Trojan nc-ass-vip.sdv.fr

[Sillage]

Hello

I'v seen a similar post so i open a new topic for the same problem : a trojan that can't be removed.

I joined the mbst-grab-results and a screenshot of the pop up I receive.

 

(Sorry for my bad English)

 

Thx!

mbst-grab-results.zip

[Maurice Naggar]

Hello   

My name is Maurice.  Let me know what name you prefer to go by.

 

The real-time protection of Malwarebytes is keeping the system safe.  It is advising you of that.  

The "potential" threat is Stopped.    The system is being protected.

 

I  would recommend that if you have a internet-connection-router hardware at home,  that you look over this article

"How to Enable Your Wireless Router's Built-in Firewall"

https://www.lifewire.com/how-to-enable-your-wireless-routers-built-in-firewall-2487668

.

For Your Information:

The Block notices from Malwarebytes web protection do mean that Malwarebytes Premium is keeping your pc safe from potential harm.

A block notice is an advisory of the "block".   The web protection has STOPPED any potential harm.

 

It  indicates that a potential risk was blocked by the malicious website protection. 

The Malwarebytes web protection, by default, will always show each  block occurrence.

The Malwarebytes Webs protection feature will advise customers when a known or suspected malicious IP is attempted to be reached (outgoing) or is trying access your PC.

 

See our info page https://www.malwarebytes.com/lp/ip-blocking/?ipblock=true

 

Incoming block notice can be ignored, our software is blocking the threat and there is nothing more that can be done.

On Outbound blocks, any attempted connection was stopped.

.

We will start out with these next steps.

[    1   ]

The Microsoft Safety Scanner  is a free Microsoft stand-alone virus scanner that  can be used to scan for & remove malware or potentially unwanted software from a system.

The download links & the how-to-run-the tool are at this link at Microsoft

https://docs.microsoft.com/en-us/windows/security/threat-protection/intelligence/safety-scanner-download

 

Let me know the result of this.

The log is named MSERT.log 

the log will be at  C:\Windows\debug\msert.log

Please attach that log with your reply.

[     2   ]

I  would suggest to download, Save, and then run Malwarebytes ADWCLEANER.

Please close Chrome and all other open web browsers after you have saved the Adwcleaner and before you start Adwcleaner scan.

Adwcleaner  detects factory Preinstalled applications too!

 

Please download  Malwarebytes AdwCleaner  https://downloads.malwarebytes.com/file/adwcleaner
 

Be sure to Save the file first, to your system.  Saving to the Downloads folder should be the default on your system.

 

Go to the folder where you saved Adwcleaner. Double click Adwcleaner  to start it.

At the prompt for license agreement, review and then click on I agree.

 

You will then see a main screen for Adwcleaner. ( if you do not see it right away, minimized the other open windows, so you can see Adwcleaner).

Then click on Dashboard button.

Click the blue button "Scan Now".

 

allow it a few minutes to finish the Scan.   Let it remove what it finds.

NOTE:  When it comes to the section "

Pre-installed applications

 

You can skip that.

Please find and send the Adwcleaner "C" clean report.

In Adwcleaner, click the "Reports" button.  Look at the list of reports for the latest date & type "Clean".

Double Click that line & it will open in Notepad.   Save the file to your system and then Attach that with your reply.

 

That C clean report will be the one with the most recent Date and time at folder  C:\AdwCleaner\Logs

Thanks.  Keep me advised.   We will do more after this.

Sincerely.

[Maurice Naggar]

Good afternoon.   How are things going ?

and is the machine still getting "block messages" today ?

[Sillage]

Good afternoon too, I had the block message twice this day but i didnt have the time to look to fix the problem. 

I will do what you said tomorrow. :) 

Thx

[Sillage]

Hello,

I didnt had any message from Malewarebytes today. Anyway I did what you said in the previous post, so here is the reports.

Thx

msert.log AdwCleaner[S00].txt

[Maurice Naggar]

The report from Adwcleaner is all good.   The result from the Microsoft Safety scanner is normal.   There is no virus on the machine.

The block on the URL / domain nc-ass-vip.sdv.fr was removed.   You confirm that there have been no new block messages.

There was never a actual infection on the computer itself.

Let me know if you need other help at this point.

You may delete msert.exe

The Adwcleaner you may keep and run on-demand as needed, to check for adwares.

Sincerely.

[Maurice Naggar]

The following is just cleanup of the tools we used.

To remove the FRST  tool & its work files, do this.  Go to your Downloads folder.  Do a RIGHT-click on FRSTENGLISH.exe & select RENAME & then change it to UNINSTALL.exe .
Then run that ( double click on it)  to begin the cleanup process.

 

Delete the report file  mbst-grab-results.zip    on the Desktop.

Delete the downloaded file  mb-support-1.7.0.827.exe

I wish you all the best.

Très cordialement.

Maurice

[Maurice Naggar]

Glad we could help.

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