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I am praying that someone on this forum can help me, please! I have a virus or a worm and when I try to download software, they download, but they disappear. If one accidentally stays in my download manager, when I try to click on it is says that it's been moved since the download. Because of this, I can't download and run hijack this. I have malwarebytes on my desktop, but when I double click on it I get this message:

Windows cannot access the specified device, path, or file. You may not have the appropriate permissions to access the item.

I can run avg8.5 but it has been tampered with. When I try to run a scan it gives me the cmd black box and shuts down. I have tried to uninstall it and it tells me uninstall failed.

I have tried to download other antivirus' superantispyware, got it to run one time. It removed some stuff, adware, but now I can't run that now either. I get the same message that I get when I try to open malwarebytes. Also, I have right clicked on both and tried to run as administrator (on this and malwarebytes) but the click doesn't respond.

I have tried to run MRT. It started, then shut down, now I get--access denied.

IE was gone and would open and disappear as soon as it ALMOST opened. I got it open in safe mode. I have safari as a secondary browser. No problems there so far.

I am running vista home edition. I don't know what to do. I need any help I can get.

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Welcome to Malwarebytes! Please read & follow these instructions: Note: it may take a few days for your issue to be addressed.

follow these instructions & post it in the HiJackLog Forum please

Scan and post logs - read note at bottom in green

If you're having Malware related issues with your computer that you're unable to resolve.

  1. Please read and follow the instructions provided here: I'm infected - What do I do now?
  2. If needed please post your logs in a NEW topic here: Malware Removal - HijackThis Logs
  3. When posting logs please do not use any Quote, Code, or other tags. Please copy/paste directly into your post and do not attach files unless requested.

  • Please do not post any logs in the General forum. We do not work on any logs posted in the General forum.
  • Please do not install any software or use any removal/scanning tool except for those you're requested to run by the Helper that will assist you.
  • Using these other tools often makes the cleanup task more difficult and time consuming.
  • If you have already submitted for assistance at one of the other support sites on the Internet then you should not post a new log here, you should stay working with the Helper from that site until the issue is resolved.
  • Do not assume you're clean because you don't see something in the logs. Please wait until the person assisting you provides feedback.
  • There are often many others that require asistance as well, so please be patient. If no one has responded within 48 hours then please go ahead and post a request for review

NOTE: If for some reason you're unable to run some or any of the tools in the first link, then skip that step and move on to the next one. If you can't even run HijackThis, then just proceed and post a NEW topic as shown in the second link describing your issues and someone will assist you as soon as they can.

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