mbguest12 Posted July 3, 2020 ID:1391931 Share Posted July 3, 2020 Hello, Is this a false positive? Grab results attached mbst-grab-results.zip Link to post Share on other sites More sharing options...
TwinHeadedEagle Posted July 3, 2020 ID:1391932 Share Posted July 3, 2020 Hi, Yes, this is a false positive and is now fixed. Link to post Share on other sites More sharing options...
mbguest12 Posted July 3, 2020 Author ID:1391935 Share Posted July 3, 2020 1 minute ago, TwinHeadedEagle said: Hi, Yes, this is a false positive and is now fixed. Thank you. Should i leave it in quarantine? Link to post Share on other sites More sharing options...
TwinHeadedEagle Posted July 3, 2020 ID:1391936 Share Posted July 3, 2020 Not at all, please unquarantine it. Link to post Share on other sites More sharing options...
mbguest12 Posted July 3, 2020 Author ID:1391937 Share Posted July 3, 2020 i tried to, but it says access is denied. Link to post Share on other sites More sharing options...
TwinHeadedEagle Posted July 3, 2020 ID:1391938 Share Posted July 3, 2020 That's really weird. Can you try to reboot your system and then to try again? Link to post Share on other sites More sharing options...
mbguest12 Posted July 3, 2020 Author ID:1391940 Share Posted July 3, 2020 1 minute ago, TwinHeadedEagle said: That's really weird. Can you try to reboot your system and then to try again? i just updated it and i'll reboot and try again. Is this file important? Link to post Share on other sites More sharing options...
TwinHeadedEagle Posted July 3, 2020 ID:1391944 Share Posted July 3, 2020 It is a part of some of Windows's feature that might fail to work if this file isn't present. Link to post Share on other sites More sharing options...
mbguest123 Posted July 3, 2020 ID:1391947 Share Posted July 3, 2020 3 minutes ago, TwinHeadedEagle said: It is a part of some of Windows's feature that might fail to work if this file isn't present. Hello, I updated malwarebytes and rebooted the pc but i still cant restore the file. Access is denied Link to post Share on other sites More sharing options...
TwinHeadedEagle Posted July 3, 2020 ID:1391948 Share Posted July 3, 2020 (edited) Not sure why is that happening but I've spotted some failures in your logs. Quote Error: (06/14/2020 07:43:16 PM) (Source: Application Error) (EventID: 1000) (User: ) Description: Faulting application name: MBAMService.exe, version: 3.2.0.890, time stamp: 0x5e4bfca6 Faulting module name: ntdll.dll, version: 10.0.18362.815, time stamp: 0xb29ecf52 Exception code: 0xc00000fd Fault offset: 0x000000000003c43a Faulting process id: 0xeec Faulting application start time: 0x01d6416603b8d110 Faulting application path: C:\Program Files\Malwarebytes\Anti-Malware\MBAMService.exe Faulting module path: C:\Windows\SYSTEM32\ntdll.dll Report Id: d65634e4-3222-4024-b238-72df1875a52a Faulting package full name: Faulting package-relative application ID: Quote Error: (06/26/2020 11:04:55 PM) (Source: Service Control Manager) (EventID: 7031) (User: ) Description: The Malwarebytes Service service terminated unexpectedly. It has done this 3 time(s). The following corrective action will be taken in 5000 milliseconds: Restart the service. Perhaps you can try with Reinstalling MalwareBytes. If that doesn't help then there's some problem with your system. Then you can try this also: https://www.windowscentral.com/how-use-dism-command-line-utility-repair-windows-10-image Edited July 3, 2020 by TwinHeadedEagle Link to post Share on other sites More sharing options...
mbguest123 Posted July 3, 2020 ID:1391949 Share Posted July 3, 2020 Just now, TwinHeadedEagle said: Not sure why is that happening but I've spotted some failures in your logs. Perhaps you can try with Reinstalling MalwareBytes. If that doesn't help then there's some problem with your system. Ok. is this virus related? Link to post Share on other sites More sharing options...
mbguest123 Posted July 3, 2020 ID:1391950 Share Posted July 3, 2020 1 minute ago, TwinHeadedEagle said: Not sure why is that happening but I've spotted some failures in your logs. Perhaps you can try with Reinstalling MalwareBytes. If that doesn't help then there's some problem with your system. I also have AVG running. Link to post Share on other sites More sharing options...
TwinHeadedEagle Posted July 3, 2020 ID:1391951 Share Posted July 3, 2020 (edited) You can open a topic here if you would like to check if your system is infected.https://forums.malwarebytes.com/forum/7-windows-malware-removal-help-support/ I gave you all instructions so I'll close this topic as there's no point discussing anymore. False positive you had is fixed now and being unable to unquarantine is some system or MalwareBytes issue. Or even a hardware problem. Edited July 3, 2020 by TwinHeadedEagle Link to post Share on other sites More sharing options...
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