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Malewarebytes Anti-Malware


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I have the free version and have been using it for a couple of years.... It has always worked great, but recently I have a major problem....

When I perform a can (Complete or quick) and upon completeion it ask me to clean or remove the items selected...So when I click on it...all of a sudden it starts its process and then goes into the programm has encountered and problem and must shutdown, never allowing me to remove the items found....

I have tried uninstalling the program...including removing it from the regedit (registry keys) so that ther was no hidden files left and reinstalled it....however, the problem still exist after reinstalling the program.....

I also tried to install it on another pc to see whether or not it was the software, but it worked fine.....

So I need some help on this one, has anyone heard of this problem before with this program?

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Welcome to Malwarebytes! If it runs on 1 pc and not the other. I would guess you may have an infection. You had no Error messages? If none please proceed as instructed below:

follow these instructions & post it in the HiJackLog Forum please

Scan and post logs - read note at bottom in green

If you're having Malware related issues with your computer that you're unable to resolve.

  1. Please read and follow the instructions provided here: I'm infected - What do I do now?
  2. If needed please post your logs in a NEW topic here: Malware Removal - HijackThis Logs
  3. When posting logs please do not use any Quote, Code, or other tags. Please copy/paste directly into your post and do not attach files unless requested.

  • Please do not post any logs in the General forum. We do not work on any logs posted in the General forum.
  • Please do not install any software or use any removal/scanning tool except for those you're requested to run by the Helper that will assist you.
  • Using these other tools often makes the cleanup task more difficult and time consuming.
  • If you have already submitted for assistance at one of the other support sites on the Internet then you should not post a new log here, you should stay working with the Helper from that site until the issue is resolved.
  • Do not assume you're clean because you don't see something in the logs. Please wait until the person assisting you provides feedback.
  • There are often many others that require asistance as well, so please be patient. If no one has responded within 48 hours then please go ahead and post a request for review

NOTE: If for some reason you're unable to run some or any of the tools in the first link, then skip that step and move on to the next one. If you can't even run HijackThis, then just proceed and post a NEW topic as shown in the second link describing your issues and someone will assist you as soon as they can.

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