WaxRebel Posted July 10, 2020 ID:1393400 Share Posted July 10, 2020 Hi, I get the following error message when I try to install Malwarebytes: The installation failed. Please restart your system and try running the installer again. For help troubleshooting please review the information at https://www.malwarebytes.com/help-installing. I have run any windows updates and have restarted the machine to no avail. I have attached the log. Many thanks for your help mbst-grab-results.zip Link to post Share on other sites More sharing options...
Maurice Naggar Posted July 10, 2020 ID:1393412 Share Posted July 10, 2020 Hi Waxrebel. I will be helping and guiding you. This is a Windows 8.1 / 64bit system. I am going to have you do a cleanup and later on a new separate install. Lets first have you do a Windows RESTART from the start menu. One after the system reloads and is all settled back, lets do this special cleanup. Malwarebytes Support Tool (MBST) Clean Reinstall Open your Downloads folder. Right-click mb-support-1.6.2.802 & select Run as administrator to start the tool & reply YES to allow to go forward. When prompted by Windows, reply YES to allow the tool to go forward. You will be presented with a page stating, "Welcome to the Malwarebytes Support Tool!". Click the Advanced Options link. This is important. Please ensure Advanced Options is clicked. Click the Clean button followed by Yes to proceed. Upon completion, click OK to reboot your computer. After the reboot, please wait for the program to reopen. You will be presented with the option to install Malwarebytes for Windows. Click NO Let me know when this part is all done. Sincerely. Link to post Share on other sites More sharing options...
Maurice Naggar Posted July 10, 2020 ID:1393416 Share Posted July 10, 2020 @WaxRebel Your Topic is being moved to the Windows Malware removal help sub-forum for one on one help. This Windows has some very suspect tasks with oddball DLL & exe files. I will be helping you from here on out. Link to post Share on other sites More sharing options...
WaxRebel Posted July 10, 2020 Author ID:1393428 Share Posted July 10, 2020 Hi Maurice, Thank you. I have run the tool and restarted the computer. Yes, i thought there would be, I've been trying to clean the device of any malware. Link to post Share on other sites More sharing options...
Maurice Naggar Posted July 10, 2020 ID:1393432 Share Posted July 10, 2020 I see lots and lots of tasks set by MediaPlayersvideos that make use of several EXE files and the likes. When was it that you first saw or got some " MediaPlayersvideos " ? I also see that you had got and have run the Adwcleaner tool. When was it that you first had signs of some infection or suspected infection ? Please do not install anything new without first checking with me. Stay tuned. I am working on a initial first custom script. Link to post Share on other sites More sharing options...
WaxRebel Posted July 10, 2020 Author ID:1393434 Share Posted July 10, 2020 This isn't my computer, I've been trying to clean it for a friend. I've uninstalled all those applications and cleaned the device as best as possible using CCleaner. Malwarebytes was my next step, but it wouldn't allow me to install Link to post Share on other sites More sharing options...
Maurice Naggar Posted July 10, 2020 ID:1393444 Share Posted July 10, 2020 OK. I assume then that you have direct access to that machine. This custom script is for Waxrebel only / for this machine only. Close and save any open work files before starting this procedure. I am sending a new custom Fix script which is going to be used by the FRSTENGLISH tool. They will both work together as a pair. Please RIGHT-click the (attached file named) FIXLIST and select SAVE link AS and save it directly ( as is) to the Downloads folder The tool named FRSTENGLISH.exe tool is already on the Downloads folder Start the Windows Explorer and then, to the Downloads folder. RIGHT click on FRSTENGLISH and select RUN as Administrator and allow it to proceed. Reply YES when prompted to allow to run. to run the tool. If the tool warns you the version is outdated, please download and run the updated version. IF Windows prompts you about running this, select YES to allow it to proceed. IF you get a block message from Windows about this tool...... click line More info information on that screen and click button Run anyway on next screen. on the FRSTENGLISH window: Click the Fix button just once, and wait. PLEASE have lots and lots of patience when this starts. You will see a green progress bar start. Lots of patience. This run here should be fairly quick. If you receive a message that a reboot is required, please make sure you allow it to restart normally. The tool will complete its run after restart. When finished, the tool will make a log ( Fixlog.txt) in the same location from where it was run. Please attach the FIXLOG.txt with your next reply later, at your next opportunity We will do more after this. Fixlist.txt Link to post Share on other sites More sharing options...
WaxRebel Posted July 10, 2020 Author ID:1393483 Share Posted July 10, 2020 thank you. Attached Fixlog.txt Link to post Share on other sites More sharing options...
Solution Maurice Naggar Posted July 10, 2020 Solution ID:1393506 Share Posted July 10, 2020 OK. Thanks for the Fixlog. Some of the infection was Crossrider adwares. Lets attempt a setup of Malwarebytes for Windows. Please prepare by first closing any open work; saving any work in progress. Close them so you can have better view. Ideally, if possible, do a Windows Restart. Then proceed. the Malwarebytes installer is at this link Please use this link https://downloads.malwarebytes.com/file/mb4_offline download and save the setup file . It will automatically download. Just SAVE first. 1. RIGHT-click mb4-setup-consumer- 4.1.2.173-1.0.972-1.0.nnnnn .exe & select “Run as Administrator” to start the Malwarebytes for Windows setup. 2. Follow the installation instructions to complete setup. Watch all of the process. Have lots of patience. After setup is done, we need to be very sure to Check for latest Updates. In the program, click the Settings ( gear ) icon. Look for the General tab. Then click on the button "Check for Updates". Have lots of patience. Then click the small x to get back to main screen. On the main screen, click the blue button Scan now. When the scan phase is done, be real sure you Review and have all detected lines items check-marked on each line on the left. That too is very critical. You can actualy click the topmost left check-box on the very top line to get ALL lines ticked ( all selected). Then click on Quarantine selected. Then, locate the Scan run report; export out a copy; & then attach in with your reply. See https://support.malwarebytes.com/hc/en-us/articles/360038479194-View-Reports-and-History-in-Malwarebytes-for-Windows-v4 Let me know how it goes. Link to post Share on other sites More sharing options...
WaxRebel Posted July 11, 2020 Author ID:1393645 Share Posted July 11, 2020 That has worked a treat! Thank you so mmuch Link to post Share on other sites More sharing options...
Maurice Naggar Posted July 11, 2020 ID:1393697 Share Posted July 11, 2020 Good morning. That is very good news. Did you do a Scan with Malwarebytes for Windows ? What was the result ? Is there anything else that you need ? Link to post Share on other sites More sharing options...
WaxRebel Posted July 11, 2020 Author ID:1393825 Share Posted July 11, 2020 I used Malwarebytes for windows. There were 379 items quarantined. Nothing more... thank you :) Link to post Share on other sites More sharing options...
Maurice Naggar Posted July 11, 2020 ID:1393826 Share Posted July 11, 2020 Glad we could help. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this topic with your request. This applies only to the originator of this thread. Other members who need assistance please start your own topic in a new thread. Please review the following for Tips to help protect from infection Thank you Link to post Share on other sites More sharing options...
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