Ra6k0 Posted December 26, 2020 ID:1429302 Share Posted December 26, 2020 So I have been dealing with a virus that keeps coming back after I delete it. Does anyone know how to remove it permanently ? This is the virus Link to post Share on other sites More sharing options...
kevinf80 Posted December 26, 2020 ID:1429310 Share Posted December 26, 2020 Hello Ra6k0 and welcome to Malwarebytes, Can you post the log from Malwarebytes... To get the log from Malwarebytes do the following: Click on the Detection History tab > from main interface. Then click on "History" that will open to a historical list Double click on the Scan log which shows the Date and time of the scan just performed. Click Export > From export you have two options:Copy to Clipboard - if seleted right click to your reply and select "Paste" log will be pasted to your replyText file (*.txt) - if selected you will have to name the file and save to a place of choice, recommend "Desktop" then attach to reply Please use "Copy to Clipboard, then Right click to your reply > select "Paste" that will copy the log to your reply… Next, Download Farbar Recovery Scan Tool and save it to your desktop. Alternative download option: http://www.techspot.com/downloads/6731-farbar-recovery-scan-tool.htmlNote: You need to run the version compatible with your system (32 bit or 64 bit). If you are not sure which version applies to your system download both of them and try to run them. Only one of them will run on your system, that will be the right version. If your security alerts to FRST either, accept the alert or turn your security off to allow FRST to run. It is not malicious or infected in any way... Be aware FRST must be run from an account with Administrator status... Right click on FRST and rename FRSTEnglish Double-click to run it. When the tool opens click Yes to disclaimer.(Windows 8/10 users will be prompted about Windows SmartScreen protection - click More information and Run.) Make sure Addition.txt is checkmarked under "Optional scans" Press Scan button to run the tool.... It will make a log (FRST.txt) in the same directory the tool is run. Please copy and paste it to your reply. The tool will also make a log named (Addition.txt) Please attach that log to your reply. Thank you, Kevin Link to post Share on other sites More sharing options...
Ra6k0 Posted December 26, 2020 Author ID:1429315 Share Posted December 26, 2020 Hello Kevin, Here are the logs. Malwarebytes log.txt FRST.txt Addition.txt Link to post Share on other sites More sharing options...
kevinf80 Posted December 27, 2020 ID:1429320 Share Posted December 27, 2020 FRST logs are not correct, FRST.txt is empty. Addition.txt is only partial... Can you repost full logs. Logs are saved here: C:\FRST\Logs Link to post Share on other sites More sharing options...
Ra6k0 Posted December 27, 2020 Author ID:1429322 Share Posted December 27, 2020 Okay, I think they are full now. FRST_27-12-2020 02.17.27.txt Addition_27-12-2020 02.17.27.txt Link to post Share on other sites More sharing options...
kevinf80 Posted December 27, 2020 ID:1429335 Share Posted December 27, 2020 Upload a File to Virustotal Go to http://www.virustotal.com/ Click the Choose file button Navigate to the file C:\ProgramData\AverageSolsticetemsEH\AverageSolsticetemsEH.exe Click the Scan it tab If you get a message saying File has already been analyzed: click Reanalyze file now Copy and paste the URL address back here please. Link to post Share on other sites More sharing options...
Ra6k0 Posted December 27, 2020 Author ID:1429338 Share Posted December 27, 2020 14 minutes ago, kevinf80 said: I dont have file C:\ProgramData\AverageSolsticetemsEH\AverageSolsticetemsEH.exe Link to post Share on other sites More sharing options...
Ra6k0 Posted December 27, 2020 Author ID:1429340 Share Posted December 27, 2020 Okay so I find it but I cant open it with VirusTotal Link to post Share on other sites More sharing options...
kevinf80 Posted December 27, 2020 ID:1429341 Share Posted December 27, 2020 Can you zip up AverageSolsticetemsEH.exe and attach to your next reply.. Do you recognize or trust it..? Link to post Share on other sites More sharing options...
Ra6k0 Posted December 27, 2020 Author ID:1429342 Share Posted December 27, 2020 AverageSolsticetemsEH.zip Link to post Share on other sites More sharing options...
Ra6k0 Posted December 27, 2020 Author ID:1429344 Share Posted December 27, 2020 The folder itself looks like this. I dont know how that can help but... Link to post Share on other sites More sharing options...
kevinf80 Posted December 27, 2020 ID:1429346 Share Posted December 27, 2020 Ok I check the file, its malicious so we will move it with FRST fix... Continue: Please download the attached fixlist.txt file and save it to the Desktop or location where you ran FRST from.NOTE. It's important that both files, FRST or FRSTEnglish, and fixlist.txt are in the same location or the fix will not work.NOTICE: This script was written specifically for this user, for use on this particular machine. Running this on another machine may cause damage to your operating system that cannot be undone. Run FRST or FRST64 and press the Fix button just once and wait. If the tool needs a restart please make sure you let the system restart normally and let the tool complete its run after restart. The tool will make a log on the Desktop (Fixlog.txt) or wherever you ran FRST from. Please attach or post it to your next reply.Note: If the tool warned you about an outdated version please download and run the updated version.NOTE-1: This fix will run a scan to check that all Microsoft operating system files are valid and not corrupt and attempt to correct any invalid files. It will also run a disk check on the restart to ensure disk integrity. Depending on the speed of your computer this fix may take 30 minutes or more.NOTE-2: As part of this fix all temporary files will be removed. If you have any open web pages that have not been bookmarked please make sure you bookmark them now as all open applications will be automatically closed. Also, make sure you know the passwords for all websites as cookies will also be removed. The following directories are emptied: Windows Temp Users Temp folders Edge, IE, FF, Chrome and Opera caches, HTML5 storages, Cookies and History Recently opened files cache Flash Player cache Java cache Steam HTML cache Explorer thumbnail and icon cache BITS transfer queue (qmgr*.dat files) Recycle Bin Important: items are permanently deleted. They are not moved to quarantine. If you have any questions or concerns please ask before running this fix. The system will be rebooted after the fix has run. Next, Download Sophos Free Virus Removal Tool and save it to your desktop. If your security alerts to this scan either accept the alert or turn off your security to allow Sophos to run and complete..... Please Do Not use your PC whilst the scan is in progress.... This scan is very thorough so may take several hours... Double click the icon and select Run Click Next Select I accept the terms in this license agreement, then click Next twice Click Install Click Finish to launch the program Once the virus database has been updated click Start Scanning If any threats are found click Details, then View log file... (bottom left hand corner) Copy and paste the results in your reply Close the Notepad document, close the Threat Details screen, then click Start cleanup Click Exit to close the program If no threats were found please confirm that result.... The Virus Removal Tool scans the following areas of your computer: Memory, including system memory on 32-bit (x86) versions of Windows The Windows registry All local hard drives, fixed and removable Mapped network drives are not scanned. Note: If threats are found in the computer memory, the scan stops. This is because further scanning could enable the threat to spread. You will be asked to click Start Cleanup to remove the threats before continuing the scan. Saved logs are found here: C:\ProgramData\Sophos\Sophos Virus Removal Tool\Logs Let me see those logs in your reply... Thank you, Kevin.. fixlist.txt Link to post Share on other sites More sharing options...
Ra6k0 Posted December 27, 2020 Author ID:1429400 Share Posted December 27, 2020 Okay i scaned my pc with the both programs. Here is the fixfileFixlog_27-12-2020 14.17.12.txt, but the other one (Sophos) didnt find any threats. Link to post Share on other sites More sharing options...
kevinf80 Posted December 27, 2020 ID:1429401 Share Posted December 27, 2020 How is your system responding, any issues or concerns..? Link to post Share on other sites More sharing options...
Ra6k0 Posted December 27, 2020 Author ID:1429404 Share Posted December 27, 2020 So i cant open any games because when i try to open them the everything stops working and i can do naything but restart the pc When i start my pc malwarebytes make automatic scan and then i quarantine the virus and that is how im able to open things(but not games for some reason). And when i delete the virus from the quarantine list the computer just crash (i mean i cant do anything and have to restart it). And when I delete it windows deffender tells me that the browser and app control is enabled. The one on the picture is id deavtivated and apps have control on my pc. And i think i have any other problems Link to post Share on other sites More sharing options...
kevinf80 Posted December 27, 2020 ID:1429448 Share Posted December 27, 2020 Run FRST one more time: Type or copy/paste the following in the edit box after "Search:".SProvide Click Search Registry button and post the log (Search.txt) it makes to your reply. Link to post Share on other sites More sharing options...
kevinf80 Posted December 29, 2020 ID:1429670 Share Posted December 29, 2020 Any progress...? Link to post Share on other sites More sharing options...
Solution Ra6k0 Posted December 29, 2020 Author Solution ID:1429685 Share Posted December 29, 2020 I reinstalled my pc and I dont have a problem now. 1 Link to post Share on other sites More sharing options...
kevinf80 Posted December 29, 2020 ID:1429689 Share Posted December 29, 2020 Hiya Ra6k0 Thanks for letting me know the outcome... Read the following links to fully understand PC Security and Best Practices, you may find them useful....Answers to Common Security Questions and best PracticesDo I need a Registry Cleaner? Take care and surf safe Kevin... Link to post Share on other sites More sharing options...
kevinf80 Posted December 29, 2020 ID:1429710 Share Posted December 29, 2020 Glad we could help. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this topic with your request. This applies only to the originator of this thread. Other members who need assistance please start your own topic in a new thread. Please review the following for Tips to help protect from infection Thank you Link to post Share on other sites More sharing options...
Recommended Posts