unisols Posted September 29, 2009 ID:134983 Share Posted September 29, 2009 pls helpI have version 1.40 with database version 2754, I have tried many times to update but am unable to do so,keep showing error 732 i have IE8 with work offline unchecked as well as added mbam on trusted list of windows firewall and avira but still am having the problem Link to post Share on other sites More sharing options...
yardbird Posted September 29, 2009 ID:134986 Share Posted September 29, 2009 Welcome to Malwarebytes! Please set IE to work on-line not off lineSee this thread: http://www.malwarebytes.org/forums/index.php?showtopic=24605Follow these instructions: to update you up to version 1.41please try a clean tool below, remove the program and re-install again1. Uninstall Malwarebytes' Anti-Malware using Add/Remove programs in the control panel.2. Restart your computer (very important).3. Download and run this utility. http://www.malwarebytes.org/mbam-clean.exe4. It will ask to restart your computer (please allow it to).5. After the computer restarts, install the latest version from here. http://www.malwarebytes.org/mbam-download.phpNote: You will need to reactivate the program using the license you were sent Launch the program and set the Protection and Registration. Then go to the UPDATE tab if not done during installation and check for updates.Restart the computer again and verify that MBAM is in the task tray and run a Quick Scan.Double check your IE please to make sure its in the on-line modePlease post back and let us know how things went.. regards..EDIT: Set your IE for no proxy and to accept Lan Settings auto... Link to post Share on other sites More sharing options...
Sailing_Nut Posted September 29, 2009 ID:135289 Share Posted September 29, 2009 I too am having this problem, but I have version 1.41 installed.Any other suggestions? (I've tried many things suggested in other threads but they were referencing version 1.3x of the program) Link to post Share on other sites More sharing options...
Jacktivity Posted September 29, 2009 ID:135313 Share Posted September 29, 2009 Hi Sailing Nut,Can you please be more specific about what you have tried? Your description doesn't really tell us anything so that we can move on to the next step(s) to advise you. Please start out here and follow the steps. They are suitable for your version of the program. More than 90% of the time, the problem is resolved either by setting exclusions in your Anti-Virus and/or Firewall, and then making sure that Internet Explorer is not set to offline mode and not using any proxies.Have you tried the clean removal and re-installation process outlined above? Link to post Share on other sites More sharing options...
Sailing_Nut Posted September 29, 2009 ID:135330 Share Posted September 29, 2009 Hi Sailing Nut,Can you please be more specific about what you have tried? Your description doesn't really tell us anything so that we can move on to the next step(s) to advise you. Please start out here and follow the steps. They are suitable for your version of the program. More than 90% of the time, the problem is resolved either by setting exclusions in your Anti-Virus and/or Firewall, and then making sure that Internet Explorer is not set to offline mode and not using any proxies.Have you tried the clean removal and re-installation process outlined above?Thanks for the pointer to the steps to try! That will make it easier for me to go through things. (And probably easier on you since I'll probably fix the problem along the way! )I'll let you know how it works out for me! Link to post Share on other sites More sharing options...
unisols Posted September 30, 2009 Author ID:135607 Share Posted September 30, 2009 thank you yardbird..problem solved , appreciate the help-U Link to post Share on other sites More sharing options...
yardbird Posted September 30, 2009 ID:135609 Share Posted September 30, 2009 Your very Welcome! Thx. for the report.. Please post back if we can do anything else for you...regards.. Link to post Share on other sites More sharing options...
Sailing_Nut Posted September 30, 2009 ID:135728 Share Posted September 30, 2009 I finally got around to trying the information in the "common problems" thread.The only one that applied to me was the registry setting. Unfortunately that did not solve my problem.I am unable to add an exception into my firewall because it is remotely managed by our IT department. However I don't think this is the problem becasue I used TcpView and saw it attempting to connect to our proxy server. Link to post Share on other sites More sharing options...
Jacktivity Posted September 30, 2009 ID:135744 Share Posted September 30, 2009 @ Sailing_NutThere's really not much we can do if you're not in control of the box. If your company is licensed, they can ask for support at corporate@malwarebytes.org. and we'll be more than happy to assist them. Otherwise, according to the EULA, even the free version of MBAM is only free for personal use, and not in any type of corporate or business environment. Link to post Share on other sites More sharing options...
Sailing_Nut Posted September 30, 2009 ID:135797 Share Posted September 30, 2009 @JacktivityThenks for the information. I'll take it up with my IT department. Link to post Share on other sites More sharing options...
Jacktivity Posted September 30, 2009 ID:135814 Share Posted September 30, 2009 You're welcome, Sailing_Nut. Link to post Share on other sites More sharing options...
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