Leibo Posted October 7, 2020 ID:1412445 Share Posted October 7, 2020 Malwarbytes is blocking me from opening Word and Adobe giving the below message. Ive updated and run the software but nothing is picked up. When I disengage exploit I am able to use the programs. Can someone help Malwarebytes www.malwarebytes.com -Log Details- Protection Event Date: 10/7/20 Protection Event Time: 9:18 AM Log File: 8c1b4a56-089f-11eb-b857-1005014412af.json -Software Information- Version: 4.2.1.89 Components Version: 1.0.1061 Update Package Version: 1.0.30922 License: Premium -System Information- OS: Windows 10 (Build 19041.508) CPU: x64 File System: NTFS User: System -Exploit Details- File: 0 (No malicious items detected) Exploit: 1 Malware.Exploit.Agent.Generic, , Blocked, 0, 392684, 0.0.0, , -Exploit Data- Affected Application: Microsoft Office Word Protection Layer: Protection Against OS Security Bypass Protection Technique: Exploit ROP gadget attack blocked File Name: URL: (end) Link to post Share on other sites More sharing options...
Porthos Posted October 7, 2020 ID:1412474 Share Posted October 7, 2020 1 hour ago, Leibo said: Protection Layer: Protection Against OS Security Bypass Protection Technique: Exploit ROP gadget attack blocked Can you please disable this setting marked in red. You should find it in Exploit Settings->Advanced settings. This is not one of the recommended default settings that is turned ON. It can result in false detection's like in this case. I am also requesting your post be moved to the correct section. Link to post Share on other sites More sharing options...
Leibo Posted October 7, 2020 Author ID:1412479 Share Posted October 7, 2020 it is already unchecked Link to post Share on other sites More sharing options...
Porthos Posted October 7, 2020 ID:1412480 Share Posted October 7, 2020 Just now, Leibo said: it is already unchecked Lets just do this and see if it helps. Please do the following Uninstall and reinstall using the Malwarebytes Support Tool Please have lots of patience with the tool. The first phase is a cleanup and does require a Windows Restart. After the Restart, it may take 2 - 3 - 4 minutes till the Support tool screen shows up. Please be patient and have faith. Wait for it, whatever it takes. The 2nd phase is where it offers to do a new Install. Let me know if that clears up the issue or not. Link to post Share on other sites More sharing options...
Leibo Posted October 7, 2020 Author ID:1412483 Share Posted October 7, 2020 it didnt for word or adobe Link to post Share on other sites More sharing options...
Porthos Posted October 7, 2020 ID:1412484 Share Posted October 7, 2020 Just now, Leibo said: it didnt for word or adobe Can you please collect and upload as an attachment the diagnostic data using our MBST? Download and run the Malwarebytes Support Tool Accept the EULA and click Advanced tab on the left (not Start Repair) Click the Gather Logs button, and once it completes, attach the zip file it creates on your desktop to your next reply Link to post Share on other sites More sharing options...
Leibo Posted October 7, 2020 Author ID:1412485 Share Posted October 7, 2020 if I shut off the exploit it allowed me to use Word and adobe at least yesterday Link to post Share on other sites More sharing options...
Leibo Posted October 7, 2020 Author ID:1412486 Share Posted October 7, 2020 if I shut off the exploit it allowed me to use Word and adobe at least yesterday mbst-grab-results.zip Link to post Share on other sites More sharing options...
Leibo Posted October 7, 2020 Author ID:1412488 Share Posted October 7, 2020 I sent the zip dirve, thanks Link to post Share on other sites More sharing options...
Leibo Posted October 7, 2020 Author ID:1412561 Share Posted October 7, 2020 I'll give it a try Thanks Link to post Share on other sites More sharing options...
Porthos Posted October 7, 2020 ID:1412563 Share Posted October 7, 2020 I would not follow the above fix, It is not a Windows/Office issue. It is a Malwarebytes issue. @IVS You have not been authorized to post fixes like that yet in this forum. Link to post Share on other sites More sharing options...
Porthos Posted October 7, 2020 ID:1412564 Share Posted October 7, 2020 1 minute ago, Leibo said: I'll give it a try Thanks Just now, Porthos said: I would not follow the above fix, It is not a Windows/Office issue. It is a Malwarebytes issue. Link to post Share on other sites More sharing options...
Leibo Posted October 7, 2020 Author ID:1412566 Share Posted October 7, 2020 ok, thanks, not sure why its happening Link to post Share on other sites More sharing options...
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