe

C:\Program Files\Real\RealPlayer\RealPlay.exe

C:\Program Files\Dell Support Center\bin\sprtcmd.exe

C:\Program Files\Lavasoft\Ad-Aware\AAWTray.exe

C:\Program Files\LeapFrog\LeapFrog Connect\Monitor.exe

C:\Program Files\Microsoft Security Essentials\msseces.exe

C:\Program Files\NetWaiting\netWaiting.exe

C:\WINDOWS\system32\ctfmon.exe

C:\Program Files\DellSupport\DSAgnt.exe

C:\Program Files\Messenger\msmsgs.exe

C:\Program Files\WIDCOMM\Bluetooth Software\BTTray.exe

C:\Program Files\Digital Line Detect\DLG.exe

C:\PROGRA~1\McAfee.com\PERSON~1\MpfAgent.exe

c:\progra~1\mcafee.com\vso\mcvsftsn.exe

C:\Program Files\AT&T\Communication Manager\ATTCM.exe

C:\Program Files\AT&T\Communication Manager\RcAppSvc.exe

C:\Program Files\AT&T\Communication Manager\bmctl.exe

C:\Program Files\AT&T\Communication Manager\bmop.exe

C:\Program Files\Internet Explorer\iexplore.exe

C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = www.google.com/ig/dell?hl=en&client=dell-usuk&channel=us

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896

R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157

R1 - HKLM\Software\Microsoft\Internet Explorer\Search,Default_Page_URL = www.google.com/ig/dell?hl=en&client=dell-usuk&channel=us

R3 - URLSearchHook: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll

O2 - BHO: &Yahoo! Toolbar Helper - {02478D38-C3F9-4efb-9B51-7695ECA05670} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll

O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll

O2 - BHO: McAfee AntiPhishing Filter - {41D68ED8-4CFF-4115-88A6-6EBB8AF19000} - c:\program files\mcafee\spamkiller\mcapfbho.dll

O2 - BHO: DriveLetterAccess - {5CA3D70E-1895-11CF-8E15-001234567890} - C:\WINDOWS\system32\dla\tfswshx.dll

O3 - Toolbar: McAfee VirusScan - {BA52B914-B692-46c4-B683-905236F6F655} - c:\progra~1\mcafee.com\vso\mcvsshl.dll

O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll

O4 - HKLM\..\Run: [igfxtray] C:\WINDOWS\system32\igfxtray.exe

O4 - HKLM\..\Run: [igfxhkcmd] C:\WINDOWS\system32\hkcmd.exe

O4 - HKLM\..\Run: [igfxpers] C:\WINDOWS\system32\igfxpers.exe

O4 - HKLM\..\Run: [broadcom Wireless Manager UI] C:\WINDOWS\system32\WLTRAY.exe

O4 - HKLM\..\Run: [sigmatelSysTrayApp] stsystra.exe

O4 - HKLM\..\Run: [Dell QuickSet] C:\Program Files\Dell\QuickSet\quickset.exe

O4 - HKLM\..\Run: [synTPEnh] C:\Program Files\Synaptics\SynTP\SynTPEnh.exe

O4 - HKLM\..\Run: [PCMService] "C:\Program Files\Dell\Media Experience\PCMService.exe"

O4 - HKLM\..\Run: [DVDLauncher] "C:\Program Files\CyberLink\PowerDVD\DVDLauncher.exe"

O4 - HKLM\..\Run: [dla] C:\WINDOWS\system32\dla\tfswctrl.exe

O4 - HKLM\..\Run: [iSUSPM Startup] "C:\Program Files\Common Files\InstallShield\UpdateService\isuspm.exe" -startup

O4 - HKLM\..\Run: [iSUSScheduler] "C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe" -start

O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"

O4 - HKLM\..\Run: [Norton Ghost 10.0] "C:\Program Files\Norton Ghost\Agent\GhostTray.exe"

O4 - HKLM\..\Run: [VSOCheckTask] "C:\PROGRA~1\McAfee.com\VSO\mcmnhdlr.exe" /checktask

O4 - HKLM\..\Run: [OASClnt] C:\Program Files\McAfee.com\VSO\oasclnt.exe

O4 - HKLM\..\Run: [MCAgentExe] c:\PROGRA~1\mcafee.com\agent\mcagent.exe

O4 - HKLM\..\Run: [MCUpdateExe] C:\PROGRA~1\mcafee.com\agent\McUpdate.exe

O4 - HKLM\..\Run: [MSKDetectorExe] C:\PROGRA~1\McAfee\SPAMKI~1\MSKDetct.exe /startup

O4 - HKLM\..\Run: [MSKAGENTEXE] C:\PROGRA~1\McAfee\SPAMKI~1\MskAgent.exe

O4 - HKLM\..\Run: [VirusScan Online] C:\Program Files\McAfee.com\VSO\mcvsshld.exe

O4 - HKLM\..\Run: [MPFExe] C:\PROGRA~1\McAfee.com\PERSON~1\MpfTray.exe

O4 - HKLM\..\Run: [RealTray] C:\Program Files\Real\RealPlayer\RealPlay.exe SYSTEMBOOTHIDEPLAYER

O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime

O4 - HKLM\..\Run: [dscactivate] "C:\Program Files\Dell Support Center\gs_agent\custom\dsca.exe"

O4 - HKLM\..\Run: [DellSupportCenter] "C:\Program Files\Dell Support Center\bin\sprtcmd.exe" /P DellSupportCenter

O4 - HKLM\..\Run: [AT&T Communication Manager] "C:\Program Files\AT&T\Communication Manager\ATTCM.exe" -a

O4 - HKLM\..\Run: [Ad-Watch] C:\Program Files\Lavasoft\Ad-Aware\AAWTray.exe

O4 - HKLM\..\Run: [Monitor] "C:\Program Files\LeapFrog\LeapFrog Connect\Monitor.exe"

O4 - HKLM\..\Run: [MSSE] "c:\Program Files\Microsoft Security Essentials\msseces.exe" -hide

O4 - HKLM\..\Run: [dohayafid] Rundll32.exe "c:\windows\system32\jazoloya.dll",a

O4 - HKLM\..\RunOnce: [Malwarebytes' Anti-Malware] C:\test\mbamgui.exe /install /silent

O4 - HKCU\..\Run: [ModemOnHold] C:\Program Files\NetWaiting\netWaiting.exe

O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe

O4 - HKCU\..\Run: [DellSupport] "C:\Program Files\DellSupport\DSAgnt.exe" /startup

O4 - HKCU\..\Run: [DellSupportCenter] "C:\Program Files\Dell Support Center\bin\sprtcmd.exe" /P DellSupportCenter

O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background

O4 - Global Startup: Bluetooth.lnk = ?

O4 - Global Startup: Digital Line Detect.lnk = ?

O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~4\OFFICE11\EXCEL.EXE/3000

O8 - Extra context menu item: Send to &Bluetooth Device... - C:\Program Files\WIDCOMM\Bluetooth Software\btsendto_ie_ctx.htm

O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\j2re1.4.2_03\bin\npjpi142_03.dll

O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\j2re1.4.2_03\bin\npjpi142_03.dll

O9 - Extra button: (no name) - {39FD89BF-D3F1-45b6-BB56-3582CCF489E1} - c:\program files\mcafee\spamkiller\mcapfbho.dll

O9 - Extra 'Tools' menuitem: McAfee AntiPhishing Filter - {39FD89BF-D3F1-45b6-BB56-3582CCF489E1} - c:\program files\mcafee\spamkiller\mcapfbho.dll

O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~4\OFFICE11\REFIEBAR.DLL

O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\system32\Shdocvw.dll

O9 - Extra button: MUSICMATCH MX Web Player - {d81ca86b-ef63-42af-bee3-4502d9a03c2d} - http://wwws.musicmatch.com/mmz/openWebRadio.html (file missing)

O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe

O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe

O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe

O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe

O10 - Unknown file in Winsock LSP: c:\windows\system32\nwprovau.dll

O10 - Unknown file in Winsock LSP: bmnet.dll

O16 - DPF: {076169AA-8C3D-4CFC-AC23-3ACA88FC21B5} (F-Secure Online Scanner Launcher) - http://download.sp.f-secure.com/ols/f-secu.../fslauncher.cab

O20 - AppInit_DLLs: c:\windows\system32\sudinasu.dll c:\windows\system32\jazoloya.dll,wazugige.dll

O21 - SSODL: muhozaroz - {d6ae41ff-b31a-44bc-974b-b3c42282c66f} - c:\windows\system32\sudinasu.dll (file missing)

O21 - SSODL: lohatomej - {cce84002-79f4-49b2-9bb5-3ed2e3118afd} - c:\windows\system32\jazoloya.dll

O22 - SharedTaskScheduler: kupuhivus - {d6ae41ff-b31a-44bc-974b-b3c42282c66f} - c:\windows\system32\sudinasu.dll (file missing)

O22 - SharedTaskScheduler: jugezatag - {cce84002-79f4-49b2-9bb5-3ed2e3118afd} - c:\windows\system32\jazoloya.dll

O23 - Service: AT&T RcAppSvc (ATTRcAppSvc) - PCTEL - C:\Program Files\AT&T\Communication Manager\RcAppSvc.exe

O23 - Service: Bytemobile Web Configurator (bmwebcfg) - Bytemobile, Inc. - C:\WINDOWS\system32\bmwebcfg.exe

O23 - Service: Bluetooth Service (btwdins) - Broadcom Corporation. - C:\Program Files\WIDCOMM\Bluetooth Software\bin\btwdins.exe

O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe

O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe

O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe

O23 - Service: CSIScanner - Unknown owner - C:\Program Files\Prevx\prevx.exe (file missing)

O23 - Service: DSBrokerService - Unknown owner - C:\Program Files\DellSupport\brkrsvc.exe

O23 - Service: GameConsoleService - WildTangent, Inc. - C:\Program Files\WildTangent\Apps\Dell Game Console\GameConsoleService.exe

O23 - Service: GEARSecurity - GEAR Software - C:\WINDOWS\System32\GEARSec.exe

O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\1050\Intel 32\IDriverT.exe

O23 - Service: Lavasoft Ad-Aware Service - Lavasoft - C:\Program Files\Lavasoft\Ad-Aware\AAWService.exe

O23 - Service: LeapFrog Connect Device Service - Unknown owner - C:\Program Files\LeapFrog\LeapFrog Connect\CommandService.exe

O23 - Service: McAfee WSC Integration (McDetect.exe) - McAfee, Inc - c:\program files\mcafee.com\agent\mcdetect.exe

O23 - Service: McAfee.com McShield (McShield) - McAfee Inc. - c:\PROGRA~1\mcafee.com\vso\mcshield.exe

O23 - Service: McAfee Task Scheduler (McTskshd.exe) - McAfee, Inc - c:\PROGRA~1\mcafee.com\agent\mctskshd.exe

O23 - Service: McAfee SecurityCenter Update Manager (mcupdmgr.exe) - McAfee, Inc - C:\PROGRA~1\McAfee.com\Agent\mcupdmgr.exe

O23 - Service: McAfee Personal Firewall Service (MpfService) - McAfee Corporation - C:\PROGRA~1\McAfee.com\PERSON~1\MpfService.exe

O23 - Service: McAfee SpamKiller Server (MskService) - McAfee Inc. - C:\PROGRA~1\McAfee\SPAMKI~1\MSKSrvr.exe

O23 - Service: NICCONFIGSVC - Dell Inc. - C:\Program Files\Dell\QuickSet\NICCONFIGSVC.exe

O23 - Service: SupportSoft Sprocket Service (dellsupportcenter) (sprtsvc_dellsupportcenter) - SupportSoft, Inc. - C:\Program Files\Dell Support Center\bin\sprtsvc.exe

O23 - Service: Symantec Core LC - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe

O23 - Service: Dell Wireless WLAN Tray Service (wltrysvc) - Unknown owner - C:\WINDOWS\System32\WLTRYSVC.EXE

--

End of file - 13146 bytes

astanton · October 12, 2009

Hi again,

An update to say that I was finally able to run Malwarebytes by grabbing mbam.exe before it was deleted on install...took a few tries but I got it. Unfortunately, like most here it seems, I can try cleaning and cleaning but can't seem to get rid of this damn thing completely. As I don't have much in the way of personal data on this machine, I'm getting set to just reformat and reinstall here in a few days if I can't get resolution. With what I'm reading on other threads, it seems it might just be the quickest way to regain control and trust of this machine. This thing is awfully tenacious...when's the last time you've seen anything quite like this?

Okay, so anyway, like I said, I have been able to run Malwarebytes, so I'll provide an updated HJT log for review when you have time.

Thanks!

Logfile of Trend Micro HijackThis v2.0.2

Scan saved at 12:33:06 AM, on 10/12/2009

Platform: Windows XP SP3 (WinNT 5.01.2600)

MSIE: Internet Explorer v8.00 (8.00.6001.18702)

Boot mode: Normal

Running processes:

C:\WINDOWS\System32\smss.exe

C:\WINDOWS\system32\winlogon.exe

C:\WINDOWS\system32\services.exe

C:\WINDOWS\system32\lsass.exe

C:\WINDOWS\system32\svchost.exe

c:\Program Files\Microsoft Security Essentials\MsMpEng.exe

C:\WINDOWS\System32\svchost.exe

C:\WINDOWS\Explorer.EXE

C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe

C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe

C:\Program Files\Lavasoft\Ad-Aware\AAWService.exe

C:\WINDOWS\system32\spoolsv.exe

C:\WINDOWS\system32\bmwebcfg.exe

C:\Program Files\WIDCOMM\Bluetooth Software\bin\btwdins.exe

C:\WINDOWS\System32\GEARSec.exe

C:\Program Files\LeapFrog\LeapFrog Connect\CommandService.exe

c:\program files\mcafee.com\agent\mcdetect.exe

c:\PROGRA~1\mcafee.com\vso\mcshield.exe

c:\PROGRA~1\mcafee.com\agent\mctskshd.exe

c:\PROGRA~1\mcafee.com\vso\OasClnt.exe

C:\PROGRA~1\McAfee.com\PERSON~1\MpfService.exe

c:\program files\mcafee.com\vso\mcvsshld.exe

c:\progra~1\mcafee.com\vso\mcvsescn.exe

C:\Program Files\Dell\QuickSet\NICCONFIGSVC.exe

C:\WINDOWS\system32\svchost.exe

C:\WINDOWS\system32\hkcmd.exe

C:\WINDOWS\system32\igfxpers.exe

C:\WINDOWS\system32\WLTRAY.exe

C:\WINDOWS\stsystra.exe

C:\WINDOWS\system32\igfxsrvc.exe

C:\Program Files\Dell\QuickSet\quickset.exe

C:\Program Files\Synaptics\SynTP\SynTPEnh.exe

C:\Program Files\Dell\Media Experience\PCMService.exe

C:\Program Files\CyberLink\PowerDVD\DVDLauncher.exe

C:\WINDOWS\system32\dla\tfswctrl.exe

C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe

C:\Program Files\Common Files\Symantec Shared\ccApp.exe

C:\Program Files\Norton Ghost\Agent\GhostTray.exe

C:\PROGRA~1\mcafee.com\agent\mcagent.exe

C:\PROGRA~1\McAfee\SPAMKI~1\MskAgent.exe

C:\PROGRA~1\McAfee.com\PERSON~1\MpfTray.exe

C:\Program Files\Dell Support Center\bin\sprtcmd.exe

C:\Program Files\Lavasoft\Ad-Aware\AAWTray.exe

C:\Program Files\LeapFrog\LeapFrog Connect\Monitor.exe

C:\Program Files\Microsoft Security Essentials\msseces.exe

C:\Program Files\NetWaiting\netWaiting.exe

C:\WINDOWS\system32\ctfmon.exe

C:\Program Files\DellSupport\DSAgnt.exe

C:\Program Files\Messenger\msmsgs.exe

C:\Program Files\WIDCOMM\Bluetooth Software\BTTray.exe

C:\Program Files\Digital Line Detect\DLG.exe

C:\PROGRA~1\McAfee.com\PERSON~1\MpfAgent.exe

c:\program files\common files\installshield\updateservice\isuspm.exe

c:\progra~1\mcafee.com\vso\mcvsftsn.exe

C:\Program Files\Common Files\InstallShield\UpdateService\agent.exe

C:\Program Files\AT&T\Communication Manager\ATTCM.exe

C:\Program Files\AT&T\Communication Manager\RcAppSvc.exe

C:\Program Files\AT&T\Communication Manager\bmctl.exe

C:\Program Files\Folding@home\Folding@home-x86\Folding@home.exe

C:\Documents and Settings\Bessenbacher\Application Data\Folding@home-x86\FahCore_82.exe