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Slow HDD - Maybe an Malware infect?


vodavi
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Hi, 

My name is Maurice. I will be helping and guiding you, going forward on this case.

Let me know what first name you prefer to go by.

Please follow my directions as we go along.  Please do not do any changes on your own without first checking with me.

If you will be away for more than 4 consecutive days,  do try to let me know ahead of time, as much as possible.

 

Please only just attach   all report files, etc  that I ask for as we go along.

In Malwarebytes for Windows program, we want to do a special scan.
Click Settings ( gear icon)   at the top right of Malwarebytes window.   We want to see the SETTINGS window.
Then click the Security tab.   

Scroll down and lets be sure the line in SCAN OPTIONs for "Scan for rootkits" is ON        👈
Click it to get it ON  if it does not show a blue-color

.

Next, click the small x on the Settings line   to go to the main Malwarebytes Window.
 

Next click the blue button marked Scan.
When the scan phase is done, be real sure you Review and have all detected lines items check-marked on each line on the left. That too is very critical.
You can actually click  ( tick )   the topmost left  check-box  on the very top line to get ALL lines  ticked   ( all selected).    👈

🔻

MB4_scan_tick_ALL2.jpg.e8a7f94bceca3237b7dbe17faacfa577.jpg

 

 

Then click on Quarantine selected.

MB4_scan_all_Quarantine2.jpg.dd0e7b543cdb7c69c37bcf14f0e5b9d1.jpg
 

Then, locate the Scan run report;  export out a copy;  & then attach in with your  reply.
See https://support.malwarebytes.com/hc/en-us/articles/360038479194-View-Reports-and-History-in-Malwarebytes-for-Windows-v4

 

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  • 3 weeks later...

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Tips to help protect from infection

Thanks

 

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