malwarebytes 4 is a disaster

[gianka]

Had to uninstall. Memeory hog. conflics with everything. computer becames unresponsive. Impossible. I wonder if anyone has actually tested this before forcing it on us

[Malwarebytes]

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[exile360]

Greetings,

I was testing it for months prior to its release as did many others who participated in the public beta, and of course Malwarebytes' own QA team did extensive testing prior to the public beta, during the beta and throughout release to ensure proper functionality.  With that said, it sounds like there is very likely an issue with Malwarebytes on your system(s) and we are more than will to help troubleshoot the issues if you would like us to in order to hopefully find a resolution.

If you are, then please do the following:

1. Download and run the Malwarebytes Support Tool
2. Accept the EULA and click Advanced tab on the left (not Start Repair)
3. Click the Gather Logs button, and once it completes, attach the zip file it creates on your desktop to your next reply

Also, if you could provide details on exactly what issues you are experiencing and what conflicts with what software that would also be very helpful.

Thanks

Edited November 7, 2019 by exile360

[gianka]

Unfortunately I cannot do that too because if I install version 4 I cannot even operate my computer so I'm installing 3.8.3. 

One thing that I noticed that version 4 did not have a delayed start for the app or maybe I just didn't find it

[exile360]

Yes, version 4 still has the option to delay protection startup.  It is located under Settings>Security under the Windows startup area under the Advanced area (click the blue link and it will expand to reveal the additional settings).

You could still provide the requested logs as that may help to determine what else is going on with the system that may be causing the issues with Malwarebytes, even without version 4 installed.  Hopefully we'll be able to determine what might be causing the problems and provide a solution or workaround.

Thanks

[gianka]

here attached

mbst-grab-results.zip

[exile360]

Thanks.  Looking briefly at your logs I did notice 2 things that stood out to me.  First, Avast is installed and it is possible that version 4 and Avast have some conflict that we have yet to discover.  I'll be sure to make a note of it to ensure it is investigated by QA.

Next, I notice that UAC is not configured to its default (though this is very unlikely to be the cause of the issues you describe; it's just an anomaly I noted in your logs):

UAC Settings
==================================
EnableLUA:                      On
Consent Prompt Behavior Admin:  Off

Anyway, hopefully this data will help the Developers to determine what might be causing the issue and get it fixed.  There isn't much else we can do without v4 installed so I won't keep you any longer.

Thank you for reporting this and for providing the diagnostic data.  I'm sorry that the program didn't function properly on your system but hopefully this issue will be resolved by a future release.

If there is anything else we might assist you with please let us know.

Thanks

[gianka]

here is what you requested. I installed again version 4. 

mbst-grab-results.zip

[exile360]

Thanks, please try disabling or removing Avast temporarily to see if that makes any difference.  If it does, then try adding exclusions in Avast for Malwarebytes and for Malwarebytes in Avast.  The list of items to exclude from Avast's protection can be found in this support article.  To exclude Avast from Malwarebytes, open Malwarebytes and click on the Detection History area, select Allow List, then click Add and choose Allow a file or folder and browse to the location of Avast's program folder under C:\Program Files and/or C:\Program Files (x86) then do the same for Avast's primary data folder which is likely located under C:\ProgramData.

Once that is done, restart your computer and see if things are behaving better now.

Please let us know how it goes.

Thanks