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Hello Rene and welcome to Malwarebytes,

Continue with the following:

Open Malwarebytes, select > small cog wheel top right hand corner, that will open "settings" from there select "Security" tab.

Scroll down to "Scan Options" ensure Scan for Rootkits and Scan within Archives are both on....

Clsoe out the settings window, this will take you back to "DashBoard" select the Blue "Scan Now" tab......

When the scan completes quarantine any found entries...

To get the log from Malwarebytes do the following:
  • Click on the Detection History tab > from main interface.
  • Then click on "History" that will open to a historical list
  • Double click on the Scan log which shows the Date and time of the scan just performed.
  • Click Export > From export you have two options:
    Copy to Clipboard - if seleted right click to your reply and select "Paste" log will be pasted to your reply
    Text file (*.txt) - if selected you will have to name the file and save to a place of choice, recommend "Desktop" then attach to reply

  • Please use "Copy to Clipboard, then Right click to your reply > select "Paste" that will copy the log to your reply…


Download AdwCleaner by Malwarebytes onto your Desktop.

Or from this Mirror
  • Right-click on AdwCleaner.exe and select http://i.imgur.com/Spcusrh.pngRun as Administrator (for Windows Vista, 7, 8, 8.1 and 10 users)
  • Accept the EULA (I accept), then click on Scan
  • Let the scan complete. Once it's done, make sure that every item listed in the different tabs is checked and click on the Quarantine button. This will kill all the active processes
  • Once the cleaning process is complete, AdwCleaner will ask to restart your computer, do it
  • After the restart, a log will open when logging in. Please copy/paste the content of that log in your next reply


Download Farbar Recovery Scan Tool and save it to your desktop.

Alternative download option: http://www.techspot.com/downloads/6731-farbar-recovery-scan-tool.html

Note: You need to run the version compatible with your system (32 bit or 64 bit). If you are not sure which version applies to your system download both of them and try to run them. Only one of them will run on your system, that will be the right version.

If your security alerts to FRST either, accept the alert or turn your security off to allow FRST to run. It is not malicious or infected in any way...

Be aware FRST must be run from an account with Administrator status...
  • Double-click to run it. When the tool opens click Yes to disclaimer.(Windows 8/10 users will be prompted about Windows SmartScreen protection - click More information and Run.)
  • Make sure Addition.txt is checkmarked under "Optional scans"
    user posted image
  • Press Scan button to run the tool....
  • It will make a log (FRST.txt) in the same directory the tool is run. Please copy and paste it to your reply.
  • The tool will also make a log named (Addition.txt) Please attach that log to your reply.

Let me see those logs in your reply...

Thank you,

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Malware scan log.txtKevin


Thanks for your reply to my query.

Have carried out your instructions with the following results.


Completed a scan with Malwarebytes as requested and exported the scan log to desktop.  This is attached.

Scanned with ADW Cleaner but after ensuring all threats were checked and selecting QUARANTINE the threats disappeared and nothing else happened.  I was not asked to restart the computer and no log was displayed.

Scanned with Farbar Recovery tool and scan log is attached.

I hope these will help as my Bitdefender profram doesn't seem to find the threat and deal with this.  It just sends the affected file to quarantine which is only half the solution. 




FRST Scan log.docx

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My apologies.  I didn't know where to find the logs you wanted and Word seemed the only way I could get the information into an attached file as the allowable extensions show doc as acceptable.

Logs you requested are attached.  It's easy when you know how !!.



AdwCleaner[S01].txt FRST_20-01-2021 07.48.08.txt Addition_20-01-2021 07.48.08.txt

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  • Solution

Hiya escasoni,

Thanks for those logs, continue:

Please download the attached fixlist.txt file and save it to the Desktop or location where you ran FRST from.

NOTE. It's important that both files, FRST or FRSTEnglish, and fixlist.txt are in the same location or the fix will not work.

NOTICE: This script was written specifically for this user, for use on this particular machine. Running this on another machine may cause damage to your operating system that cannot be undone.

Run FRST or FRST64 and press the Fix button just once and wait.
If the tool needs a restart please make sure you let the system restart normally and let the tool complete its run after restart.
The tool will make a log on the Desktop (Fixlog.txt) or wherever you ran FRST from. Please attach or post it to your next reply.

Note: If the tool warned you about an outdated version please download and run the updated version.

NOTE-1: This fix will run a scan to check that all Microsoft operating system files are valid and not corrupt and attempt to correct any invalid files. It will also run a disk check on the restart to ensure disk integrity. Depending on the speed of your computer this fix may take 30 minutes or more.

NOTE-2: As part of this fix all temporary files will be removed. If you have any open web pages that have not been bookmarked please make sure you bookmark them now as all open applications will be automatically closed. Also, make sure you know the passwords for all websites as cookies will also be removed.

The following directories are emptied:
  • Windows Temp
  • Users Temp folders
  • Edge, IE, FF, Chrome and Opera caches, HTML5 storages, Cookies and History
  • Recently opened files cache
  • Flash Player cache
  • Java cache
  • Steam HTML cache
  • Explorer thumbnail and icon cache
  • BITS transfer queue (qmgr*.dat files)
  • Recycle Bin

Important: items are permanently deleted. They are not moved to quarantine. If you have any questions or concerns please ask before running this fix.

user posted image

The system will be rebooted after the fix has run.


Download Sophos Free Virus Removal Tool and save it to your desktop.

If your security alerts to this scan either accept the alert or turn off your security to allow Sophos to run and complete.....

Please Do Not use your PC whilst the scan is in progress.... This scan is very thorough so may take several hours...
  • Double click the icon and select Run
  • Click Next
  • Select I accept the terms in this license agreement, then click Next twice
  • Click Install
  • Click Finish to launch the program
  • Once the virus database has been updated click Start Scanning
  • If any threats are found click Details, then View log file... (bottom left hand corner)
  • Copy and paste the results in your reply
  • Close the Notepad document, close the Threat Details screen, then click Start cleanup
  • Click Exit to close the program
  • If no threats were found please confirm that result....

The Virus Removal Tool scans the following areas of your computer:
  • Memory, including system memory on 32-bit (x86) versions of Windows
  • The Windows registry
  • All local hard drives, fixed and removable
  • Mapped network drives are not scanned.

Note: If threats are found in the computer memory, the scan stops. This is because further scanning could enable the threat to spread. You will be asked to click Start Cleanup to remove the threats before continuing the scan.

Saved logs are found here: C:\ProgramData\Sophos\Sophos Virus Removal Tool\Logs

Let me see those logs in your reply, also tell me if there are any remaining issues or concerns...

Thank you,



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Hiya Ron,

That is not true, I have the same problem when I download your logs through Firefox... I have to accept the alert and complete the download...

If you cannot accept the alert, do the following:

Copy all of the script in the quote box including Start:: and End::

Save that to notepad and name fixlist.txt Save to the same place as FRST


SystemRestore: On
Tcpip\..\Interfaces\{d90c98c8-5b0d-4f94-bfd2-a537f2c2ae56}: [DhcpNameServer]
R0 cm_km; C:\WINDOWS\System32\drivers\cm_km.sys [238936 2016-06-10] (Kaspersky Lab -> AO Kaspersky Lab)
AlternateDataStreams: C:\Users\Ron\Downloads\SetPoint6.67.83_64(1).exe:BDU [0]
AlternateDataStreams: C:\Users\Ron\Downloads\unifying250(1).exe:BDU [0]
FirewallRules: [{B05AEE42-9CEE-4284-9047-A5C3ADF530AF}] => (Allow) C:\Users\Ron\AppData\Roaming\Zoom\bin\airhost.exe => No File
FirewallRules: [{90211EBB-AE95-46A7-8F06-9DBB0F47A01B}] => (Allow) C:\Users\Ron\AppData\Roaming\Zoom\bin\Zoom.exe => No File
cmd: "%WINDIR%\SYSTEM32\lodctr.exe" /R
cmd: "%WINDIR%\SysWOW64\lodctr.exe" /R
cmd: "%WINDIR%\SYSTEM32\lodctr.exe" /R
cmd: "%WINDIR%\SysWOW64\lodctr.exe" /R
cmd: sfc /scannow


NOTICE: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to the operating system

Run FRST/FRST64 and press the Fix button just once and wait.

The tool will generate a log (Fixlog.txt) please post it in your reply.

Thank you,


Edited by kevinf80
typing error
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Hi Kevin

Accepted your txt file and downloaded.  Ran the program successfully.  Log file attached.

Also installed Sophos to desktop which tried to install but displayed the error message " Error 1606 Cannot access network location  data"

Fixing this virus seems to be  throwing up more problems !!   I'll keep trying.



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Bitdefender can't find anything

Hitman Pro can't find anything

Malwarebytes Premium can't find anything

Zemana can't find anything

FRST can't find anything

Sophos can't find anything


I know this threat isn't a figment of my imagination, but are we fighting a losing battle here ??




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Hiya Ron,

Lets try another scanner:

Download Kaspersky Virus Removal Tool (KVRT) from here: https://www.kaspersky.com/downloads/thank-you/free-virus-removal-tool and save to your Desktop.

Select the Windows Key and R Key together, the "Run" box should open.

user posted image

Drag and Drop KVRT.exe into the Run Box.

user posted image

C:\Users\{your user name}\DESKTOP\KVRT.exe will now show in the run box.

user posted image

add -dontcryptsupportinfo Note the space between KVRT.exe and -dontcryptsupportinfo

C:\Users\{your user name}\DESKTOP\KVRT.exe -dontcryptsupportinfo should now show in the Run box.

user posted image

That addendum to the run command is very important, when the scan does eventually complete the resultant report is normally encrypted, with the extra command it is saved as a readable file.

Reports are saved here C:\KVRT_data\Reports and look similar to this report_20200727_103821.klr Right click direct onto that report, select > open with > Notepad. Save that file and attach to your reply.

To start the scan select OK in the "Run" box.

user posted image

The Windows Protected your PC window will open, select "More Info"

user posted image

A new Window will open, select "Run anyway"

user posted image

A EULA window will open, tick both confirmation boxes then select "Accept"

user posted image

In the new window select "Change Parameters"

user posted image

In the new window ensure all selection boxes are ticked, then select "OK" The scan should now start...

user posted image

When complete if entries are found there will be options, if "Cure" is offered leave as is. For any other options change to "Delete" then select "Continue"

user posted image

When complete, or if nothing was found select "Close"

user posted image

Attach the report information as previously instructed....
Thank you,


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Have got the scan report but when right clicking, nothing happens.  I was expecting a small window to open giving "save with" program options as per usual, but this din't appear.

Have tried to move into Notepad by dragging and dropping, but afgain nothing happens.  How can I get the "Save with" options box back ?


Sorry about this.



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Reports are saved here C:\KVRT_data\Reports and look similar to this report_20200727_103821.klr Right click direct onto that report, select > open with > Notepad. Save that file and attach to your reply.

If that fails zip up and attach this folder: C:\KVRT_data\Reports

Edited by kevinf80
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I recently purchased and downloaded a zip file relating to an aircraft in flight simulator and every time I unzip this, Bitdefender gives me the message that a threat has been detected and disinfection is in progress.  Unfortunately, the disinfection appears not to be successful as Bitdefender moves the file to quarantine so I can't install the package. Looking ay the information the threat name is GEN:\Variant.Razy.827284.

I tried a couple of scans prior to contacting you with no success, so perhaps it's just the original zip file that's infected and not my computer.  All the scans we went through certainly couldn't find anything.

I reckon we'll call it a day.

Many thanks for taking the time to help me, you've been very patient and understanding.




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Hello Ron,

If you are sure we are done continue to clean up:

Uninstall the following program (unless you prefer to keepit):

Sophos AV


Also delete this folder if still present: C:\ProgramData\Sophos

Also this one C:\KRD2018_Data

Also these Delete KVRT.exe, navigate to and delete C:\KVRT_Data folder


Right click on FRST here: C:\Users\Ron\Downloads\FRST.exe and rename uninstall.exe when complete right click on uninstall.exe and select "Run as Administrator"

If you do not see the .exe appended that is because file extensions are hidden, in that case just rename FRST to uninstall

That action will remove FRST and all created files and folders...


Remove all System Restore Points: https://www.tenforums.com/tutorials/33593-delete-system-restore-points-windows-10-a.html#option2

Create clean fresh Restore Point: http://www.thewindowsclub.com/create-system-restore-point

Run Windows Disk Clean Up Utility - https://neosmart.net/wiki/disk-cleanup/

Condsider the following:

Malwarebytes Browser Guard (Free) for Firefox: https://addons.mozilla.org/en-GB/firefox/addon/malwarebytes/

Malwarebytes Browser Guard (Free) for Chrome: https://chrome.google.com/webstore/detail/malwarebytes-browser-guar/ihcjicgdanjaechkgeegckofjjedodee

PatchMyPC, keep all your software upto date - https://patchmypc.com/home-updater#download

From there you should be good to go...


Read the following links to fully understand PC Security and Best Practices, you may find them useful....

Answers to Common Security Questions and best Practices

Do I need a Registry Cleaner?

Take care and surf safe

Kevin... user posted image
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Glad we could help.

If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this topic with your request.

This applies only to the originator of this thread. Other members who need assistance please start your own topic in a new thread.

Please review the following for Tips to help protect from infection

Thank you



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