adware.cootek

[Mazi]

Hello, adware.cootek was detected but I cannot delete touchpal for oppo. it says no root permission. how do i proceed? this adware is really annoying. thanks for your help.

[mbam_mtbr]

Hi @Mazi

I'm guessing it might be a system app, or have admin permissions.  If it has admin permission, you can deactivate it through settings>security>Device admin apps, or some variation of that depending on the Android OS.  Then uninstall.  If it's a system app, it's more work to remove, but doable.  

You can use this method to uninstall for current user (details in link below):

https://forums.malwarebytes.com/topic/216616-removal-instructions-for-adups/

Warning: Make sure to read Restoring apps onto the device (without factory reset) in the rare case you need to revert/restore app.

Use this/these command(s) during step 7 under Uninstalling Adups via ADB command line to remove:

adb shell pm uninstall -k --user 0 <package name>

You can send me an Apps Report if you need help identifying the package name, or want me to verify if it's a system app.

To send an Apps Report with Malwarebytes for Android use the following instructions.

1.Open the Malwarebytes for Android app.

2.Tap the Menu icon.

3. Tap Your apps.

4. Tap three lines icon in upper right corner.

5. Tap Send to support

Choose an email app to send Apps Report.

Your email app will open with the Apps Report included. Send the Apps Report to create a ticket.

Private Message (PM) me the email used and/or the ticket number assigned.

Nathan