mbguest123 Posted July 3, 2020 ID:1391952 Share Posted July 3, 2020 Hello. I got a false negative videoprojectslauncher.exe, but for some reason I cannot restore the file. It says access is denied. Someone from staff told me that he foun some errors in my logs. Is this virus related? I'm also running AVG "Not sure why is that happening but I've spotted some failures in your logs. " Quote Error: (06/14/2020 07:43:16 PM) (Source: Application Error) (EventID: 1000) (User: ) Description: Faulting application name: MBAMService.exe, version: 3.2.0.890, time stamp: 0x5e4bfca6 Faulting module name: ntdll.dll, version: 10.0.18362.815, time stamp: 0xb29ecf52 Exception code: 0xc00000fd Fault offset: 0x000000000003c43a Faulting process id: 0xeec Faulting application start time: 0x01d6416603b8d110 Faulting application path: C:\Program Files\Malwarebytes\Anti-Malware\MBAMService.exe Faulting module path: C:\Windows\SYSTEM32\ntdll.dll Report Id: d65634e4-3222-4024-b238-72df1875a52a Faulting package full name: Faulting package-relative application ID: Quote Error: (06/26/2020 11:04:55 PM) (Source: Service Control Manager) (EventID: 7031) (User: ) Description: The Malwarebytes Service service terminated unexpectedly. It has done this 3 time(s). The following corrective action will be taken in 5000 milliseconds: Restart the service. mbst-grab-results.zip Link to post Share on other sites More sharing options...
Maurice Naggar Posted July 3, 2020 ID:1392041 Share Posted July 3, 2020 Hello. There is one item in the Quarantine area of Malwarebytes; but you need to be able to Open the program in order to "see" it or do anything for it. Quarantine Information ================================== 2020-07-03T00:03:21Z | C:\Program Files\WindowsApps\Microsoft.Windows.Photos_2020.20060.19005.0_x64__8wekyb3d8bbwe\VIDEOPROJECTSLAUNCHER.EXE [file | Malware.Generic.3322094241] Q: Is there any other means for you to get a new copy of VIDEOPROJECTSLAUNCHER.EXE You appear to be logged in with an Administrator-level account, so that ought to allow you all access rights. Could yu possibly see if you could ( temporarily ) exit out of AVG antivirus ? [ in the hope that that will help some ] [ 2 ] Could you please make sure that Malwarebytes for Windows is all up to date. Start Malwarebytes. Click Settings icon at the top. Look for the General tab. Next click the button " Check for Updates ". Link to post Share on other sites More sharing options...
mbguest123 Posted July 4, 2020 Author ID:1392105 Share Posted July 4, 2020 12 hours ago, Maurice Naggar said: Hello. There is one item in the Quarantine area of Malwarebytes; but you need to be able to Open the program in order to "see" it or do anything for it. Quarantine Information ================================== 2020-07-03T00:03:21Z | C:\Program Files\WindowsApps\Microsoft.Windows.Photos_2020.20060.19005.0_x64__8wekyb3d8bbwe\VIDEOPROJECTSLAUNCHER.EXE [file | Malware.Generic.3322094241] Q: Is there any other means for you to get a new copy of VIDEOPROJECTSLAUNCHER.EXE You appear to be logged in with an Administrator-level account, so that ought to allow you all access rights. Could yu possibly see if you could ( temporarily ) exit out of AVG antivirus ? [ in the hope that that will help some ] [ 2 ] Could you please make sure that Malwarebytes for Windows is all up to date. Start Malwarebytes. Click Settings icon at the top. Look for the General tab. Next click the button " Check for Updates ". Thank you for your reply. MB is up to date. I already deleted the file. I ran multiple tests with AVG and MB, they all came out clear. Can you please confirm that I dont have viruses on my system? Link to post Share on other sites More sharing options...
Maurice Naggar Posted July 4, 2020 ID:1392150 Share Posted July 4, 2020 Good afternoon. You indicate that you have deleted the file. ok. [ and by the way, there is no need to click on the Quote spot when starting your own reply. It is only you and myself on this thread. You just simply start typing into the white box at the bottom of the forum page. ] As far as scanning the system for infections, let's start with a scan by Malwarebytes for Windows. Please do a new Scan on this machine, using Malwarebytes for Windows. To run a Threat Scan, open Malwarebytes for Windows and click the blue Scan button. Have patience during the run. When the scan phase is done, be real sure you Review and have all detected lines items check-marked on each line on the left. That too is very critical. Then click on Quarantine selected. Then, locate the Scan run report; export out a copy; & then attach in with your reply. See https://support.malwarebytes.com/hc/en-us/articles/360038479194-View-Reports-and-History-in-Malwarebytes-for-Windows-v4 Link to post Share on other sites More sharing options...
mbguest123 Posted July 5, 2020 Author ID:1392218 Share Posted July 5, 2020 Please find attached a custom scan and a full scan. Both with no positives. Thank you. Custom Scan.txt Threat Scan.txt Link to post Share on other sites More sharing options...
Maurice Naggar Posted July 5, 2020 ID:1392271 Share Posted July 5, 2020 Very good. Obviously, these are fine scan results. Is there some thing else that you need at this point? Link to post Share on other sites More sharing options...
Maurice Naggar Posted July 12, 2020 ID:1393991 Share Posted July 12, 2020 Glad we could help. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this topic with your request. This applies only to the originator of this thread. Other members who need assistance please start your own topic in a new thread. Please review the following for Tips to help protect from infection Thank you Link to post Share on other sites More sharing options...
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