Woodville Deb Posted October 7, 2009 Author ID:139031 Share Posted October 7, 2009 Still getting the same error message.... Free Virus Scan The Kaspersky Online Scanner is temporarily unavailable. Will try again tomorrow.... Take Care, Debbie Link to post Share on other sites More sharing options...
Staff screen317 Posted October 7, 2009 Staff ID:139065 Share Posted October 7, 2009 Okay thanks for letting me know; try this one in the meantime:http://www.eset.com/onlinescan/ Link to post Share on other sites More sharing options...
Woodville Deb Posted October 7, 2009 Author ID:139282 Share Posted October 7, 2009 HI Chris, Kaspersky is still unavailable, and when I try to load Eset, I get the window to accept, I do, then it goes in this waiting mode and after a few minutes it disappears with nothing happening. See the Attachment.I found Trend Micro House Call, ran it with a Java Script and it found two cookies, but did not generate a report. Thanks, Take Care and Keep Safe, Debbie Link to post Share on other sites More sharing options...
Woodville Deb Posted October 8, 2009 Author ID:139827 Share Posted October 8, 2009 Hi Chris, I am going out of town again this week end, will be back late Monday night. I will keep check on the post over the weekend but will not be able to do anything until Tuesday morning.Thanks, Debbie Link to post Share on other sites More sharing options...
Staff screen317 Posted October 10, 2009 Staff ID:140801 Share Posted October 10, 2009 Okay thanks for letting me know; since House Call ran and didn't find anything, I believe you are good to go.Make sure a copy of ComboFix is on your Desktop before doing the following:Navigate to Start --> Run, and type Combofix /u in the box that appears. Click OK afterwards. Notice the space between the X and the /uThis uninstalls all of ComboFix's components.Delete SecurityCheck.Restart your computer and let me know what issues remain.-screen317 Link to post Share on other sites More sharing options...
Woodville Deb Posted October 16, 2009 Author ID:144048 Share Posted October 16, 2009 Hi Chris, Sorry about the delay in getting back to you I have been "under the weather" since I returned. I have uninstalled Combofix and deleted Security check. I do not seem to be have any more problems. I have ran Avia, MBAM and Superspyware remover and the only thing they have come up with are a few cookies. I think we are good to go..... Thanks a whole big bunch !!!!!!!You guys are the greatest !!!!!!!Debbie Link to post Share on other sites More sharing options...
Staff screen317 Posted October 17, 2009 Staff ID:144721 Share Posted October 17, 2009 Hi,Now that your computer seems to be in proper working order, please take the following steps to help prevent reinfection:1) It is vital that you have a firewall. The one that comes with Windows XP is not sufficient in that it only checks incoming data. I recommend selecting one of the following free firewalls. Be sure to only install one.KerioComodoOutpost2) Download and install Javacool's SpywareBlaster, which will prevent malware from being installed on your computer. A tutorial on it can be found here.3) Download and install IE-Spyad, which will place over 5000 'bad' sites on your Internet Explorer Restricted List. A tutorial on it can be found here.4) Make sure your programs are up to date! Older versions may contain security risks. To find out what programs need to be updated, please run Secunia's Software Inspector.5) Go to Windows Update frequently to get all of the latest updates (security or otherwise) for Windows.6) WOT, Web of Trust, warns you about risky websites that try to scam visitors, deliver malware or send spam. Protect your computer against online threats by using WOT as your front-line layer of protection when browsing or searching in unfamiliar territory. WOT's color-coded icons show you ratings for 21 million websites, helping you avoid the dangerous sites:Green to go Yellow for caution Red to stop WOT has an addon available for both Firefox and IE.7) Be sure to update your Antivirus and Antispyware programs often!Finally, please also take the time to read Tony Klein's excellent article on: So How Did I Get Infected in the First Place?Safe surfing,-screen317 Link to post Share on other sites More sharing options...
Woodville Deb Posted October 18, 2009 Author ID:145040 Share Posted October 18, 2009 HI Chris, Thanks for all the suggestions will get on them today, but I had an error message on my machine when I booted up. It said:There was an error in Hotfix.exe and it had to close. Everything seems to be working alright. Is this something I need to work on? Do you want me to wait before installing all of your suggestions. Thanks again.Debbie Link to post Share on other sites More sharing options...
Staff screen317 Posted October 20, 2009 Staff ID:145809 Share Posted October 20, 2009 Probably just a one-time glitch. If it happens again, it is cause for concern. Do continue with my suggestions. Link to post Share on other sites More sharing options...
Woodville Deb Posted October 20, 2009 Author ID:146076 Share Posted October 20, 2009 Hello Chris, I have downloaded and installed Keno, Spyware Blaster, and WOT, IE-Spyad only works for Internet Explorer I use Firefox, and Software inspector would not run had a java error. The Hotfix.exe error has occurred the last three times I have booted up. I have screen prints of 3 messages with the details and more info on the message. It was too large and would not upload. If you need me to i will break them up and upload them. Another unrelated question if you please..... In your opinion is it better to turn the computer off when not in use or to leave it running all the time?Thanks for all your advice and help.... Debbie Link to post Share on other sites More sharing options...
Staff screen317 Posted October 22, 2009 Staff ID:146974 Share Posted October 22, 2009 Hi Debbie,Download this Registry Search by Bobbi Flekman, save it, and extract regsearch.exe to the Desktop. You will use it in a moment.Doubleclick regsearch.exe to start it. In the top window, enter Hotfix.exe as the search string on the first line. Make sure all the option boxes are checked, and click "Ok". Notepad will be opened with text in it (the file will be saved to the Desktop as well as RegSearch.txt). Post this text in your next reply.-screen317 Link to post Share on other sites More sharing options...
Woodville Deb Posted October 22, 2009 Author ID:147292 Share Posted October 22, 2009 Hi Chris, Here is the Text.Windows Registry Editor Version 5.00; Registry Search 2.0 by Bobbi Flekman Link to post Share on other sites More sharing options...
Woodville Deb Posted October 23, 2009 Author ID:147759 Share Posted October 23, 2009 HI Chris, I was doing a Windows update and one of the downloads failed. It Was the SQL Server2005 Service Pack 3. The messages are in the attachments. Again there is DEP message about Hotfix. I hope this helps.... DebbieInstaller_error_screen_print.docInstaller_error_screen_print_2.doc Link to post Share on other sites More sharing options...
Staff screen317 Posted October 25, 2009 Staff ID:148189 Share Posted October 25, 2009 How odd.Open up a ticket with Microsoft; see what they have to say about this DEP issue.https://support.microsoft.com/oas/default.a...d=1173&st=1 Link to post Share on other sites More sharing options...
Staff screen317 Posted November 8, 2009 Staff ID:154978 Share Posted November 8, 2009 Due to the lack of feedback, this topic is closed.If you need this topic reopened, please tell the moderating team by replying here with the address of the thread. This applies only to the original topic starter.Everyone else, please begin a New Topic. Link to post Share on other sites More sharing options...
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