dt656jag Posted October 10, 2019 ID:1339280 Share Posted October 10, 2019 Addition.txt FRST.txt Link to post Share on other sites More sharing options...
Maurice Naggar Posted October 10, 2019 ID:1339348 Share Posted October 10, 2019 Hi, My name is Maurice. I will be helping and guiding you, going forward on this case. Please follow my directions as we go along. Please do not do any changes on your own without first checking with me. If you will be away for more than 3 consecutive days, do try to let me know ahead of time, as much as possible. Please only just attach all report files, etc that I ask for as we go along. . Why do you suspect there is a coin miner hijack ? What do you see ? How ? Where ? . Malwarebytes for Windows Premium has multiple protections. Including coin miner pests. Look at the following Malwarebytes Blog article and scroll down to the section marked *Clear your browser's cache* and do that for each of your web browser programs.https://blog.malwarebytes.com/puppum/2017/04/adware-the-series-part-1/ . I would suggest to download, Save, and then run Malwarebytes ADWCLEANER. Please close Chrome and all other open web browsers after you have saved the Adwcleaner and before you start Adwcleaner scan. Version 7.4 of Adwcleaner detects factory Preinstalled applications too! I encourage you to take a look at the announcement blogpost to learn more this new detection category: https://blog.malwarebytes.com/malwarebytes-news/2019/07/your-device,-your-choice:-adwcleaner-now-detects-preinstalled-software/. Please download Malwarebytes AdwCleaner https://downloads.malwarebytes.com/file/adwcleaner Be sure to Save the file first, to your system. Saving to the Downloads folder should be the default on your system. Go to the folder where you saved Adwcleaner. Double click Adwcleaner to start it. At the prompt for license agreement, review and then click on I agree. You will then see a main screen for Adwcleaner. ( if you do not see it right away, minimized the other open windows, so you can see Adwcleaner). Then click on Dashboard button. Click the blue button "Scan Now". allow it a few minutes to finish the Scan. Let it remove what it finds. NOTE: When it comes to the section " Pre-installed applications You can skip that. Please find and send the Adwcleaner "C" clean report. In Adwcleaner, click the "Reports" button. Look at the list of reports for the latest date & type "Clean". Double Click that line & it will open in Notepad. Save the file to your system and then Attach that with your reply. That C clean report will be the one with the most recent Date and time at folder C:\AdwCleaner\Logs Thanks. Keep me advised. Link to post Share on other sites More sharing options...
Maurice Naggar Posted October 12, 2019 ID:1339649 Share Posted October 12, 2019 Good afternoon. I hope the weekend is going well. How are things ? Link to post Share on other sites More sharing options...
Maurice Naggar Posted October 16, 2019 ID:1340136 Share Posted October 16, 2019 Due to the lack of feedback, this topic is closed to prevent others from posting here. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this topic with your request. This applies only to the originator of this topic. Other members who need assistance please start your own topic in a new thread. Thanks Link to post Share on other sites More sharing options...
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