naszdom Posted October 25, 2019 ID:1341576 Share Posted October 25, 2019 Yesterday I had an upgrade to the version shown in the attached. Since then the icon in the system tray shows "Protection Disabled". When I open Malwarebytes I can see that the Malware protection button is switched off as in the second image. However there appears to be no way of sliding the button to the right. Link to post Share on other sites More sharing options...
nikhils Posted October 25, 2019 ID:1341605 Share Posted October 25, 2019 Hello @naszdom Can you please download and run support tool from https://downloads.malwarebytes.com/file/mbst 1. Go to the Advanced options tab. 2. Click on the "Gather logs" button. Please attach the mbst-grab-results.zip folder to this post. Thank you. Link to post Share on other sites More sharing options...
naszdom Posted October 25, 2019 Author ID:1341618 Share Posted October 25, 2019 Here it is, thanks. mbst-grab-results.zip Link to post Share on other sites More sharing options...
nikhils Posted October 25, 2019 ID:1341624 Share Posted October 25, 2019 Hello @naszdom Looks like there was some corruption during upgrade and hence your Database version is 1.0.0. Can you please try this. Can you please get the build again from this post: Run the installer on top of the existing product and let us know if that fixes the issue. We will go over the logs and look for the root cause of your issue. Thank you. Link to post Share on other sites More sharing options...
naszdom Posted October 25, 2019 Author ID:1341629 Share Posted October 25, 2019 This has made it worse. After three restarts I got an error message that Malwarebytes will not install on my computer. Here is the the latest log. As it after midnight here I will come back to this tomorrow morning. mbst-grab-results.zip Link to post Share on other sites More sharing options...
nikhils Posted October 26, 2019 ID:1341662 Share Posted October 26, 2019 Hello @naszdom Sorry the mentioned steps made it worse for you. Let's try this: 1. Run the mb-support tool. 2. Go to Advanced options pane and click on "Clean" 3. Wait for cleanup to finish. Tool will ask you to reboot. 4. After reboot you will see the "Install latest version of malwarebytes" on your system message box. 5. Click on "NO" 6. Run the MB 4.0.3 installer downloaded from : https://malwarebytes.app.box.com/s/3kw7vdtf7fkacyh29hinb271advadyjw Let us know if that worked. Thank you Link to post Share on other sites More sharing options...
naszdom Posted October 26, 2019 Author ID:1341669 Share Posted October 26, 2019 OK that has done it. I don't know if it made any difference but I did switch off AVG this time. Anyway thanks for your help. Link to post Share on other sites More sharing options...
nikhils Posted October 28, 2019 ID:1341914 Share Posted October 28, 2019 Hello @naszdom If you run into this issue again where the update package version shows up as 1.0.0 please let us know. Thank you Link to post Share on other sites More sharing options...
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